Do Good To Lead Well with Craig Dowden

This week’s episode of Do Good to Lead Well features Lorraine K. Lee, award-winning keynote speaker, LinkedIn Top Voice, and bestselling author of Unforgettable Presence: Get Seen, Gain Influence, and Catapult Your Career. Right from the start, Lorraine challenges the myth that presence is an innate trait and persuasively argues that it is a learnable skill that anyone can develop through intention and small shifts. We explore the superpowers of introverts while also highlighting practical strategies for building credibility when you are the least experienced/youngest person in the room and how you can deliver high-impact presentations that engage an audience. Lorraine also provides her T.E.A. framework for effective communication in a virtual world. She highlights the importance of Technology, Energy, and Aesthetics to maximize our impact on video calls. This important conversation invites leaders and professionals to rethink how presence is built—in everyday moments, not just high-stakes situations. Listeners will walk away with accessible, evidence-based tools to unlock their own “superpowers” and show up with confidence, clarity, and unforgettable impact. What You’ll Learn - Reframe presence: From myth to mindset. - Presence is built in small moments, not just big ones. - Embrace and leverage your “presence superpowers”—Even as an introvert. - Turn nerves into fuel: Taming the anxiety monster. - Upgrade your virtual presence with T.E.A. (Tech, Energy, Aesthetics). - Design meetings for inclusion and impact. - How to redefine your LinkedIn presence. - Reframe imposter syndrome as growth data. Podcast Timestamps (00:00) – What is Unforgettable Presence? (04:49) – Presence as a Learnable Skill (07:24) – Developing Presence as an Introvert (10:12) - Managing Public Speaking Anxiety (13:06) – Common Misconceptions About Presence (18:22) - Presentation & Meeting Presence: Preparation and Impact (22:19) - Building Strong Virtual Presence in Remote/Hybrid Work (27:17) - Leading and Facilitating Engaging Meetings (31:12) - Power of Language: Minimizing vs. Empowering Communication (38:28) - Building LinkedIn Presence for Career Impact (42:41) - Presence as a Junior Team Member (49:15) - Maintaining Presence in High-Pressure Situations (52:00) - Overcoming Imposter Syndrome KEYWORDS Positive Leadership, Unforgettable Presence, Executive Presence, Introverts, Public Speaking, LinkedIn Strategies, Virtual Presence, Remote Work, Hybrid Meetings, Presentation Skills, Minimizing Language, Feedback Techniques, Communication, Imposter Syndrome, Psychological Safety, Meeting Facilitation, Personal Branding, Career Advancement, Storytelling, AI in Communication, Inclusive Leadership, CEO Success

How do you move from playing it safe to truly amplifying your impact? In this week’s energetic episode, I welcome back Dianna Fioravanti, President of Kuhne + Nagel Canada and bestselling author of "Flip the Switch," for a candid exploration of what it takes to silence self-doubt and step into authentic leadership. Dianna draws on her own setbacks and triumphs, revealing how even high performers can get stuck in fear or overthinking. Our conversation unveils her 6P model (person, purpose, passion, playbook, perseverance, partnership) as a roadmap for overcoming hesitation and achieving lasting transformation—not by becoming someone else, but by becoming more fully yourself. The stories and questions are deeply practical, designed to help listeners stop waiting for permission and start owning their voice. If you’re looking for tools to foster self-trust, design a meaningful legacy, and build resilience, this conversation is a must-listen. Discover how to flip your own internal switch and how to help those around you do the same. What You’ll Learn - Start with self-leadership. - Discover your purpose and passion — Learn the difference between what gives you direction and what fuels your energy. - Create your playbook to move from insight to consistent action, especially when life gets tough. - Cultivate perseverance so you can bounce back and keep moving forward. - Give yourself (and others) permission to move - Build partnerships and your “inner cabinet”—trusted allies who support, push, and celebrate you along the way. Podcast Timestamps (00:00) – What Does It Mean to Flip the Switch? (06:45) – Overcoming Inner Barriers (09:08) - The R.E.A.L. Model of Leadership (12:17) – The 6P Model (14:24) - Distinguishing Passion and Purpose (17:21) - The Role of Core Values in Self-Leadership (21:31) - Sustaining Passion and Rebounding from Setbacks (24:30) - The Importance of a Personal Playbook (29:29) - Giving Yourself Permission and Owning Your Voice (36:40) - Self-Assessment and Identifying Your Switches (41:19) - Building Partnerships and Your Inner Cabinet (44:52) - One Switch Listeners Can Flip Today KEYWORDS Positive Leadership, Self-Leadership, Courage, Purpose, Organizational Culture, People-First Leadership, Personal Growth, Overcoming Fear, Avoiding Overthinking, Dealing with Perfectionism, Sustained Motivation, The Power of a Playbook, Core Values, Introspection, Passion, Resilience, Empathy, Authenticity, Legacy, Psychological Safety, Vulnerability, Partnership, CEO Success

What does authentic leadership mean amid rapid change and digital noise? On this week’s episode of the Do Good to Leac Well podcast, I speak with Laura Paglia, CEO of the Canadian Forum for Financial Markets, who draws from her experience leading Canada’s top financial markets think tank and decades in private practice to answer this question. Her answers challenge the myth that ethics are just slogans, showing how integrity and transparency must guide every decision, even with the toughest choices. We also explore how to bring together diverse perspectives and contentious viewpoints, leveraging empathy without sacrificing progress and accountability. She also shares how she keeps herself and her team resilient by focusing on controllable outcomes. We also have a candid discussion about the impacts and opportunities of AI ranging from increased efficiency to navigating job disruption. Laura emphasizes the importance of maintaining our critical thinking and curiosity, even as technology transforms the informational and decision-making landscape. The conversation closes with an empowering message focused on the importance of stepping back, not personalizing setbacks, and always bringing your best self to work and life. This is the key to transformational growth and success. Tune in for an insightful journey from personal values to organizational change. What You’ll Learn - Lead by example: ethics and integrity must be lived, not just discussed. - Authenticity builds trust and effectiveness. - Mistakes are learning opportunities—be honest, be open. - Empathy, resilience, and perspective help navigate tough conversations and uncertainty. - Prepare for change (especially AI), but keep critical human insight at the forefront. - Value merit and reciprocity: invest in the people who uplift your organization. Podcast Timestamps (00:00) – Welcome to the Podcast (04:06) – What Are the Essential Leadership Qualities? (05:42) - Authentic Leadership & Integrity (10:03) - Building Ethical Cultures (13:34) – How Honesty, Diplomacy & Directness Can Co-exist (17:51) - Openness About Mistakes and Uncertainty (23:08) - Navigating Diverse Perspectives and Conflict (26:03) - Empathy in Leadership (31:38) - Personal and Organizational Resilience (38:31) - AI Impact & Adaptation (42:41) - Leading Through AI Uncertainty KEYWORDS Positive Leadership, Authenticity, Honesty, Ethics, Integrity, Organizational Culture, Communication, Transparency, Diplomacy, Emotional Intelligence, Listening, Empathy, Resilience, Adaptability, Self-Awareness, Continuous Learning, Meritocracy, Reciprocity, Teamwork, Empowerment, Critical Thinking, AI, Artificial Intelligence), Change Management, Personal Growth, Work-Life Balance, CEO Success

In this raw episode of Do Good to Lead Well, I welcome Tom Hardin, whose journey from Wall Street hedge fund analyst to one of the FBI’s most prolific informants is a powerful examination of what drives good people to cross ethical lines. Despite the widespread belief that corruption comes from major events, Tom outlines the subtle drift and rationalizations that can turn ambition into poor decisions. Tom makes a compelling case that most people are far more vulnerable to contextual pressures than they would care to admit. In fact, he argues that the more confident we are in our belief that we are incorruptible, the more likely we are to make an ethical misstep. Through honest storytelling, the episode urges us to move beyond blaming or distancing ourselves, challenging us to ask better questions, reflect on our own values, and foster workplaces where psychological safety and true accountability can thrive. For anyone seeking a deeply personal and vulnerable understanding of ethics, culture, and resilience, this conversation delivers practical tools for self-reflection, leadership, and building lasting trust. These heartfelt lessons matter at every level of business and life. What You’ll Learn - Why 80% of us are at risk of “moral drift” if we’re not vigilant - The crucial difference between mistakes and choices - Culture is what gets rewarded - How leaders can spot and stop ethical slippage, starting with “the little things” - The power of asking better questions—not just of your team, but of yourself - Why honesty, humility, and self-forgiveness are the real superpowers in leadership Podcast Timestamps (00:00) – The Decision to Share a Profound Story of Vulnerability (05:14) – Cheating is a Choice (09:19) – Ownership, Shame, and the Challenges of Self-Forgiveness (13:06) – Moral Drift and Rationalization (16:35) – How to Spot Warning Signs (24:05) – Culture, Values, and Leadership (40:01) – Resilience and Redemption (45:08) – Radical Listening (48:22) – A Story of Hope and Personal Agency KEYWORDS Positive Leadership, Insider Trading, Behavioral Ethics, Organizational Culture, FBI Informant, Compliance, Self-Reflection, Vulnerability, Rationalization, Psychological Safety, Ethical Culture, Whistleblowing, Character Development, Integrity, Reputation vs. Character, The Peril of Incentive Structures, Ethical Decision-Making, Personal Values, Resilience, Redemption, Asking Clarifying Questions, Moral Drift, Organizational Justice, CEO Success

In this timely and important episode, Craig sits down with Lily Zheng, one of today’s leading voices on workplace transformation, to tackle the challenges and evolution of DEI. Lily brings both research-backed frameworks and real-world pragmatism, reflecting on how shifting from DEI to FAIR offers a practical way through current backlash and confusion. Lily’s refreshing candor provides a thought-provoking and valuable frame to the conversation. They don’t shy from complexity, but treat hesitancy, fear, and failure as necessary parts of meaningful progress. The episode is filled with practical advice, including tying every initiative to a real business problem, focusing on behaviors not buzzwords, and the need for every leader to own the responsibility for inclusion. Technology’s double-edged role is candidly discussed, warning leaders that AI will multiply both strengths and flaws. At its core, this episode asks: how do we actually do better? Lily urges leaders to focus on “atomic units” of behavioral change, reminding us that real progress is messy, ongoing, and built one intentional action at a time. What You’ll Learn - The power and pitfalls of language in DEI work. - Navigating the politicization of inclusion. - Let data—not dogma—drive your priorities - Move beyond ‘admiring the problem’: Replacing performative acts with real progress. - Redefining representation: Beyond the numbers. - Technology & AI: A double-edged sword. - The power of atomic units of change. Podcast Timestamps (00:00) - Introduction to Lily Zheng and the Origin of the Book (08:00) - Reframing DEI: Why Focus on Fairness? (14:41) – Lessons in Leadership: DEI Backlash (20:34) - From Performative to Problem-Solving DEI (25:15) - Systemic Change & Diversity Leadership (35:55) - Representation vs. Quotas and Building Trust (43:04) - Technology, AI & Fairness Risks (48:38) - FOFO: Fear of Finding Out and Organizational Reality (56:14) - The Atomic Unit: Driving Change Through Behaviors KEYWORDS Positive Leadership, Fairness, DEI, Inclusion, Equity, Representation, Organizational Change, Systemic Change, Workplace Culture, Diversity, Performative DEI, Accountability, Unconscious Bias Training, Artificial Intelligence, Politics, Cultural Transformation, CEO Success

In this week’s episode of the Do Good to Lead Well podcast, I speak with Vanessa Druskat, a globally recognized expert in team performance and author of "The Emotionally Intelligent Team." Vanessa shares the inspiration behind her research, highlighting the gap between anecdotal advice and evidence-based practices for building successful teams. She discusses the importance of cultivating esprit de corps—meaning a sense of belonging, value, and psychological safety—within teams, and emphasizes that this must come from both leaders and team members. Our conversation explores practical norms and routines that emotionally intelligent teams use, dispelling myths around individual emotional intelligence versus collective TeamEI. Vanessa provides actionable examples, such as brief check-ins, team charters, and structured feedback mechanisms, underscoring the need for leaders to be intentional, especially in remote or hybrid environments. Questions from the live audience explored topics such as the role of team charters, overcoming ineffective norms, and the courage required to embrace feedback and conflict constructively. The episode is packed with research-backed insights and practical strategies to help leaders create high-performing, emotionally intelligent teams. What You’ll Learn - Great teams do things differently… and intentionally. - The importance of assessing your team’s norms (anonymous surveys work wonders!). - Develop a charter and revisit it regularly. - Make feedback part of your culture rather than a once-a-year event - How to lead remote/hybrid teams effectively. - Why you want to finish meetings with a Plus/Delta. Podcast Timestamps (00:00) – Welcome to the Podcast (10:25) - Defining Team Emotional Intelligence vs Individual EQ (19:56) - Common Team Norms: Good, Bad, and Misunderstood (24:32) - Creating and Using Team Charters (27:12) - Activities to Build Understanding and Belonging (32:11) - Best Practices for Team Assessment (36:54) - Feedback and Accountability in Emotionally Intelligent Teams (41:20) - Constructive Conflict and Avoiding Sidebar Conversations (49:33) - Emotional Intelligence in Remote and Hybrid Teams (54:33) - Final Reflections KEYWORDS Positive Leadership, Emotional Intelligence, Team Emotional Intelligence, Team Norms, Self-awareness, Psychological Safety, Feedback Culture, Team Rituals, Team-Building, High-Performing Teams, Team Assessment, Team Charter, Remote Teams, Hybrid Teams, Collaboration, Accountability, Sense of Belonging, Respect, Onboarding, Team Effectiveness, CEO Success

It seems that uncertainty is the rule rather than the exception, and this trend only appears to be intensifying with each passing day. In this environment, making high-quality decisions is of paramount importance. For this solo episode of the Do Good to Lead Well podcast, I reference groundbreaking research published in MIT Sloane Management Review to identify five traits for effective decision-making, which were derived from a global study of business leaders. The common thread that runs through these five qualities is that they are learnable. Another key element is that our mindset plays a critical role in influencing our effectiveness, a theme we have discussed multiple times before. Tune in to learn how you can become a highly skilled decision maker by avoiding common traps that can undermine our effectiveness. KEYWORDS Positive Leadership, Personal growth, Decision-Making, Managing Stress, Navigating Uncertainly, mastering our Mindset, Growth Mindset, Focus on the Positive, CEO Success Source:Five Traits of Leaders Who Excel at Decision-Making

In this episode of Do Good to Lead Well, I welcome Dr. Jacqueline Sperling, a clinical psychologist, assistant professor in psychology at Harvard Medical School, and the co-founder and co-program director of the McLean Anxiety Mastery Program at McLean Hospital to discuss her latest book, “Find Your Fierce: How to Put Social Anxiety in Its Place.” Motivated by long waitlists at treatment centers and the slow path many face toward accessing help for social anxiety, Jacqueline Sperling shares her mission: to offer practical, evidence-based tools that anyone can use, regardless of clinical diagnosis or age. She grounds her message in empowerment, emphasizing that anxiety is a universal emotion—sometimes adaptive, sometimes disruptive—but always manageable with the right approach. Major themes include: • Understanding Anxiety: Dr. Sperling defines anxiety as a forward-looking form of fear and reframes it as a resource that can help us prepare for life’s challenges, provided we don’t let it dominate our decision-making. • The Thoughts-Feelings-Behaviors Model: Our discussion breaks down how our internal dialogue, emotions, and actions interconnect. Techniques like “stop, drop, and roll” and identification of unhelpful thought categories (catastrophizing, shoulds, overgeneralizing) are brought to life through questions from the live audience. • Leadership and Team Dynamics: We explore how leaders can compassionately address anxiety in their teams, foster psychological safety, and model healthy boundaries, which are especially during disruptive times and organizational uncertainty. Check out this episode for an honest, caring invitation for how we can create lasting mental health hygiene: a daily, mindful practice to care for ourselves, as we pursue meaningful work and lead with compassion. What You’ll Learn - How to flip the script when you always expect the worst. - How leaders can compassionately support team members stuck in negative thought cycles. - Strategies for dealing with imposter syndrome and perfectionism. - Practical tips for receiving feedback without defensiveness. - Ways to maintain resilience in uncertain, disruptive times. - The power of mental health hygiene. Podcast Timestamps 02:15 Dr. Jacqueline Sperling's background 04:07 Origin story of "Find Your Fierce" book 05:48 Understanding anxiety vs. fear 07:49 The three-component model (thoughts, feelings, behaviors) 10:04 Stop, drop, and roll technique 14:23 Managing catastrophizing in team members 18:54 Addressing imposter syndrome 23:01 Overcoming fear of speaking up in meetings 28:08 Values-based anxiety management 31:53 The "shoulds" and "musts" trap 33:51 Receiving feedback effectively 38:03 Managing team anxiety during disruption 40:06 Addressing perfectionism 44:40 Delegation and leadership anxiety 48:33 Overgeneralizing dangers 52:07 Mental health hygiene practices KEYWORDS Positive Leadership, Managing Anxiety, Social Anxiety, Thought-Feeling-Behavior Model, Catastrophizing, Mindfulness, Imposter Syndrome, Perfectionism, Exposure Therapy, Behavioral Experiments, Self-insight, Mental Health Hygiene, Resilience, Stress Management, Reframing, Team Dynamics, Sleep Hygiene, Self-care, CEO Success

How do you know whether your company’s culture is happening by accident or being intentionally designed? That’s the challenge we explore in this episode of Do Good to Lead Well, as I sit down with culture architects James D. White and Krista White, co-authors of the USA Today bestseller “Culture Design.” James and Krista share why now, more than ever, leaders can’t afford to leave culture to chance. Their advice springs from decades of practical experience: culture isn’t a poster on the wall—it’s what people do when no one is looking. In a thought-provoking and engaging conversation, they answer timely questions from the audience including: How do you diagnose the real health of your culture? Can values become more than just “word salad?” What about the unique pressures of remote work, generational differences, or legacy cultures stuck in old patterns? Through stories and concrete examples, James and Krista reveal what organizations can actually do. They talk about running “archaeological digs” through interviews and surveys, turning employee feedback into actionable strategy, and the power of empathy. They explain how and why leaders should “listen with heart,” make time for micro-moments of connection, and value small steps over perfection. Perhaps the most powerful takeaway is that designing culture is ongoing work. It’s about ensuring that how you operate matches what you say you value and having the courage to change, with empathy, when your organization needs it most. What You’ll Learn - Culture is always there – whether you design it or not. - The importance of closing the “say-do” gap. - Empathy is a leadership superpower. - How to design your culture for both stability and change. - Why you want your values to be actionable and personal. - The key role of middle managers in fostering culture. - Honor the past, but don’t cling to it. Podcast Timestamps (00:00) - The Inspiration and Meaning Behind "Culture Design" (05:47) - Intentional Culture: Design vs. Default (07:17) - Diagnosing Organizational Culture (16:00) - The Future Back Approach in Leadership (18:37) - Values: From Performative to Impactful (22:21) - Organizational vs. Individual Resilience (25:47) - Empathy as a Leadership Foundation (33:00) - Generational and Hybrid Workforce Dynamics (43:37) - Measuring, Supporting, and Sustaining Culture Change KEYWORDS Positive Leadership, Culture Design, Organizational Culture, Empathy, Resilience, Values, Change Management, Transformational Leadership, Inclusion, Organizational Stability, Leading with Integrity, Rituals, Future-back Methodology, Cross-generational Workforce, Remote Work, Hybrid work, Employee Engagement, AI adoption, Feedback Loops, Legacy Culture, CEO Success

What if silence in your team meetings isn’t just about shyness or lack of ideas, but something everyone’s been taught—often unconsciously—to protect themselves or others? In this episode, I sit down with Elaine Lin Hering, a top facilitator, global educator, and author of “Unlearning Silence,” to dig into the roots of silence and how leaders can transform it into true engagement. As the conversation kicks off, we tackle a fundamental leadership dilemma: despite constant encouragement to “speak up,” people often hold back. Why? Elaine reveals it’s not just about courage or confidence. Silence is a learned survival strategy, which is often shaped by culture, hierarchy, and even unconscious organizational habits. Her own story, growing up as the youngest daughter of Taiwanese immigrants, shows how silence sneaks in early and sticks. Throughout the episode, we explore questions relating to real-world challenges such as how can you create a safe space for candor when your “resting face” or demeanour sets the wrong tone? Or, why do team members only give feedback after a decision is finalized. Elaine offers evidence-informed and practical answers to these situations. The takeaway is clear: Strong leadership means recognizing that silence is not always golden—and that by unlearning it, we unlock deeper connection, better decisions, and a future not bound by the past. What You’ll Learn - Silence is learned… and it’s often unintentional. - Unlearning silence is an ongoing process. - Explicit clarity is critical for leaders. - How to reframe your view of your voice. - The mode and medium of communication matter. - What is obvious to you may be the insight someone else is looking for. Podcast Timestamps (00:03) - The Origins of Unlearning Silence (05:46) - The Process of Unlearning Silence (09:10) - Agency and the Value of Voice (15:59) - The RACI Framework (19:16) - How Communication Mode and Process Influence Voice (24:10) - Surfacing Feedback and Pre-Empting Silence (32:08) - Imposter Syndrome or Imposter Treatment? (41:47) - When Is Silence Golden? (46:52) - Explicitly Creating Psychological Safety KEYWORDS Positive Leadership, Self-Awareness, Feedback, Personal Growth, Leading with Intention, Unlearning silence, Employee Voice, Power Dynamics, Decision-Making Frameworks, RACI Model, Team Communication, Self-Silencing, Imposter Syndrome, Psychological Safety, Personal Growth, CEO Success

In this solo episode of the Do Good to Lead Well podcast, I unpack the concept of empathy and leadership. Although considerable research has shown the multiple benefits of empathetic leadership, it may have become a victim of its own success. As it has become increasingly integrated into leadership conversations, there are widespread misunderstandings about what it is and what it is not. While empathy is often viewed as ‘all about feeling,’ there is more to the concept. I’ll explore its multidimensionality and rather than being one sole element, the secret sauce is how all of this comes together. When only one aspect of empathy is tapped, it’s an incomplete picture. What You’ll Learn - The science behind the power of empathy in leadership. - The most common way people use to define empathy. - Why affective (e.g., emotional) empathy is only one aspect of high empathy leadership. - The crucial difference between empathic joining and empathic concern. - The power of perspective-taking. - How inaction can be at the heart of leadership excellence. KEYWORDS Positive Leadership, Empathy, Emotional Intelligence, Leadership Excellence, Strategic Thinking, Personal Growth, Communication, 360-Feedback, Affective Empathy, Cognitive Empathy, Empathic Concern, Empathic Joining, Leading with Intention, Leading with the Heart and Mind, The Power of Thoughtful Inaction, CEO Success

When was the last time you paused before taking action to ask, “What problem am I really trying to solve?” In this episode, I sit down with Kendra MacDonald, CEO of Canada’s Ocean Supercluster, to unravel what it means to lead with purpose in a rapidly changing world. The conversation starts with her daring career move from a global role at Deloitte to building a new organization from the ground up, which was fueled by a passion for meaningful innovation. If you’ve ever questioned your own courage to change course or felt the tug-of-war between personal boundaries and professional expectations, Kendra offers practical wisdom. She talks through her steps to manage risk when taking on something new, using self-reflection rather than bravado to guide decision-making. Facing imposter syndrome? She’s been there too, and her advice is grounded and honest: focus on your unique contributions and let curiosity lead, especially when you’re the newcomer in the room. For leaders building teams, or founders starting with just a vision, the conversation surfaces actionable insights such as the crucial role of constant communication, the importance of recognizing and rewarding small acts of courage in teams, and the need to set and protect personal boundaries to stave off burnout. Kendra is transparent about the challenges of remote work and the ongoing experiment to keep her own organization connected across digital distance. True leadership is about the quality of the questions we ask ourselves and others. Tune in for an inspiring conversation about how we can do both. What You’ll Learn - Strategies for overcoming the fear of career pivots. - How to motivate teams to embrace innovation… without being annoying! - Balance operational realities with purpose-driven missions. - Build a thriving remote team culture. - Overcoming imposter syndrome and leading as an introvert. Podcast Timestamps (00:00) – Career Journey: From Deloitte to Ocean Economy (07:06) – Innovating with Purpose: Framing the Right Problem (09:45) – Courage to Change: Navigating Career Transitions (12:29) – Building Organizations from the Ground Up (15:17) – Setting Boundaries & Personal Clarity in Leadership (18:13) – Leading as an Introvert: Speaking, Visibility & Energy (24:28) – Top Leadership Qualities for Today’s World (28:15) – Motivating Teams & Driving Innovation (39:09) – Leading in AI & Tech-Driven Times KEYWORDS Positive Leadership, Innovation, Purpose-Driven Leadership, Career Transition, Technology Adoption, Artificial Intelligence, Continuous Learning, Remote Work Culture, Organizational Culture, Psychological Safety, Courage, Resilience, Authenticity, Global Mindset, Diversity in Leadership, Work-Life Boundaries, Imposter Syndrome, Trust, Team-Building, Ethics in AI, Burnout Prevention, Curiosity, Change Management, Mentoring, CEO Success

Do you ever wonder if the quietest voice in the room can truly lead—and win—in a world built for extroverts? This episode of Do Good to Lead Well is a refreshing, insightful journey into that very question, as I sit down with Benjamin Friedman, author of “Silent Strength: The Introvert’s Guide to Building Successful Startups.” The conversation opens with Benjamin’s “me-search;” his personal and professional quest to understand how introverts can succeed when the business world often favors extroverted traits. Can an introvert be authentic and ambitious, all while driving top-tier results? Absolutely, says Benjamin, but it’s all about leveraging your way of being, rather than trying to fit someone else’s mold. Listeners will come away with practical advice for managing meetings, leveraging networks, and navigating self-doubt. He also shares tools for raising our self-awareness, the power of a “challenge network,” and the importance of aligning values with the people you build alongside. When fear or imposter syndrome strikes, Friedman reframes those moments as evidence you care and offers ways to harness uncertainty as fuel for growth. The common thread throughout this episode is one of curiosity and vulnerability. It is about questioning our assumptions and beliefs while building a roadmap to authentic success. What You’ll Learn - The power of the quiet leader. - Self-awareness as a foundation. - Leveraging a Challenge Network. - How to harness fear and navigate uncertainty. - Reframing networking. - The secret sauce of vulnerability. Podcast Timestamps (00:00) – Silent Strength: The Origin Story (06:01) - The Universal Value of Introvert Insights (11:42) - Self-Awareness as a Foundation for Success (18:44) - Reframing Imposter Syndrome & Building Presence (22:29) - Empowering Introverted Voices in Meetings (28:56) - The Power of a Challenge Network (36:15) - Getting Useful Feedback (40:29) - Navigating Fear, Uncertainty & Opportunity (45:32) - Thriving as an Introvert in Sales & Networking (50:25) - Co-Founders, Relationships & Final Insights KEYWORDS Positive Leadership, Self-Awareness, Feedback, Personal Growth, Vulnerability, Leading with Intention, Curiosity, Startup Founders, Introverts in Leadership, Challenge Network, Networking Strategies, Sales (for Introverts), Eustress vs Distress, Leveraging Strengths, Authenticity, Managing Meetings, Inclusive Environments, Managing Fear, CEO Success

I’m excited to share Part 2 of my 2025 yearend retrospective, which highlights the most impactful insights shared by our amazing guests, as determined by you, the listener. The goal of this special 2-part episode is to lay the foundation such that 2026 is your best year yet! What is incredible to me is how similar the core themes were across the different guests who joined us on the program. Not surprisingly, curiosity was a major area of emphasis. In a world of constant change, being curious about ourselves and others is vitally important to unlock our individual and collective potential. We also touched on the importance of community and belonging to create cultures of peak performance. Emotions were also discussed in depth, not as a distractor, but more as a navigational compass. Becoming friends with our inner worlds and listening intently to the lessons our emotions are trying to teach us was a crucial takeaway from this past year. Last but not least, and building on the past thread, in a world of AI, it is essential not to delegate our thinking to technology. While it is an invaluable and powerful thought partner, we, the user, needs to continue to be the thought leader. Being more mindful and intentional about the questions we ask is the key to our success! I hope these episodes provide some actionable insights you can leverage in 2026 and beyond! What You’ll Learn - Curiosity: A superpower in leadership and in life - Social sensitivity and team success - The 3 C’s of meaningful work: Community, contribution, challenge - AI as a leadership tool: The CRIT Framework - Cognitive diversity and team innovation - Unleashing creativity and problem finding - Embracing emotions in leadership - The power of mattering KEYWORDS Positive Leadership, Personal growth, Professional Development, Uncomfortable Conversations, Team Dynamics, Individual/Collective Excellence, Mindfulness, Navigating Uncertainty, Embracing Curiosity, Asking Questions, Building Resiliency, Authentic Leadership, Psychological Safety, Positive Change, Managing Stress, Success Principles

Happy New Year! I’m so excited to connect with you as we kick off 2026. This year marks a special milestone for us, as we’re rapidly approaching our 200th episode of the Do Good to Lead Well podcast! Your incredible support and engagement are truly why we continue to attract such amazing guests, and for that, I am profoundly grateful. Instead of a typical goal-setting episode to start the year, I wanted to do something a little different. I thought it would be wonderful to look back at 2025 and highlight some of the most memorable “mic drop” moments from our extraordinary guests. These are the insights that resonated most with you, based on your comments and messages. I hope they serve as a powerful playbook for your personal and professional growth in the year ahead! What You’ll Learn - The importance of leaning into uncomfortable conversations - Why uncertainty is not the exception, it’s the rule - How minimizing our smartphones may maximize resilience - Using AI to spark our curiosity - You can leverage the power of purpose everywhere - The importance of replacing failure with learning moments - How to use evidence to drive better decisions and make work fair - The secret to being a Likeable Badass - Why You Want to Ask Yourself: “Who Am I When No One Is Watching? KEYWORDS Positive Leadership, Personal growth, Professional development, Uncomfortable Conversations, Alignment on Purpose, Individual/Collective Excellence, Mindfulness, Navigating Uncertainty, Embracing Curiosity, Asking Questions, Building Resiliency, Authentic Leadership, Learning Moments, Psychological Safety, Likable Badass, Make Work Fair, Evidence-based insights, Positive change, Managing Stress, Success Principles

Welcome to a special holiday installment of the Do Good to Lead Well podcast, where I explore how to embrace the festive spirit without feeling overwhelmed by stress. This episode compiles scientific and anecdotal evidence, providing actionable advice for achieving genuine disconnection from work as well as authentic connection with our friends and family. Understand the necessity of truly stepping away from work to allow for restoration, enabling you to start the new year with renewed vigor. The episode also delves into the importance of being mindful of conversational topics during holiday gatherings. Learn strategies for navigating discussions to maintain a positive and constructive environment, safeguarding your relationships from unnecessary tension. We will also highlight the perils of pursuing perfection, highlighting that the true essence of the holidays lies in connection and shared moments. Explore the concept of giving experiences as gifts, which create lasting psychological and emotional benefits. I close by sharing perhaps the most meaningful gift we can give those we care about. It is simpler and more powerful than you may think. What You’ll Learn - How can we maintain the season’s magic without losing our peace? - The importance of disconnection for reconnection - Why we need to set boundaries to show up at our best - The perils of chasing perfection - Give the gift of experience - The power of being intentional about our attention KEYWORDS Positive Leadership, Holiday Stress, Relaxation and Recovery, Recharging, Self-Care, Setting Boundaries, The Power of a Positive No, Perfectionism, Nurturing Relationships, Digital Detox, Happiness, Meaningful Life, Well-Being, Interpersonal Connection, Positive Conversations, Positive Communication, Attention Economy, Family Dynamics, Mental Health, Managing Stress, Success Principles

Join us for an enlightening discussion as we explore the intersection of hospitality and leadership with our latest guest, Taylor Scott. Taylor, an accomplished author, keynote speaker, and leadership development consultant, shares insights from his rich career spanning Disney Parks and Resorts, Gaylord Hotels, and Las Vegas landmarks like Wynn and the Cosmopolitan. He reveals the inspiration behind his latest book, "Give Hospitality," a Hawaiian-themed fable that draws on real-life experiences and relationships with influential leaders. Listen in as we discuss the art of storytelling and its power to convey essential leadership principles, while Taylor highlights the role of mentors and personal connections in shaping his narrative. Discover the transformative essence of hospitality in leadership as we reflect on its role in creating welcoming and inclusive environments. Inspired by a memorable pre-opening speech at Gaylord Palms Resort, we explore how the spirit of hospitality can bridge divides in both personal and professional settings. This conversation emphasizes the importance of generosity, kindness, and the spirit of Aloha in fostering meaningful relationships and driving performance. Taylor shares personal anecdotes that illustrate the impact of empathy and authenticity in leadership, revealing how these qualities build trust and foster a culture of connection. We also touch on the importance of intentional leadership and organizational transformation, as Taylor shares his journey from Walt Disney World to the bustling scene of Las Vegas. He emphasizes the significance of gratitude and intentionality in overcoming challenges and achieving desired outcomes. In addition, we discuss the dual aspects of giving and receiving hospitality through effective feedback, underscoring the importance of dialogue and constructive conversations. Finally, we highlight the role of personal and organizational values in creating a culture of hospitality, offering practical exercises and metrics to measure success. Join us for an engaging and thought-provoking conversation that promises to inspire and inform. Key Takeaways – Hospitality is the ability to make people feel welcome, comfortable, and important, a core competency of transformational leadership that applies across all industries – Emotional connection drives behavioral change; Jonathan Haidt's "rider and elephant" metaphor shows how emotion (the elephant) provides the energy while logic (the rider) provides direction – Consistency in leadership behavior, not initial perfection, builds trust and credibility; keep showing up authentically even when facing initial skepticism – Remote leadership is possible when leaders commit to three non-negotiables: one-on-one meetings, team meetings, and strategic digital communication Chapters 02:21 Guest Introduction: Taylor Scott's Background and 20-Year Hospitality Career 03:54 The Inspiration Behind Give Hospitality: Hawaiian Theme and Fable Format 05:25 The Story of Kauele Resort: Character Development and Core Values 12:31 The GIVE Framework: Hospitality Rooted in the Spirit of Aloha 14:21 Business Results and Hospitality: The Inseparable Connection Between Relationships and Performance 18:33 Empathy as a Learnable Skill: Building Authentic Connection in Stressful Times 21:01 Consistency in Leadership: Why Daily Behaviors Build Trust More Than Words 27:33 Intentional Leadership: Vision, Mission, and Values as Accountability Anchors 45:50 Leading with Hospitality in Remote and Hybrid Environments Connect with Craig Dowden and the Do Good to Lead Well Podcast Website: https://www.craigdowden.com Guest Contact Information Taylor Scott: Founder Hospitality, LLC Website: https://www.leadwithhospitality.com LinkedIn: https://www.linkedin.com/in/tscott1502/ Email: [email protected] Books: - Give Hospitality - Lead with Hospitality - Ball Games to Boardrooms

What if your team could achieve unprecedented levels of performance and accountability? Unravel the secrets of transformational leadership in our discussion with Keith Ferrazzi, a trailblazing executive team coach and New York Times bestselling author. Keith's latest book, "Never Lead Alone: 10 Shifts from Leadership to Teamship," draws from over two decades of research and thousands of team assessments, revealing strategies that have revolutionized giants like General Motors and are now shaping AI-driven transformations. Ever wondered how to turn conflict into a catalyst for creativity? Keith shares his insights on transforming organizational culture through strategic stress testing. By pioneering the use of small breakout rooms, teams can cultivate psychological safety and facilitate candid feedback. This shift from conflict avoidance to a culture of candor is not just theoretical, learn how it is being applied to achieve significant improvements in team dynamics. We delve into practical shifts and the establishment of a new social contract within teams, underscoring the potential for innovation and resilience in the face of challenges. During challenging times, how do teams not just survive, but thrive? We spotlight the resilience-building practices that Keith champions, like energy checks and gratitude circles, which have fortified teams during the pandemic. Learn from the success stories of high-performing teams, such as those at Elf Beauty, who leverage modern collaboration techniques for faster product development and competitive pricing. Keith's philosophy of "never lead alone" resonates throughout, advocating for a culture where gratitude and collective success are at the forefront. Engage with us as we embrace passion-fueled leadership and the transformative potential of team dynamics. What You’ll Learn - The Power of Co-Elevation. - Strategies for transforming team dynamics. - Building unshakeable team resilience. - Intentional leadership and collaboration in hybrid work. - Peer coaching and open 360 feedback. - Embracing gratitude and collective success to revolutionize organizational culture Podcast Timestamps (00:00) - Leadership Strategies for High Performing Teams (09:58) - Transforming Organizational Culture Through Stress Testing (16:33) - Rewriting the Social Contract (29:39) - Building Team Resilience and Culture (45:36) - Leadership as a Core Passion KEYWORDS Positive Leadership, Team Dynamics, Co-elevation, High Performance, Accountability, Stress Testing, Organizational Culture, Conflict Avoidance, Candid Feedback, Social Contract, Resilience, Creativity, Energy Checks, Gratitude Circles, Modern Collaboration, Positive Focus, Collective Success, Passion, Engagement, CEO Success

“Great leadership starts with great self-leadership” is a mantra that lies at the heart of the Do Good to Lead Well podcast. This is why I am thrilled to share this episode, where I welcome Margaret C. Andrews, a seasoned executive and leadership expert, who shares the intriguing backstory behind her book, Manage Yourself to Lead Others, which was inspired by a pivotal moment when she was told she lacked self-awareness. This experience led her to explore the vital connection between understanding oneself and effective, sustainable leadership. Listen in as we guide you through an enlightening exercise to reflect on the traits of your best boss, revealing that a remarkable 85% of these qualities fall under the realm of soft skills or emotional intelligence. Margaret and I address a listener's question on self-awareness, offering methods like 360-degree feedback to gain a clearer understanding of one's impact. The episode continues to explore the challenges of addressing self-awareness and providing constructive feedback, using the SBI (Situation, Behavior, Impact) model to enhance clarity and constructiveness. Our discussion invites you to reconsider what truly makes a great leader and the critical role of empathy and effective communication in leadership. Enhancing team dynamics is also a focal point of our conversation, with insights into creating personal user manuals and team charters to foster effective teamwork. Margaret shares strategies for transitioning from a subject matter expert to leading a team, emphasizing the importance of intentional leadership. We explore managing up with a boss who lacks self-awareness, highlighting self-care and mental health as crucial components of professional success. As we conclude, we underscore the importance of self-awareness in how we perceive our intentions versus how others feel our impacts, advocating for a mindful approach to leadership that balances transparency and resilience. What You’ll Learn - The power and importance of self-awareness in effective leadership. - How to enhance emotional intelligence for better team dynamics. - Leveraging 360-feedback for professional development. - Techniques for delivering impactful and constructive feedback. - Ways to align intentions with actions to foster trust within a team. - Methods to build resilience in personal and professional settings. Podcast Timestamps (00:00) – Manage Yourself to Lead Others (09:48) – Soft Skills Are the Heart of Great Leadership (16:55) – Navigating Feedback Conversations to Build Self-Awareness (25:04) – Managing Up (38:37) – Share Your User Manual (42:22) – The Power of Team Charters (47:15) – Vulnerability and Building Resilience (56:16) – Intentions Versus Impacts KEYWORDS Positive Leadership, Self-Awareness, Emotional Intelligence, Team Dynamics, Feedback, Personal Growth, Communication, Resilience, Soft Skills, Mental Health, Vulnerability, Transparency, Leading with Intention, Fostering Collaboration, User Manuals, Team Charters, CEO Success

Is empathy truly a superpower in leadership, or does its endless demand threaten to drain the very leaders we rely on? Join me for this month’s solo episode, as I explore the answer to this important question. As leaders are constantly called upon to exercise empathy, their reserves can run dry, leading to avoidance of hard conversations and emotional exhaustion. Together, we will confront these challenges, recognizing and normalizing our emotional limits while sharing practical strategies to safeguard our empathy reserves. This episode invites you to reflect on the multifaceted nature of empathy and its powerful role in both our personal and professional lives. We highlight the importance of maintaining empathy in a sustainable way, ensuring leaders can continue to show up with care and accountability. By prioritizing our own well-being, we also model healthy emotional boundaries for those we lead. Tune in to examine how balancing empathy with strategic foresight and ethical clarity can drive success for individuals and organizations alike. What You’ll Learn - Dynamic strategies to conquer empathy fatigue - Techniques to seamlessly balance emotional labor with strategic thinking - How to establish robust boundaries - Ways to achieve lasting emotional resilience KEYWORDS Positive Leadership, Empathy, Empathy Fatigue, Strategic Thinking, Ethical Decision-Making, Executive Excellence, Setting Boundaries, Compassion Fatigue, Emotional Labor, Emotional Resilience, Sustainable Empathy, CEO Success

Join us for an enlightening exploration of purpose-driven leadership as we welcome Andrew Lo, President and CEO of Embark, to the Do Good to Lead Well podcast. Discover how Embark is transforming how families plan, save, and invest in their children's education through innovative initiatives like their new gifting program for Registered Education Savings Plans (RESPs). This program allows grandparents and others to contribute to a child's education fund during the holidays. Andrew also shares the intricacies of building a purpose-driven, collaborative environment. Discover how Embark measures success through customer satisfaction and trust, and how reinvesting their earnings into educational initiatives supports young entrepreneurs. Andrew's stories of experimentation, resilience, and mental well-being underscore the importance of nurturing a culture where innovation thrives and collective success is prioritized. As we explore the transformative journey of fostering a learning culture, Andrew shares strategies for encouraging lifelong learning and innovation within his organization. From participation in international conferences to hackathons, Embark promotes creativity and problem-solving across all levels. We also address the challenges of maintaining accountability while nurturing a positive organizational culture, emphasizing the importance of empowerment and open communication. With a focus on building resilience and mental well-being, this episode provides valuable insights for leaders navigating the complexities of the modern business landscape, especially in the AI era. Tune in for an inspiring conversation that highlights the human connection at the heart of leadership and innovation. What You’ll Learn - The heart of purpose-driven leadership - The secrets to collaboration - How to foster a learning culture - Empowering accountability and growth - Why you want to lead with consensus when defining organizational success - Building resilience and mental well-being - Leadership in the digital and AI era Podcast Timestamps (00:00) - Purpose-Driven Leadership in Education (08:45) – The Qualities of Great Leaders (17:15) – The Secrets to Effective Collaboration (25:49) - Empowering Accountability for Organizational Growth (32:10) - Building Resilience and Mental Well-Being (38:49) – The Motivational Power of a Truly Shared Definition of Success (52:27) - Leadership in the AI Era KEYWORDS Positive Leadership, Leading with Purpose, Purpose-Driven Leadership, Innovation, Financial Literacy, Social Impact, Collaboration, Customer Satisfaction, Trust, Corporate Scorecard, Young Entrepreneurs, Learning Culture, Lifelong Learning, Hackathons, Curiosity, Accountability, Empowerment, Organizational Growth, Mental Well-Being, Resilience, Fear of Failure, Burnout, Hybrid Work Environments, Strategic Planning, AI Era, Soft Skills, Emotional Intelligence, Human Connection, CEO Success

Unlock the secrets to peak performance and human-centered leadership with Mark C. Crowley, a trailblazer in the field and bestselling author, as he joins the "Do Good to Lead Well" podcast. Discover how prioritizing employee well-being over conventional engagement metrics is transforming organizations globally. Mark's latest book, "The Power of Employee Well-Being," challenges the status quo by asking us to redefine what team flourishing really looks like while providing an evidence-rich and practical roadmap to make it happen. Our conversation begins by encouraging organizations to shift from outdated annual engagement surveys to the immediacy of pulse surveys, uncovering their impact on leadership accountability and organizational responsiveness. Mark also highlights the necessity of leadership commitment to move beyond performative measures, ensuring initiatives are authentic and impactful. As hybrid workspaces become the standard, we discuss the critical importance of fostering connection and a sense of belonging, regardless of physical location. From maintaining and deepening the quality of relationships through regular one-on-one meetings to using office time to build social ties, we explore strategies for hybrid success. Plus, with the rising influence of AI, we emphasize the need for transparency and empathy in workforce management, ensuring that technological advancements do not compromise our humanity. Join us in this enlightening episode full of actionable, scientifically supported insights and strategies for leaders committed to driving success by leveraging the power of employee. What You’ll Learn - The importance of prioritizing employee well-being in leadership. - How pulse surveys can provide valuable insights into employee satisfaction. - The vital role of leadership commitment in realizing the power of employee well-being. - Strategies for successfully managing hybrid workplaces. - The transformative impacts of AI on modern workplaces. - The role of authentic engagement in driving organizational success. Podcast Timestamps (00:00) – The Failure of Employee Engagement (09:27) - Transforming Organizations Through Pulse Surveys (16:40) - The Impact of Employee Well-Being (21:18) - Friendship and Belonging at Work (102 Seconds) (36:40) - Leading With Love in Leadership (44:24) - Creating Connection in Hybrid Workplaces (50:24) – Employee Well-Being in an AI World KEYWORDS Positive Leadership, Human Leadership, Employee Well-Being, Organizational Success, Engagement Surveys, Pulse Surveys, Workplace Happiness, Hybrid Workplaces, AI, Transparency, Leading with Empathy, Continuous Learning, Fostering Connection, Increasing A Sense of Belonging, Remote Work, Self-Leadership, CEO Success

Join us on this engaging episode of the Do Good to Lead Well podcast, where we explore the fascinating journey of Dr. Michael Nevarez, a highly respected psychiatrist and leadership coach. His insights, drawn from his work as the assistant director of the Harvard Study of Adult Development, underscore the importance of continuous personal and leadership growth, integrating scientific research into practical tools for leaders. Listen in as we explore the art of delivering effective feedback, a crucial skill for any leader. The conversation highlights the challenges leaders face in maintaining a delicate balance between fostering growth and preserving positive relationships. Discover the significance of providing feedback that is behaviorally anchored, utilizing specific and neutral information to avoid performance declines. Dr. Nevarez shares strategies like the "push" and "pull" phases, where clarity and curiosity play pivotal roles in understanding and addressing underlying issues. By focusing on clear communication and open dialogue, leaders can better navigate the intricacies of feedback, differentiating between problems such as time management and prioritization. The episode also unpacks techniques such as affect labeling and perspective checking, emphasizing the role of psychological safety in successful implementation. Discover how managing emotions in feedback conversations can avoid common pitfalls like fundamental attribution error, utilizing tools like contrast statements to reduce perceived threats and promote constructive dialogue. If you’re looking for actionable tools and scripts for creating meaningful, growth-oriented feedback conversations, this conversation is a must-listen. What You’ll Learn - The secrets of the art of feedback. - How to master the powerful STEP communication framework. - Ways to create environments of psychological safety. - Managing emotions in feedback conversations. - Balancing candor with impact. Podcast Timestamps (00:00) – The Art and Science of Leadership Development (08:16) – Navigating the “Push” and “Pull” of Feedback Conversations (23:21) – Watch Your STEP: A Powerful Framework for Effective Communication (40:33) - Managing Emotions in Feedback Conversations KEYWORDS Positive Leadership, The Art of Meaningful Conversation, Leadership Development, Effective Feedback, Communication Framework, STEP, Psychological Safety, Behaviorally Anchored Feedback, Curiosity, Personal Growth, Fostering Accountability, Clear Expectations, Constructive Dialogue, CEO Success

What if midlife could be the most transformative period of your life? Join us in a compelling conversation with Chip Conley, renowned entrepreneur and bestselling author, who shares his transformative insights on embracing the midlife journey. Drawing from his pivotal experiences at Airbnb and his groundbreaking work with the Modern Elder Academy (MEA), we explore how Chip's latest book, "Learning to Love Midlife," challenges ageist stereotypes and redefines midlife as a time for renewal and growth. Redefining what it means to be a "modern elder," Chip shares his unique perspective on combining wisdom with curiosity. By reframing midlife as a "midlife chrysalis" rather than a crisis, he opens up new avenues for personal transformation and fulfillment. Drawing on insights from thought leaders like Becca Levy and Arthur Brooks, Chip and I discuss how emotional intelligence, social relationships, and spirituality are key areas for growth during this pivotal life stage. Finally, we journey through the concepts of generativity and life purpose as they evolve across life's stages. Drawing from spiritual and philosophical insights, we discuss how older generations can impart wisdom while embracing new purposes, and how younger generations can navigate the complexities of an AI-driven world. We delve into the importance of understanding one's life story and finding one's "ikigai," a harmonious blend of passion, proficiency, reward, and necessity. Let this conversation inspire you to see midlife not as a time of crisis but as a powerful opportunity for growth and discovery at any age. What You’ll Learn - Why midlife is not a crisis; it’s an opportunity. - How to embrace aging as an opportunity for personal growth - Harnessing the value of wisdom gained through life experiences - The importance of fostering meaningful friendships in midlife - Strategies for redefining one's purpose during midlife transitions Take the Midlife Pathfinder Quiz: https://reportcard.meawisdom.com/pathfinder-quiz Podcast Timestamps (00:00) – Learning to Love Midlife (13:09) – Midlife as a Chrysalis, Not Crisis (18:39) – What is a Modern Elder? Harnessing Our Wisdom and Life Experience (35:26) – The Power of Friendships (43:48) – Generativity and Purpose Across Different Stages of Life: Finding Your "Ikigai" KEYWORDS Chip Conley, Positive Leadership, The Art of Meaningful Conversation, Curiosity, Learning to Love Midlife, Modern Elder, Challenging Ageist Stereotypes, Cultivating Wisdom, Embracing Transformation, Continuous Growth, Positive Mindset, Social Wellness, The Power of Friendship, Living with Purpose, Generativity, Creating our Life Story, Ikigai, Hero's Journey, Emotional Intelligence, Social Relationships, Spirituality, Longevity, Adaptability, Lifelong Learning, CEO Success

Join us for an enlightening conversation this week with Zorana Ivcevic Pringle, a senior research scientist at Yale University's Center for Emotional Intelligence, as she shatters the myth of creativity as a fixed trait. Her insights from "The Creativity Choice: The Science of Making Decisions to Turn Ideas into Action" guide us through redefining creativity as a choice, empowering us to intentionally cultivate it in all aspects of life. Whether you're an artist or a business professional, Zorana's wisdom will help you recognize and harness your creative potential. We explore the (often overwhelming) challenge of managing an abundance of ideas and the art of creative problem-solving. Learn practical strategies to overcome creative blocks, such as task switching and the innovative concepts of "problem finding" and "problem construction" that encourage redefining challenges for fresh solutions. Explore the vital role of psychological safety in fostering organizational creativity. We discuss how leaders can create an environment where diverse perspectives are welcomed, and emotions are seen as valuable datapoints for decision-making. Through this lens, creativity becomes a continuous series of choices, each an opportunity for originality and innovation. Zorana's insights offer a roadmap for choosing creativity at every turn, leading to more effective and innovative outcomes. Don't miss out on this opportunity to enhance your creative journey with the tools and techniques shared in this episode. What You’ll Learn - How to redefine creativity as a conscious choice - Strategies to ignite and enhance personal creativity - Techniques to manage and overcome idea overload - Ways to foster and spark innovation within organizations - The importance of psychological safety in the creative process - Insights into unlocking and realizing one's full creative potential Podcast Timestamps (00:01) – Creativity is a Choice (15:14) – Navigating Ideas and Creative Problem Solving (31:16) – Unleashing Organizational Creativity (42:23) – Fostering Psychological Safety for Innovation (51:56) – Creativity as a Continuous Process KEYWORDS Positive Leadership, Creativity, Innovation, Generating Ideas, The Power of Problem-Finding, Social Connections, Overcoming Creative Blocks, Task Switching, Psychological Safety, Organizational Creativity, Inviting Diverse Perspectives, Emotions as Data, Improving Decision-Making, Continuous Learning, CEO Success

In this week’s episode of the Do Good to Lead Well podcast, I had the pleasure of speaking with Lindsay Dodd, the CEO of Cashco Financial, for an enlightening conversation about how to build an award-winning culture. He reveals how purpose and profitability can successfully coexist, emphasizing a people-first mindset that champions dignity, trust, and empowerment. His insights showcase how Cashco Financial has consistently earned recognition as one of Alberta’s best workplaces for five consecutive years. We explore leadership not as a set of inherent qualities, but as learned behaviors such as courage, confidence, empathy, and resilience, drawing from frameworks that advocate for modeling the way and inspiring a shared vision. Our discussion delves into the true meaning of authentic leadership, defining it as a consistent commitment to building trust by aligning our actions with our values and beliefs. Lindsay illustrates how genuine vulnerability, coupled with an openness to feedback and a commitment to inclusive workplaces, strengthens bonds and fosters collaboration. We explore practical strategies for navigating challenging peer interactions, stressing the importance of curiosity and addressing issues directly yet calmly. Additionally, Lindsay shares CashCo’s unique cultural practices, from hiring based on empathy to an “upside-down triangle” leadership model that prioritizes frontline staff, reinforcing values through daily core value stories. As we look to the future, the conversation addresses the complexities of leading in a polarized society and the rapid evolution of artificial intelligence. Lindsay offers advice on finding common ground amidst differing opinions and encourages leaders to engage with new technologies, learning and playing with them to discover new opportunities while managing risks. This episode offers practical wisdom for building successful, values-driven organizations and preparing for tomorrow’s challenges. What You’ll Learn - Leadership is a learned behavior - How authenticity builds trust - Go beyond superficial values. Identify operating values that show “how we do things around here” - Empathy drives performance and engagement - Hire for growth, always - Embrace AI with curiosity Podcast Timestamps (00:00) – Lessons in Leadership (07:02) – Authentic Leadership & Trust (12:38) – Vulnerability in Leadership (16:11) – Bringing Culture & Values to Life (20:28) – Leading in a Polarized World (25:38) – Operationalizing Core Values (35:35) – The Power of Empathy (40:29) – Leveraging Strengths, Building Teams (46:21) – Founder Advice: Hire Great People (49:21) – Navigating the AI Revolution (54:54) – Courageous Leadership: The Penguin Principle KEYWORDS Positive Leadership, Purpose-driven Leadership, Organizational Culture, Authentic Leadership, Building Trust, Employee Engagement, Core Values, Vulnerability in Leadership, Curiosity, Managing Conflict, Values Alignment, Future of Work, Artificial Intelligence, Empathy, Navigating Polarization, Adaptive Leadership, CEO Success

Can sharing personal stories at work really boost your well-being and productivity? In my latest solo episode, I explore the fascinating dynamics of self-disclosure in the workplace, drawing insights from recent research. Discover how sharing positive experiences can elevate emotional well-being, enhance work energy, and foster deeper connections with colleagues, while venting about negative experiences might have the opposite effect. We also examine the motivations behind why we share, including connecting, venting, or seeking advice, and how they impact our well-being. To close, we consider the intriguing interplay of mismatched intentions, where what we are looking for is not returned and how Craig also unpacks the intriguing concept of response mismatches, where the intention to connect can be misaligned and strategies we can use, as both a sharer and listener, to avoid this unfortunate outcome. Tune in as explore an issue that we all face and learn evidence-based practices that can deepen the quality of our communication and connection. What You’ll Learn - How sharing positive experiences can boost your energy and strengthen connections with colleagues - The potential downsides of venting - The crucial role of intentions in self-disclosure; why we share impacts what we receive in return - The role of intention in improving the quality of our conversations - How to avoid misalignment between our intentions and our impact KEYWORDS Positive Leadership, Group Dynamics, Positive Communication, Self-Disclosure, Emotional Well-being, Mental Health, Managing Professional Relationships, Lead with Intention, High-Quality Conversations, Team Success, The Power of Vulnerability, Emotional Regulation, Support, CEO Success RESOURCES Do you have a minute? The cognitive and emotional consequences of self-disclosures at work - PubMed: https://pubmed.ncbi.nlm.nih.gov/40424152/

Dr. Corinne Low, a renowned associate professor at the Wharton School, joins us this week on the Do Good to Lead Well podcast. Drawing from her latest book, "Having It All: What Data Tells Us About Women's Lives and Getting the Most Out of Yours," Dr. Low explores the unique challenges faced by working mothers today. She candidly shares her personal experiences and rigorous research findings to offer evidence-based strategies for managing time pressures and empowering working mothers. Our conversation navigates through the shifting dynamics of parenting from the 1980s to today, underlining the significance of quality time with children against the backdrop of demanding societal standards. We dive into the nuanced topic of invisible labor, predominantly shouldered by mothers, and propose effective tools like data tracking for couples to evenly distribute household responsibilities. By encouraging open dialogue around these issues, the goal of her book is to foster a more equitable division of labor that enhances family dynamics and personal well-being. The episode also emphasizes the critical role of self-care and intentionality in relationships, with a special focus on mothers striving to "have it all." Dr. Low provides practical exercises to help listeners reconnect with their values, prioritize their own needs, and achieve a fulfilling work-life balance. She challenges traditional notions of success, urging listeners to align their personal values with professional goals for a truly rewarding career and life. Don't miss out on this insightful discussion filled with strategies for personal growth and a more balanced approach to work and family life. What You’ll Learn - The evolving landscape of gender economics and the pressures on working mothers. - Strategies to tackle invisible labor and foster equitable household responsibilities. - The significance of self-care and intentionality for personal and parenting relationships. - Aligning your values with your time; at work and at home. - Insights into redefining success in the modern family context. Podcast Timestamps (00:00) – What is the Meaning of “Having It All?” (07:29) – High-Quality Time and the Costs of Invisible Labor (19:30) – Asking the Right Questions of Ourselves and Our Partners (23:35) – The Importance of Self-Care in Relationships (35:28) – The Science and Practice of Work-Life Balance (42:38) – Building A Values-Based Roadmap in Work and in Life KEYWORDS Positive Leadership, Gender Economics, Work-Life Balance, Working Mothers, Gender Roles, Invisible Labor, Personal Well-being, Self-Care, Flexible Work Schedules, Career Goals, Personal Growth, Parenting, Leisure Time, Structural Dynamics, Reflection Questions, Personal and Professional Growth, CEO Success

On this episode of the Do Good to Lead Well podcast, I sit down with Dr. Todd Kashdan, a top expert in well-being, curiosity and resilience to dive right into an engaging discussion about what makes a great conversationalist. We cover a wide range of topics during our time together, including three of his exceptional books and his Substack – Provoked. Dr. Kashdan’s insights will challenge your perceptions and assumptions and provide deeper and richer insights into how we approach our personal and professional lives. We start by exploring the science of Curiosity, which he outlined in an earlier book. He also sheds light on his previous book, the "Upside of your Dark Side," exploring how traditionally ‘negative’ emotions like anger can be powerful drivers of social change and effective leadership. This exploration extends to challenging the culture of toxic positivity and recognizing the indispensable role of negative emotions in personal and professional growth. Finally, we unpack the complex terrain of principled dissent. Through personal stories and real-world applications, the conversation highlights the importance of social courage and independent decision-making. Dr. Kashdan discusses how integrating dissenters with supportive allies can create a productive environment, both online and offline, and underscores the necessity of authenticity beyond performative gestures. This episode offers valuable insights into navigating leadership challenges with principle, providing a compelling roadmap for fostering positive environments where we effectively leverage the diversity of the human experience to achieve extraordinary things together. What You’ll Learn - The essence of great conversationalists - The importance of social sensitivity in fostering positive group dynamics - Harnessing diverse perspectives to drive creativity and innovation. - Exploring the "Upside of your Dark Side" and how traditionally negative emotions can fuel positive social change. - The role of principled dissent in societal and individual growth - The power of alignment between your Values X Actions Podcast Timestamps (00:00) - Curiosity as a Vital Skill in Leadership and in Life (13:59) - Navigating Diversity and Psychological Safety (20:36) - Exploring the Upside of Your Dark Side (38:50) - Challenging the Status Quo: Group Norms and Decision-Making (48:16) – The True Power of Principled Dissent KEYWORDS Positive Leadership, The Art of Meaningful Conversation, Curiosity, Psychological Safety, Cognitive Diversity, Navigating Group Dynamics, Fostering Creativity and Innovation, The Benefits of a Wandering Mind, Facing the Shadow Self, The Upside of Anger, Power Dynamics, Principled Dissent, Exhibiting Social Courage, Creating Allyship, The Perils of Performative Versus Principled Leadership, CEO Success

Scott Stirrett, the inspiring entrepreneur and author, graces us with his presence to unravel the wisdom behind his latest book, "The Uncertainty Advantage: Launching Your Career in an Era of Rapid Change." Scott candidly shares personal battles with anxiety, OCD, burnout, and imposter syndrome, revealing how vulnerability and storytelling can transform uncertainty into a powerful tool for growth. Through Scott's lens, we explore the idea that embracing the unknown can unlock untapped potential and drive both personal and professional success. We tackle the pressing issue of burnout, distinguishing it from typical stress and uncovering how mindfulness can be a key player in managing it. Scott and I dive into practical strategies that help identify burnout's root causes, often hidden in misalignment with personal values or toxic environments, and offer actionable advice on mitigating its effects. For those skeptical about mindfulness, we share simple practices to integrate reflection into daily life, helping build resilience and safeguard mental health amidst chaos. As the world of work evolves, the conversation shifts toward the future, where skills like collaboration and communication become indispensable. We discuss how embracing intelligent failures and risk-taking leads to success, highlighting the myth of the singular big risk and emphasizing the importance of a strong support network. Leaders will find valuable insights on fostering a culture that thrives in uncertainty, celebrating both achievements and failures, and making informed decisions with limited data. This episode is packed with enriching perspectives on navigating uncertainty with confidence and compassion. What You’ll Learn - How to embrace and leverage uncertainty for personal and professional growth - Unpacking mindfulness for skeptics - Strategies for conquering burnout and maintaining well-being - Insights into mastering intelligent risk-taking - The power and practice of self-compassion - Strategies for maximizing team clarity, alignment, and trust Podcast Timestamps (00:00) – A Personal Window into the Uncertainty Advantage (08:03) – The Role of Mindfulness in Managing Burnout (14:55) – The Power of Self-Compassion in for Navigating Uncertainty (18:45) – Dealing with Impostor Syndrome (27:02) – The Upside of Stress (35:24) – Failure as a Path to Success (41:58) – How to Build Resilient and Adaptable Teams| Connect with Scott Stirrett: Website: https://www.scottstirrett.com/ LinkedIn: https://www.linkedin.com/in/scottstirrett/ Buy the Book: https://www.scottstirrett.com/the-uncertainty-advantage Substack: https://scottstirrett.substack.com/archive KEYWORDS Positive Leadership, Group Dynamics, Team Success, Navigating Uncertainty, Managing Burnout, Practicing Mindfulness, Increasing Resilience, Stress Management, Dealing with Imposter Syndrome, The Power of Vulnerability, Emotional Regulation, Anti-Fragility, RULER, Intelligent Failures, Self-Compassion Support, Adaptability, CEO Success

Step into the fascinating world of group dynamics with our special guest, Colin Fisher, an associate professor at University College London and the creative mind behind the upcoming book, "The Collective Edge: Unlocking the Secret Power of Groups." Drawing from his rich experiences in research and consulting, Colin shares how groups can achieve greatness that far exceeds individual contributions. He highlights the importance of treating groups as unique entities, crucial for problem-solving and enhancing collaboration in daily and professional settings. Explore the secrets behind effective team composition as Colin guides us through the critical elements of social sensitivity, skill diversity, and intrinsic motivation. We underline the importance of forming teams with members who are socially aware and genuinely invested in their tasks. The discussion delves into empathy's role in team performance, offering actionable insights for leaders striving to build more cohesive and dynamic teams. We also tackle the complexities of remote and hybrid work environments and stress the importance of psychological safety, enabling team members to challenge norms without fear. From enhancing trust and communication to fostering adaptability, this conversation provides an evidence-informed roadmap for anyone seeking to unlock the full potential of their teams. What You’ll Learn - Effective team composition through social sensitivity, skill diversity, and intrinsic motivation - The role of empathy in team performance and strategies for building cohesive, dynamic teams - The power of curiosity and inquiry in welcoming diverse perspectives and enhancing team dynamics - Challenges and opportunities in remote and hybrid work environments, emphasizing psychological safety and adaptability - Strategies for maximizing team clarity, alignment, and trust Podcast Timestamps (00:00) - The Power of Group Dynamics (15:09) - Effective Team Composition Through Social Sensitivity (20:21) - Improving Team Dynamics Through Inquiry (31:11) – Leading Remote and Hybrid Teams (42:16) - Maximizing Team Clarity and Alignment (50:31) - Dynamic Team Charters and Coaching Insights KEYWORDS Positive Leadership, Group Dynamics, Team Success, Social Sensitivity, Intrinsic Motivation, Empathy, Remote Work, Psychological Safety, Building Trust, Improving Team Communication, Team Building, Establishing Clear Goals, Maximizing Alignment, Elevating Curiosity, Active Listening, Continuous Communication, CEO Success

Can small, meaningful interactions transform leadership and organizational success? Join us as we explore this fascinating question with Zach Mercurio, an authority in purposeful leadership and positive organizational psychology. Through Zach's compelling research, we uncover the concept of "mattering" in the workplace, a crucial element often overlooked amidst traditional rewards like pay raises and promotions. As employees grapple with feelings of invisibility, Zach introduces the idea of a "mattering deficit" and shares his insights on how leaders can create cultures where every team member feels valued and significant, elevating both well-being and performance. Our conversation with Zach also explores the profound impact of genuine care and connection in leadership. We address the distinction between caring about and caring for team members, emphasizing the importance of intentionality in leaders' actions. Unconscious signals can undermine employees' sense of mattering, and Zach provides practical strategies to ensure leaders' good intentions translate into meaningful daily practices. From understanding the role of "soft skills" to recognizing the subtle biases that can lead to complacency, we explore ways to build a supportive environment that fosters true belonging. Finally, we touch upon the critical role of noticing and affirming those we rely on at work. By moving beyond transactional interactions to transformational ones, leaders can create a more inclusive atmosphere. We share techniques like the green, yellow, red check-in to gauge emotional states and Carl Rogers' active listening principles, vital for building meaningful relationships. As we consider the intersection of AI and human connection, this episode promises a thought-provoking discussion on how recognizing and valuing each other can empower teams and, ultimately, transform organizations. What You’ll Learn - The critical nuances between caring about and caring for your team - Shifting from transactional to transformational interactions - The significance of emotional connections in communication and decision-making - The paradox of leadership: empowering teams by letting go - The vital role of soft skills and the intersection of AI and human connection Podcast Timestamps (00:03) – The Power of Mattering (in Leadership) (12:14) - The Importance of Caring for Others (18:36) – What It Truly Means to Notice Someone (27:03) –Small Gestures Can Build Deep Emotional Connections (38:03) – How to Create Psychological Safety (48:02) - Empowering Leadership Through Relinquishing Control (54:29) - Mattering in an AI World KEYWORDS Positive Leadership, The Power of Mattering, Maximizing Engagement, Enhancing Well-being, A Culture of Caring, Practicing Empathy, Soft Skills Drive Hard Results, Deep Emotional Connections, Effective Communication, Building Trust, The Perils of Command and Control, Increasing Human Connection, Relational Economy, Creativity, CEO Success

Trailblazing leader Angela Bonfanti, the first female president and CEO of CNIB, joins me for this week’s episode of the Do Good to Lead Well podcast. Angela shares inspiring details of her personal and professional journey, driven by a deeply rooted connection to her father's experiences with blindness. Angela's story is a testament to how personal experiences shape professional paths, leading her to champion inclusivity and systemic change. Her insights on leading with purpose and finding one's "why" highlight how tangible leadership can enact real-time differences in the world. Angela's transformative leadership at the CNIB has spawned initiatives like the "Come to Work" program, which demonstrates how aligning purpose with action not only challenges stereotypes, it fosters inclusivity and opportunities for everyone. Her story is a powerful reminder that purpose-driven initiatives lead to both meaningful societal outcomes and enhanced organizational profitability/performance. This episode doesn't shy away from discussing the hard truths of leadership, such as navigating tough conversations, embracing vulnerability, and overcoming imposter syndrome. Angela offers practical advice on crafting personal purpose statements, integrating purpose into daily work, and using purpose to combat self-doubt. Her candid reflections provide invaluable guidance for leaders aspiring to strengthen their leadership journey and leave a lasting impact. Creating Your Personal Purpose Statement Angela shared her personal purpose statement on the podcast. Here it is: “I lead to challenge limits- real or assumed- and to build systems that reflect the dignity, potential and power of every person. My purpose as a leader is to turn barriers into breakthroughs and to move organizations from intention to impact, and to ensure no one is left behind in the process of progress.” To assist you in crafting yours, here is some advice from Angela: Reflect on your answers to the following questions. 1. What impact do I want to make on the people, organization, or world around me? Why do I show up every day? 2. What principles do I refuse to compromise on- even under pressure? 3. If people talked about my leadership 20 years from now, what would I hope they’d say Then write your purpose statement: “My purpose as a leader is to…” Keep it to one or two sentences. It should be true, bold, and feel just a bit scary to say out loud. Here’s another powerful quote from Angela: “When we lead with purpose, we don’t just change outcomes, we change what’s possible!” Good luck and share your purpose statements in the comments! What You’ll Learn - Insights into purpose-driven leadership and how it can transform organizations - Strategies for overcoming challenges and turning them into opportunities - Social good and organizational excellence go hand in hand - How to be an effective advocate - Purpose as an antidote to impostor syndrome - How to craft your own personal purpose statement Podcast Timestamps (00:00) – Angela’s Path to Leading with Purpose (11:48) – Breaking Barriers: Doing Good Drives Organizational Success (21:20) – Actively Listen to Lead with Impact (31:53) – Embrace Challenges and Learn from Setbacks: The Pathway to Leadership Excellence (41:57) – The Power of Reflection for Purposeful Leadership (52:49) – Overcoming Imposter Syndrome KEYWORDS Positive Leadership, Leading with Purpose, Inclusive Leadership, Systemic Change, Advocacy, Transformative Journey, Driving Impact, Navigating Tough Conversations, Managing Polarized Environments, Constructive Dialogue, Resilience, Vulnerability, Pilot Projects, Intentionality, Humility, Overcoming Imposter Syndrome, Creating A Legacy, Personal Growth; Self-Awareness, CEO Success

Elizabeth Weingarten, a journalist and applied behavioral scientist, shares her journey through the labyrinth of life's uncertainties in our latest episode. As she faced personal challenges in her marriage and career, she found solace and guidance not in conventional advice, but in the words of Rainer Maria Rilke's "Letters to a Young Poet." Elizabeth's new book, "How to Fall in Love with Questions," is a testament to the power of thoughtful inquiry in an uncertain world. She unveils how embracing questions, rather than fearing them, can lead to personal growth and deeper connections. This episode also tackles the importance of resisting the constant pull of technology for quick answers and instead invites listeners to build resilience by living with uncertainty in everyday situations. By nurturing this practice, we discover how to manage life's bigger, more ambiguous questions with courage and self-awareness. Listeners will find inspiration in creating a "questions practice," an approach that fosters curiosity, conversation, community, and commitment. Learn to transform limiting questions into ones that open possibilities and guide you towards your true desires. With practical examples and strategies, Elizabeth illustrates how open-ended questions can enhance relationships and foster a collaborative spirit, especially within teams. This episode is a call to view uncertainty as an opportunity for growth, to embrace diverse perspectives, and to transform questioning into a powerful tool for personal and professional development. What You’ll Learn - The transformative power of embracing questions during uncertain times - How thoughtful inquiry can ignite personal growth - Strategies for building resilience through the art of questioning - Ways to forge deeper connections in personal relationships using questions - Techniques to enhance professional interactions by embracing curiosity - The empowering and inspiring effects of incorporating questions into daily life Podcast Timestamps (00:00) - Falling in Love With Questions – A Personal Journey (12:33) – Questions As Acts of Courage (20:22) – What Is A Questions Practice? (34:09) – The Power of Open-Ended Questions (43:25) – Creating A Team Culture That Embraces Questions (51:24) – Questions to Keep and Questions to Let Go KEYWORDS Positive Leadership, Navigating Uncertainty, The Power of Questions, Personal Growth, Leading with Courage, Vulnerability as Strength, Managing Technology, Enhancing Resilience, Deepening Relationships, Open-ended Questions, Positive Team Dynamics, The Benefits of Rituals, The Secrets to Collaboration, Raising Self-awareness, CEO Success

Jason Tham, co-founder and Chief Innovation Officer of Nulogy, joins the Do Good to Lead Well podcast to share his insights into effective leadership in a rapidly evolving world. Authenticity, relatability, and a compelling purpose are not just buzzwords for Jason—they're the foundation of a resilient leadership style that thrives on change. As we navigate complexities in fields like supply chain management, Jason emphasizes the critical role of adaptability and agility. His personal TEDx talk and numerous accolades craft a leadership narrative where values lead the way. Moving beyond traditional business frameworks, we explore the transformative power of core values in building purpose-driven organizations. Jason reveals the importance of prioritizing people and relationships over products, a strategy that has guided Nulogy to sustainable success. By focusing on co-creation and community, we discuss how maintaining alignment with an organization's North Star fosters growth and adaptability. With a culture rooted deeply in positive leadership, continuous improvement, and shared success, there's a refreshing take on how regular reflection and dialogue integrate new members into this thriving ecosystem. Resilience and mentorship take center stage as we uncover the intricate balance between persistence and knowing when to pivot. Jason shares personal stories that illuminate the journey through adversity and the empowering role of a supportive network. We weave in narratives of psychological safety, addressing loneliness at the top, and the insidious nature of imposter syndrome. He even shares a powerful leadership lesson he learned from his daughter. Listen in as Jason makes the compelling case that strong leadership is inextricably linked to authenticity, purpose, and the courage to embrace challenges while fostering an inclusive environment. What You’ll Learn - The transformative power of core values in building purpose-driven organizations. - How adaptability and agility are essential to navigate complex times. - The balance between persistence and knowing when to pivot. - The role of mentorship and a supportive network in fostering resilience. - Addressing challenges like imposter syndrome and fostering psychological safety within teams. Podcast Timestamps (00:02) – What are the Key Leadership Qualities in a Changing World? (14:09) - Strategic Alignment Through Core Values (26:21) - Building Resilience Through Mentorship (40:34) – Personal Journey of Resilience and Community (46:36) - Leadership and Empowerment KEYWORDS Positive Leadership, Innovation, Authenticity, Adaptability, Agility, Diversity, Equity, Inclusion, Purpose, Resilience, Mentorship, Psychological Safety, Growth Mindset, Core Values, Continuous Learning, Overcoming Adversity, Maximizing Engagement, Energy Management, Learning Conversations, Values-Based Leadership, CEO Success

What if the most honest conversations people are having… aren’t with each other, but with artificial intelligence? In this eye-opening episode, Craig dives into recent Harvard Business Review research revealing the top 10 use cases for AI—and the findings are both fascinating and deeply human. The #1 reason people are turning to AI? Therapy. Not spreadsheets. Not task management. Therapy. Closely followed by “organizing my life” and “finding purpose.” This shift points to something powerful: people are craving spaces where they can be open, reflective, and vulnerable—without fear of judgment. And AI, for all its limitations, offers exactly that. So what does this mean for leadership? For workplace culture? And most importantly, for trust? Craig unpacks the message behind this trend and offers a provocative challenge for leaders: If your people feel safer confiding in a machine than in you, what needs to change? You’ll walk away with practical insights on: Why psychological safety is becoming a leadership imperativeHow to “listen like AI” to build deeper trust and connectionWhat empathy looks like in action—without overstepping or over fixingA powerful weekly challenge to shift from reactive to reflective leadership This episode is a wake-up call—and a call to action. In a world turning to AI for human connection, leaders who show up with empathy and presence have never been more important.

This week on the Do Good to Lead Well podcast I am joined by Martin Dubin, a seasoned clinical psychologist and business coach. We discuss his recently released book, "Blindspotting: How to See What's Holding You Back as a Leader." Martin's rich experience with 360-degree feedback highlights how a leader's strengths can sometimes inadvertently become weaknesses and why a heightened self-awareness is key in maintaining a balanced approach. We also tackle the complex web of unconscious biases and leadership blind spots, identifying six specific types that can impact our effectiveness. This engaging discussion anchors itself in a psychological model focused on the core motives driving behavior, with special attention to the needs for power, affiliation, and achievement. Martin touches on identity blind spots, where a disconnect between one's role and self-perception can create challenges, especially during transitions from individual contributor roles to managerial positions. He emphasizes the necessity of adapting one's identity to align with evolving roles and responsibilities. Finally, we tackle the emotional aspects of leadership, addressing the significance of emotional awareness for leadership success. A key skill is learning how to accurately identify and label a wide range of emotions. Martin and I also discuss the SBI (Situation, Behavior, Impact) framework, a powerful approach for promoting a culture of feedback and personal growth. The episode wraps up with an important discussion on the importance of authenticity and storytelling in leadership, providing valuable reflections and insights for leaders seeking to foster connections and drive positive change. What You’ll Learn - The delicate balance of strengths and weaknesses - Unconscious biases and six types of leadership blind spots - Identity transitions and redefining roles - Raising our emotional awareness and regulation - The interplay between imposter syndrome and authenticity - The power of the SBI framework Podcast Timestamps (00:00) – A Deep Exploration of Leadership Blind Spots (10:36) – The Six Types of Leadership Blind Spots (22:04) - Recognizing and Regulating Emotions in Leadership (29:00) - Navigating Imposter Syndrome and Authenticity (35:18) – The Importance of Identity Alignment (45:22) – Entrepreneurial Blind Spots KEYWORDS Positive Leadership, Blind Spots, Self-Awareness, Leveraging Strengths, Managing Weaknesses, Unconscious Bias, Emotional Intelligence, Identity, Imposter Syndrome, Authenticity, Emotional Awareness, Culture of Feedback, Instilling Trust, Entrepreneurship, The Power of Storytelling, CEO Success

Join us for a compelling conversation with Geoff Woods, the visionary founder of AI Leadership and the bestselling author of The Ai-Driven Leader, as we discuss how to unleash the power of artificial intelligence in your leadership and your life. This episode promises to transform your understanding of AI, not as a magic bullet but as a thought partner that enhances your strategic thinking and decision-making. Geoff shares invaluable insights from his tenure at Jindal Steel and Power, emphasizing the pivotal role leaders play in driving AI's potential for real enterprise value. Learn how to embrace AI strategically to develop skills and achieve long-term goals, shattering the myth that technology alone can solve your business challenges. Leaders face the dual challenge of empowering growth-oriented team members while supporting those wary of AI's impact. Throughout the episode, we delve into practical strategies for fostering a growth mindset, using AI tools to unlock potential and drive innovation. Discover the CRIT prompt framework—Context, Role, Interview, Task—as a tool to turn AI into a strategic advisor. We also explore ethical leadership in the AI era and navigate the delicate balance between technology and humanity. Geoff and I delve into the importance of empathy, self-awareness, and maintaining data privacy amidst AI advancements. This episode offers a roadmap for leaders eager to redefine their organization's success through AI while keeping humans at the forefront of technological progress. What You’ll Learn - Discover innovative ways to integrate AI for enhanced decision-making. - Overcome apprehensions about AI and harness its full potential. - Champion ethical AI practices that align with human-centric values. - Transform AI into a dynamic partner for accelerating growth. - Ignite groundbreaking innovations through strategic AI collaboration. - Equip yourself with futuristic leadership skills in the age of AI. Podcast Timestamps (00:00) - The Ai-Driven Leader (09:06) - Empowering Growth and Overcoming Fear (17:30) - Strategic Planning Acceleration with AI (26:43) - Shaping the Future Workforce With AI (40:18) - Navigating Ethical Leadership in the AI Landscape (49:19) – Considerations for AI Usage, Data Privacy, etc. KEYWORDS Positive Leadership, AI, AI Leadership, Strategic Growth, Decision-making and artificial intelligence, Human-centric, Growth Mindset, Innovation, CRIT prompt, Increasing Collaboration, AI as Competitive Advantage, Virtual Personas, Adaptability, Ethical Considerations with AI, Data Privacy, ChatGPT, Resistance to AI, AI Transformation, CEO Success

Welcome to another enriching edition of the Do Good to Lead Well podcast series, where we explore the power of meaningful work and its profound impact on personal and professional growth. In this episode, I am thrilled to be joined by Wes Adams and Tamara Miles, the authors of "Meaningful Work". A serendipitous encounter evolved into extensive research and collaboration, gaining endorsements from global thought leaders like Adam Grant. Listen in as we challenge the common misconceptions about meaningful work, often assumed to be exclusive to certain professions. Wes and Tamara eloquently argue that meaningful work can be found in any role when it aligns with three core pillars: community, contribution, and challenge. Through compelling examples of janitors and hairstylists who find deep meaning in their daily tasks, we emphasize the role of leadership in shaping perceptions of meaningful work. Our conversation also addresses the hurdles leaders face with employees primarily motivated by financial incentives and how fostering a sense of community and purpose can enhance their work experience. Finally, we explore strategies for building meaningful work cultures within organizations. Wes and Tamara share valuable insights into the importance of aligning organizational values, particularly in remote work environments, and the significance of measuring progress towards creating meaningful work. We discuss how role modeling, clear communication, and understanding employees' unique narratives can foster a thriving work environment. Don't miss this enlightening episode where we uncover the science and practice of meaningful work. What You’ll Learn - How to align any job with the pillars of community, contribution, and challenge to find fulfillment. - Insights into the transformative power of leadership in creating meaningful work. - Meaningful work in a remote world. - The importance of community in achieving meaningful work. Podcast Timestamps (00:00) – What is Meaningful Work? (07:27) – Common Misconceptions About Meaningful Work (13:49) – The 3 Pillars of Meaningful Work (20:44) - Creating A Culture for Meaningful Work (31:13) - Measuring Progress Towards Meaningful Work (40:12) – Meaningful Work as a Foundational Building Block for Scaling Organizations (51:20) - Meaningful Work and Employee Engagement KEYWORDS Positive Leadership, Meaningful Work, Professional Growth, Maximizing Fulfillment, Positive Psychology, Organizational Structures, Peak Performance, Fostering Innovation, Increasing Resilience, Creating Community, Values-Based Leadership, Managing Remote Work, Organizational Culture, Authenticity, Role Modeling, Employee Engagement, CEO Success

How can cultural intelligence reshape the way leaders connect with diverse teams and foster inclusivity? This week I am joined by David Livermore, the renowned global thought leader and author of “Leading with Cultural Intelligence, the bestselling book on the topic. As we navigate the nuances of cultural intelligence, we explore its application across various cultural contexts and the importance of the four core capabilities: drive, knowledge, strategy, and action. Learn how traditional leadership traits may shift when viewed through different cultural lenses, and how biases can affect self-assessment of cultural competence. We also delve into the generational dynamics within teams, emphasizing the delicate balance between authenticity and adaptability, to ensure everyone can thrive without sacrificing their identity. Our episode takes a deep dive into the intricacies of cultural integration, particularly in global operations and mergers. David shares strategies for addressing politically sensitive topics and fostering open conversations that respect diverse perspectives. We navigate the challenges of remote work environments, where cultural differences are often magnified, and discuss how curiosity and openness are crucial for effective leadership. This episode reinforces the role of leaders in facilitating respectful and productive discussions, aligning with the mission of the Do Good to Lead Well podcast, to enhance understanding and growth through meaningful dialogue. What You’ll Learn - The inspiration behind David's best-selling book, "Leading with Cultural Intelligence." - The four key components of Cultural Intelligence: motivation, knowledge, strategy, and action. - The impact of generational dynamics and authenticity in team settings. - Strategies for navigating cultural integration in global operations and mergers. - The crucial role of curiosity and openness in developing Cultural Intelligence. Podcast Timestamps (00:00) – What is Cultural Intelligence? (10:59) - Assessing Cultural Intelligence and Team Dynamics (20:58) – Navigating the Interplay Between Diversity and Authenticity (35:59) - Navigating Cultural Integration in Global Operations (45:27) – Curiosity: The Foundational Upon Which to Build Cultural Intelligence KEYWORDS Positive Leadership, Cultural Intelligence, Diversity, Inclusion, Leading Global Teams, Authenticity, Generational Dynamics, Cultural Integration, Managing Remote Work, Curiosity, Openness, Respectful Conversations, Inclusive Leadership, Cultural Differences, Organizational Culture, Inclusive Environments, Managing Biases, Driving Positive Organizational Change, Leveraging Data, Unintended Consequences, Data-Driven Decisions, CEO Success

Despite its popularity and promise, unfortunately, there are numerous misconceptions about the definition and practice of psychological safety. Inspired by Amy Edmondson's recent article in Harvard Business Review, I dive into the real meaning of psychological safety—it's about cultivating a space where open debates and the free exchange of ideas thrive, not an environment in which conflict or critical feedback is avoided. Discover how focusing on challenging concepts, not individuals, can foster innovation, engagement, and inclusivity within your team. I unpack why conflict and vigorous debate are not only natural but essential components of a psychologically safe environment. But who is responsible for this shared sense of safety? It's not just the leader's job. Drawing from my experiences as an executive coach, I emphasize the importance of bi-directional relationships within teams. Everyone plays a part in creating a safe space. Learn how implementing concrete behaviors and KPIs, while seeking external feedback, can help assess and improve psychological safety. Reflect on your own role and contributions to developing such an environment, not only in your professional sphere but in your personal life as well. What You’ll Learn - Debunking common myths about psychological safety. - How to dynamically measure psychological safety within teams. - The impact of psychological safety on innovation and inclusivity. - The importance of shared responsibility in fostering psychological safety. Podcast Timestamps (00:00) – Misconceptions About Psychological Safety (20:13) – Psychological Safety is a Two-Way Street KEYWORDS Positive Leadership, Psychological Safety, Constructive Conflict, High-Performing Teams, Open Debates, Free Exchange of Ideas, Combatting Misconceptions, Amy Edmondson, Navigating Conflict, Radical Candor, Collective Excellence, CEO Success

Dianna Fioravanti, the trailblazing president of Kuehne + Nagel Canada, joins us to unveil her transformative "REAL" leadership model—Resiliency, Empathy, Authenticity, and Legacy. As the first female President in her organization, Dianna shares her journey of breaking barriers, achieving gender parity on her executive team, and leveraging self-leadership in a post-COVID world. Get ready to be inspired as she details her strategies for flipping the switch from a fixed mindset to a proactive, growth-oriented approach, all while emphasizing the power of self-awareness and authenticity in effective leadership. During our conversation, Dianna opens up about the importance of resilience and leading with authenticity, especially during challenging times. She shares personal anecdotes about overcoming imposter syndrome and highlights the necessity of creating a safe environment where team members are encouraged to fail forward and learn quickly. Discover how Dianna's empowering perspective on embracing one's uniqueness and building a supportive, innovative culture has not only driven organizational success but also empowered other women to pursue leadership roles. Explore the critical role of emotional intelligence and personal connection as Dianna recounts her experiences fostering a positive team culture through trust-building and storytelling. Her insights into embedding diversity, equity, and inclusion within organizational values offer a blueprint for transformational change. Plus, she delves into the future of leadership with AI, sharing how embracing change with optimism can unlock new potentials for growth and efficiency. Join us for an enlightening episode packed with practical advice and leadership wisdom that will leave you ready to lead with heart and hustle. What You’ll Learn - Strategies for flipping the switch from a fixed mindset to a growth-oriented approach. - Overcoming imposter syndrome. - Creating a safe environment for team members to "fail forward" and learn quickly. - Building a culture of trust, innovation, and emotional intelligence. - Why the best executives lead with empathy - Embracing AI and change for the future of leadership. Podcast Timestamps (00:00) – Keeping it R.E.A.L. – A Blueprint for Leadership Excellence (06:52) - Staying Resilient and Authentic as Leaders (17:40) - Building a Positive and Empowering Culture (30:22) - Fostering Connection (34:02) - Leading with Empathy (46:39) – The Power of Stories (51:20) - Navigating A.I. Transformation for Future Leadership KEYWORDS Positive Leadership, Resilience, Empathy, Authenticity, Legacy, Gender Parity, Self-Leadership, Growth Mindset, Self-awareness, Psychological Safety, Fail Forward, Fostering Innovation, Emotional Intelligence, Creating Personal Connection, Building Trust, The Power of Storytelling, Diversity, Equity, Inclusion, Artificial Intelligence, Optimism, Navigating Change, Positivity, Gratitude, CEO Success

Have you ever been caught in a conversation where you felt unheard or misunderstood? On this episode of the Do Good to Lead Well podcast, I'm exploring the transformative power of effective listening. With insights from Stephen Covey's timeless principle of seeking first to understand, and a revealing study from Zenger Folkman in Harvard Business Review, I uncover the real markers of great listening. It's not just about nodding silently; it's about engaging mindfully, channeling curiosity through thoughtful questions. These skills help us navigate today’s polarized landscape and build bridges where there were none. Active listening is more than a skill; it's an art that can mend divides and strengthen connections. Drawing from my own experiences, I share how misplaced advice during an enthusiastic travel story highlighted the pitfalls of assuming rather than understanding. Empathy and emotional intelligence are key, especially in a tech-driven world where face-to-face interactions are rare. By being present, asking the right questions, and truly listening, we can foster more meaningful relationships and learn from disagreements. Tune in to this episode and discover how great listening can lead to a brighter, more connected future. What You’ll Learn - Why listening is a crucial skill in our personal and professional lives. - Common misconceptions about effective listening. - Is being silent sufficient to demonstrate great listening? - It’s all about timing when it comes to giving advice. Podcast Timestamps (00:00) – Why Listening is a (Leadership) Superpower (02:52) – Key Behaviors of Great Listening (15:47) – A Personal Example (19:11) – A Final Thought KEYWORDS Positive Leadership, Active Listening, Communication Skills, Empathy, Emotional Intelligence, Effective Communication, Seek First to Understand, Asking Questions, Building Relationships, The Power of Curiosity, Navigating Disagreements, Unsolicited Advice, Polarized World, Open Dialogue, CEO Success

Join me for an engaging conversation with Siri Chilazi, a senior researcher at the Women in Public Policy Program at Harvard Kennedy School, as we explore the crucial topic of fairness in the workplace. Together, we discuss the thoughtful process behind the title of her bestselling book, Make Work Fair, which emphasizes actionable steps to align workplace dynamics with fairness. Siri's expertise as a behavioral scientist provides valuable insights into how organizations can align their practices with their values and aspirations, ensuring inclusivity and equality. Having had the privilege to meet Siri in person at a CEO Mastermind event I recently hosted at Harvard University, I can attest to the powerful impact of her insights on an audience. We unravel the complexities of meritocracy and fairness, diving into real-world examples where biases permeate hiring practices. Through audit studies, we uncover the disturbing reality that meritocracy often remains an ideal rather than a lived reality. Our conversation challenges these discrepancies, emphasizing the importance of clear dialogue and thoughtful intervention. We explore how small, behaviorally designed interventions, like a short video in a global firm, can significantly improve female and international representation, showcasing the power of targeted efforts in creating equitable opportunities. This episode also touches on the strategic use of data to evaluate and address biases in hiring, urging a culture of curiosity and continuous improvement. We emphasize the collective responsibility for Diversity, Equity, and Inclusion (DEI) and the need to recalibrate efforts to avoid unintended consequences. Discover how by harnessing diverse talents and perspectives, we can build inclusive workplace cultures where everyone feels they belong and can thrive. What You’ll Learn - The myths of meritocracy and the real biases affecting hiring practices. - Innovative, behaviourally-designed interventions for fostering inclusivity. - How grassroots initiatives can drive system-level change. - The critical role of data in evaluating biases and the importance of continuous improvement. - The need to recalibrate DEI efforts to avoid unintended consequences Podcast Timestamps (00:00) - Make Work Fair: More Than A Title (15:27) - Fairness in Workplace Practices (30:06) - Meritocracy and Fairness in Organizations (38:45) - Igniting Change Through Bottom-Up Approaches (46:07) - Building Inclusive Workplace Cultures With Data KEYWORDS Positive Leadership, Focus on Fairness, Make Work Fair, Inclusive Environments, Meritocracy, Overcoming Biases, Improving Hiring Practices, Audit Studies, Diversity, Equity, Inclusion, Grassroots Initiatives, Driving Positive Organizational Change, Leveraging Data, Unintended Consequences, Data-Driven Decisions, CEO Success

Can you be likeable and a badass at the same time? Bestselling author and award-winning professor Alison Fragale answers this question with a resounding “Yes!” Join us in this engaging conversation as we uncover the scientific secrets of blending respect with approachability. Alison shares insights from her groundbreaking book, "Likeable Badass," where she combines her expertise in management consulting and organizational psychology to help individuals—especially women—master the art of influence and negotiation. Discover how you can leverage the science of status to enhance career success and life satisfaction. Get ready to explore the delicate dance between generosity and strategic career advancement. Learn to strategically navigate tasks and relationships, ensuring you build a supportive professional network well ahead of promotion time. Alison also delves into the fine line between being approachable and authoritative, offering tips on how first impressions can shape perceptions of status and how to avoid common pitfalls. Finally, we address the impact of imposter syndrome and gender biases, with powerful strategies for overcoming self-doubt and enhancing communication. Alison emphasizes authentic self-presentation and the role of mentors and allies in achieving leadership success. Whether you're just starting your career or aiming for the next level, our conversation offers actionable insights on building a genuine, influential professional identity without burning bridges or becoming a doormat. This episode is a must listen. What You’ll Learn - Navigating career paths with confidence and charisma - Strategies for balancing generosity with strategic relationships - Overcoming gender biases and mastering influence in the workplace - Practical advice for tackling imposter syndrome and promoting authentic communication Podcast Timestamps (00:00) – What is a Likable Badass? (09:21) - Balancing Generosity and Strategic Relationships (14:38) - Navigating Status and Gender Bias (23:43) - Mastering the Art and Science of Communication (34:20) - Overcoming Imposter Syndrome (46:45) – The What and Why Power of “Other Promoters” KEYWORDS Positive Leadership, Likable Badass, Career Success, Personal Relationships, Managing Biases, Elevating Influence, Strategic Generosity, Fostering Meaningful Relationships, Beware Non-Promotable Work, Increasing Authority, The Power of First Impressions, Reciprocity Principle, Embracing Authenticity, Overcoming Imposter Syndrome, Navigating Self-Doubt, Personal Growth, Building Allies, CEO Success

What if the key to future success lies in your ability to harness past challenges? This solo episode of the Do Good to Lead Well podcast dives into the essence of resilience and leadership through the transformative power of reflection. I introduce a game-changing three-step reflection exercise designed to reveal your inherent strengths and available resources. By asking yourself strategic questions about past challenges, you can build a personal resilience toolkit. This episode encourages listeners to see reflection as morethan just a personal growth tool; it's a pathway to leading resilient teams in our complex, ever-changing world. We further explore how adopting a resource-based approach can bolster not only your confidence but also that of your entire team. In particular, I share how the three-step process can also be applied as a coaching tool, to support your team members and/or the people you care about as they navigate their own challenges. The future is less daunting when tackled together, and this episode lays the groundwork for facing it with courage and collaboration. What You’ll Learn - A game-changing three-step reflection exercise. - How to harness both personal and team strengths. - Techniques to transform challenges into incredible growthopportunities. - Strategies for shared learning and resilience-building to keep you inspired and motivated! PodcastTimestamps (00:00) – An Introduction to Resilience (05:02) – Leveraging Strengths for Resilience (12:26) – Building Resilience in Others Through Coaching Conversations KEYWORDS Positive Leadership, Resilience, VUCA, Overcoming Challenges, Leveraging Strengths, Identifying Resources, The Power of Reflection, Building Resilient Teams, Managing Stress, Increasing Our Confidence, Collaboration, Self-Discovery, Personal Growth, Resilient Mindset, Resilient Leadership, Reflective Practice, Identifying our Strengths,CEO Success

Paula Davis, a bestselling author and workplace stress expert, unveils the secrets to thriving in high-pressure environments. Her journey from the courtroom to applied positive psychology brings unique insights into fostering resilience and well-being at work. Paula's latest book, "Lead Well: Five Mindsets to Engage, Retain and Inspire Your Team," serves as a toolkit for leaders striving to combat stress and disengagement. We explore the delicate balance between workplace wellness and overall well-being, dissecting how leadership and team dynamics hold sway over employees' happiness, stress levels, and purpose. It's not just about offering yoga classes or healthy lunches; it's about cultivating an environment where growth and resilience can flourish.By challenging teams with opportunities for mastery, leaders can ignite a spark of ongoing learning and professional development. Paula shares practical strategies for fostering this growth, encouraging leaders to align personal and professional aspirations with team goals. Building intentional relationships takes the spotlight as we discuss methods to cultivate a sense of community within teams. From "Seinfeld meetings"—those unstructured, agenda-free gatherings—to shared meals that bring teams closer together, we emphasize the importance of trust and rapport. This episode is filled with actionable insights for leaders to inspire their teams and create a thriving workplace culture. What You’ll Learn - Discover the innovative concept of "sticky recognition" andhow it can transform team motivation. - Understand the delicate balance between workplace wellness and overall well-being. - Learn how leaders can challenge teams for growth and resilience through focusing on mastery. - Explore methods to build intentional relationships and cultivate a sense of community within teams. - The importance of mental agility in today's AI-driven world. Podcast Timestamps (00:00) – An Introduction to the 5 Mindsets (08:31) – The Science and Practice of Employee Recognition (17:18) – Wellness Versus Well-Being? Where Organizations Can Miss the Mark (25:10) – Leadership Lessons from Seinfeld (28:58) – The ABCs of a Culture of Flourishing (33:08) – The Importance of Leadership Buy-In (48:26) – Managing Stress and Enhancing Mental Agility KEYWORDS Positive Leadership, Workplace Stress, Resilience, Well-being, Team Dynamics, Burnout, Positive Psychology, Employee Recognition, Increasing Motivation, Team Engagement, Organizational Culture, EstablishingCommunity, Mental Agility, Human-Centered Skills, CEO Success

Jeff Wetzler, co-CEO of Transcend and former Chief Learning Officer at Teach for America, joins us to share his journey in unlocking human potential through the power of inquiry. With a rich background in transforming educational landscapes, Jeff discusses his book "Ask: Tap into the Hidden Wisdom of the People Around You." Our conversation explores how leaders can use powerful questioningtechniques to uncover hidden insights within themselves and within their teams, fostering a collaborative and innovative environment that drives decision-making and shared understanding. Curiosity takes center stage as we unpack the concept of evidence-based leadership, where science meets real-world application. Jeff and I shine a light on the unspoken thoughts and challenges encountered in professional settings and the valuable insights that can be gained when these thoughts are communicated clearly and openly. We emphasizethe significance of creating a learning environment where honest feedback is encouraged, allowing mutual learning and problem-solving to flourish. Drawing from expert insights, including those of Amy Edmondson, we discuss strategies for crafting questions that genuinely seek to uncover deeper understanding. The transformative power of open-ended questions is a recurring theme throughout our discussion, offering listeners a tool to foster authentic dialogue and inclusivity. By contrasting open-ended questions with leading ones, we illustrate how genuine exploration can lead to higher-quality and more creative solutions. We highlight techniques for rekindling innate curiosity and fostering a more inquisitive mindset, encouraging a dynamic and innovative organizational culture. Whether you're a leader looking to enhance team dynamics or simply curious about the benefits of inquiry over advocacy, this episode offers a wealth of insights into harnessing the power of questions. What You’ll Learn - How to utilize the power of inquiry to enhance leadership effectiveness. - Techniques for unlocking a team's full potential through curiosity. - The impact of masterful questioning on innovation within a team. - Ways in which open-ended exploration fosters inclusivity. Podcast Timestamps (00:00) - Unlocking Human Potential Through Questions (09:51) – How to Use Questions to Enhance Communication (19:42) – Curiosity: A Crucial Skill for Life and Leadership (33:24) - The Power of Open-Ended Questions KEYWORDS Positive Leadership, Unlocking Human Potential, The Power of Inquiry, Evidence-Based Leadership, Curiosity, The Art of Asking Questions, Open-Ended Questions, Organizational Behaviour, Creating A Learning Environment, Improved Decision-Making, Effective Communication, Leading with Vulnerability, Inquisitive Mindset, Questioning Techniques, Authentic Dialogue, Innovative Solutions, CEO Success

In my latest solo episode for the Do Good to Lead Well podcast, and inspired by my own vacation, I explore the transformative power of taking time off. Evidence tells us that vacations provide us with numerous benefits, including igniting our creativity, enhancing your job performance, and even lowering the risk of heart problems. We'll also discuss why so many of us, despite knowing these benefits, let our vacation days go unused, contributing to stress and burnout. We’ll tackle the mental barriers that hold us back from enjoying well-deserved breaks and challenge the myths around ambition and indispensability. Reflect on your own beliefs about taking time off and learn practical strategies to overcome these hurdles. From effective delegation to embracing the natural fear of disconnecting, I’ll offer actionable advice on maximizing your vacation. By fullyembracing your time away, you can return to work not only recharged but with a fresh perspective to excel. Prioritize your well-being and professional growth by making vacations an integral part of your life strategy. What You’ll Learn - How taking small breaks can supercharge creativity. - Rest provides rocket fuel for your job performance. - Secrets to overcoming mental barriers related to taking vacation. - Strategies to unlock the full benefits of a vacation. - The importance of prioritizing rest for personal and professional growth. Podcast Timestamps (00:00) – The Science Behind the Importance of Taking Vacations (07:42) – Not All Vacations Are Created Equal – How to Maximize the Benefits of Your Vacation KEYWORDS Vacation, Rejuvenating, Managing the Fear of Disconnecting, Enhancing Well-being, Avoiding Burnout, Mental Blocks, Self-limiting Beliefs, Effective Delegation, The Power of disconnecting, Take Your Holidays, CEO Success

On this week’s episode of Do Good to Lead Well, I speak with Jay-Ann Gilfoy, CEO of Meridian Credit Union, to discuss the critical qualities of effective leadership in today's ever-changing world. Listen in as Jay-Ann shares her insights on the importance of agility, transparency, and curiosity. She emphasizes the role of empathy as a foundation for understanding diverse perspectives and making informed decisions. Jay-Ann also explores how fostering an abundance mindset within organizations can create opportunities and drive growth, offering valuable strategies for building positive cultures. Our conversation continues with an exploration of fostering trust within organizations. The discussion highlights the significance of transparency, active listening, and creating spaces for honest feedback, especially during challenging times. Discover how these practices led Meridian Credit Union to be recognized by Forbes as one of Canada’s Best Employers. We also explore the role of self-care in leadership and how to maintain resilience in the face of life's challenges. Discover the importance of focusing on controllable aspects, maintaining a healthy lifestyle, and employing strategies like the "24-hour rule" to manage emotional reactions. Jay-Ann shares her insights on the integration of AI in leadership, encouraging curiosity and proactive engagement with new technologies to enhance productivity and decision-making.Tune in for another inspiring and insightful episode from anaward-winning CEO. What You’ll Learn - How to build trust within organizations. - Strategies for fostering resilience. - The power of abundance thinking. - Approaches to creating an inclusive organizational culture. - The importance of leadership qualities like empathy and agility. - The role of transparency in effective leadership. - Strategies for integrating AI and technology in the workplace to maximize innovation and growth. Podcast Timestamps (00:00) – The Key Qualities of Effective Leaders (10:28) - Fostering Trust in Organizations (23:14) – The Power of Self-Care (27:30) - Creating a Culture of Belonging (33:00) - Building Resilient Organizations (47:56) - Embracing A.I. in Leadership KEYWORDS Positive Leadership, Agility, Abundance Thinking, The Power of Transparency, Empathy, Fostering Trust, Creating Belonging, Organizational Culture, Credit Unions, Positive Culture, Active Listening, Self-Care, Resilience, A.I. Leadership, Employee Resource Groups, OrganizationalLearning, Adapting to Technology, Future of Work, CEO Success

Dr. John Hillen, a distinguished CEO of a publicly traded company and former US Assistant Secretary of State, shares his insights on strategic leadership that you won't want to miss. With his latest book, "The Strategy Dialogues," Dr. Hillen demystifies the art of strategy through engaging conversations, making it approachable for everyone. As we unpack the attributes that differentiate a visionary leader from the rest, Dr. Hillen sheds light on how strategic thinkers see opportunities in challenges and prioritize long-term goals over immediate tasks. We highlight the crucial balance between strategic thinking and planning, providing actionable recommendations for senior executives to weave a strategic mindset into their daily practices, and avoid the common trap of letting meeting schedules drive decision-making. We also examine how organizations can leverage strategic thinking to gain a competitive edge in rapidly changing landscapes. By aligning with emerging trends and staying true to their strengths, businesses can not only survive but thrive amidst digital transformation. Empathy, communication, and understanding AI's role are presented aspivotal elements in leading change effectively. Most importantly, we emphasize that strategic thinking is not an exclusive privilege of big corporations; it's a vital tool for organizations of all sizes aiming to succeed in today's dynamic world. What You’ll Learn - Attributes of visionary leaders and how they transform challenges into opportunities. - Balancing strategic thinking with effective project management for organizational growth. - Leveraging empathy, communication, and AI in leading change. - Practical strategies for aligning with emerging trends and gaining a competitive edge. Podcast Timestamps (00:00) – What Does Strategy Actually Mean? (13:21) – The Qualities and Practices of Strategic Leaders (24:15) – The Balance Between Strategy and Execution (41:22) – Using Strategy for Competitive Advantage and Differentiation (52:20) – Strategy in the Digital Era KEYWORDS Positive Leadership, Strategic Leadership, Strategy, Visionary Leader, Strategic Thinker, Strategic Planning, Digital Transformation, Empathy, A.I., Competitive Advantage, Leading with Innovation, Mergers and Acquisitions, Effective Change Management, Adapting to Technology, CEO Success

On this episode of Do Good to Lead Well, I speak with Jim Estill, the innovative CEO of Danby Appliances, who started his entrepreneurial journey from the trunk of his car, driven by a personal need and a passion for technology. Jim’s story is not just about building a business; it's about the transformative power of pursuing what truly excites you. We unravel Jim's insights into leadership, where authenticity and growth are paramount, and explore how his commitmentto philanthropy—like sponsoring Syrian refugee families—reflects a deep-seated family ethos of giving back to the community. Authenticity and connection emerge as central themes as we navigate the art of leadership in challenging times. Jim shares how gratitude can galvanize a team, enhancing happiness and performance by aligning roles with individual skills and passions. This episode also underlines the importance of personal development, encouraging listeners to learn from those whose success we wish to emulate.Rather than feeling frustrated by where we are, use these role models for motivational fuel towards a positive future. Exploring leadership in the modern era, we highlight the delicate balance between empathy and tough business decisions. Core values emerge as guiding principles for organizational identity, shaping hiring and firing decisions in a manner that is both genuine and actionable. As we discuss the evolving role of technology and AI in business, humility and open-mindedness become the cornerstones of effectiveleadership. Join us as we close with revisiting the transformative power of gratitude, leaving you inspired to nurture relationships and embrace the positivity around you. What You’ll Learn - How Jim Estill transitioned from selling computers out of a car trunk to leading a major company. - Key insights into effective entrepreneurial leadership. - The transformative power and importance of gratitude in business and leadership. - Strategies for fostering a culture of empathy and authenticity. - The significance of maintaining unwavering core values in business. - Techniques for navigating the fast-paced world of modern business successfully. Podcast Timestamps (00:00) – The Power of Doing Good (12:11) – Effective Leadership Through Authenticity and Growth (23:03) – Embrace Core Values (35:22) – How to Build Success Habits (47:01) – Positive Leadership in the Age of Technology (56:20) – Leading with Gratitude and Impact KEYWORDS Positive Leadership, Entrepreneurship, Authenticity, Growth, Philanthropy, Community-Focused, A.I., Empathy, Tough conversations, Leading with Gratitude, Managing Performance Reviews, Building Success Habits, The Power of Micro Habits, Humility, Open-mindedness, Personal Development, Core Values, Giving Back, CEO Success

Discover how to revolutionize your organization by embedding inclusion into its very DNA. Explore the foundations of Amri's groundbreaking book, "Reconstructing Inclusion," which challenges the norms of traditional DEI approaches. Through his experiences at Novartis, Amri shares how organizations can cultivate environments where everyone thrives by aligning skills and capabilities with their purpose. Addressing the elephant in the room, we tackle the current backlash against DEI efforts and explore the concept of anti-fragility. Learn how creating spaces for civil dialogue and fostering cognitive diversity can combat ideological resistance and enhance productivity. Amri also highlights how focusing on agency and prevention versus (over)reaction leads to a more sustainable and inclusive organizational culture. We close the conversation unpacking the nuances of cultural intelligence and relational fitness, vital tools for navigating the complexities of building inclusive environments for all. Join us for this transformative conversation where you will walk away with actionable strategies to foster growth, collaboration, and inclusivity in your organization. What You’ll Learn - How to build sustainable and inclusive organizations. - A challenge to traditional DEI frameworks. - An introduction to the COST model—Care, Openness, Safety, and Trust. - Ways to create vibrant, thriving work environments that inspire and empower everyone. Podcast Timestamps (00:00) - Creating Inclusive and Generative Organizations (10:27) - Navigating DEI Backlash and Anti-Fragility (23:02) - Creating Inclusive Organizations (28:20) - Embracing Inclusion Beyond Surface Identities (41:51) - Navigating Cultural Intelligence for Inclusion (47:46) - Sustainable Inclusion Practices in Organizations KEYWORDS Positive Leadership, Inclusive Organizations, Social Capitalism, Inclusion Strategy, DEI Frameworks, Sustainable Practices, Anti-Fragility, Cognitive Diversity, Respectful Dialogue, Cultural Intelligence, Relational Fitness, Inclusive Leadership, Collaborative Growth, Mutual Understanding, CEO Success

What happens when an organization fails to define its core values, allowing them to become mere decorative words on a wall rather than the guiding principles they are meant to be? Join me as I draw inspiration from my recent conversation with Garry Ridge, the Chairman Emeritus and former CEO of the iconic WD-40 Company.  While the terms are often used interchangeably, I talk about the crucial distinction between values and beliefs and use real-world scenarios where lack of clarity leads to confusion and inconsistency. Together, we'll explore how to translate values into actionable behaviors that serve as anchors and navigational compasses for individuals and teams alike. Last but not least, we examine why organizations benefit from having a values hierarchy.  What You’ll Learn: • How to transform organizational values into actionable strategies. • The impact of core values on effective decision-making. • Ways to enhance integrity within the organization. • Strategies to improve team cohesion through shared values. • The power of a values hierarchy. Podcast Timestamps: (00:00) The Power of Organizational Values (12:37) Prioritizing Organizational Values for Clarity (19:30) Maximizing Values Alignment: The Role of Intention Key Topics Discussed: Organizational Values, Translating Values Into Action Garry Ridge, WD-40 Company, Prioritizing Values, Maximizing Clarity, Ensuring Alignment, Values-Based Decision-Making, Increasing Trust, Creating A Culture of Integrity, Building Cohesion, Doing the Right Thing, Fostering Empowerment, Positive Team Dynamics, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Tune in to discover the power of authentic leadership and transformative corporate culture with Garry Ridge, the highly esteemed Chairman Emeritus of WD-40 Company. Ever wondered how some leaders turn failure into a stepping stone for success? This episode will equip you with the tools to redefine setbacks as valuable "learning moments" and nurture a positive, growth-oriented workplace culture. We promise you'll walk away with actionable insights on fostering engagement, accountability and resilience within your teams. Explore the profound impact of self-awareness and empathy as Garry shares wisdom from his provocatively titled USA Today bestseller, "Any Dumbass Can Do It." Discover how mental health, authentic communication, and leading with core values form the bedrock of a thriving workplace, especially during challenging times. Learn from cautionary tales like Alex, the soul-sucking CEO of Fear Inc., to steer clear of toxic leadership pitfalls. Garry offers valuable strategies for leaders to build psychologically safe workplaces through intention and candor. He illustrates the significance of vulnerability, encouraging open dialogue to avoid fear-driven behaviors. By unpacking the concept of a values hierarchy, Garry shows how this approach empowers everyone across the company to make the right decisions so they can focus on their best work. Listen is as one of the world’s top Chief Executives shares his insights from a career of servant leadership and putting people first. You will leave inspired and empowered! What You’ll Learn: • The creation story of WD-40 and how redefining failures as "learning moments" fosters resilience. • The critical role of mental health in building thriving organizational cultures. • Practical strategies for leaders to build psychologically safe workplaces. • The importance of a values hierarchy to create alignment and unlock the potential within your organization. • How self-awareness and prioritizing reflection can lead to enduring influence and build an enduring legacy of excellence. Podcast Timestamps: (00:00) – The Origin Story for the Book Title (14:07) – Empathy, Humility, and Self-Awareness: Key Ingredients for Strong Leadership (21:47) - Leadership Through Intention and Candor (28:22) – The Power of a Values Hierarchy (39:12) - Cultivating Authentic Leadership in Today's World (50:03) - Reflections on Leadership Legacy More of Garry: Garry Ridge is a leadership coach, author, and culture expert dedicated to helping organizations build workplaces where people feel valued, connected, and inspired. As Chairman Emeritus of the WD-40 Company, he spent over 35 years leading, growing, and transforming global businesses, fostering a culture of innovation and engagement. Now, he coaches executives, advises organizations, and speaks worldwide on the power of workplace culture. A board member for The Gorilla Glue Company and Eastridge Workforce Solutions, Garry also taught leadership principles as an adjunct professor at the University of San Diego. His book, Any Dumb Ass Can Do It (2025), distills his leadership philosophy—emphasizing clarity, consistency, and culture. Passionate about creating high-trust environments, he believes in putting people first, prioritizing learning over ego, and leading with values like love, care, and accountability. LinkedIn: https://www.linkedin.com/in/garryridge/ Key Topics Discussed: Positive Leadership, Corporate Culture, Empathy, Self-awareness, WD-40, Fear Inc., Authentic Leadership, Mental Health, Purpose, Values Hierarchy, Building A Legacy, Growth Mindset, Vulnerability, Reflection, Intention, Candor, Learning Moments, Learning from Failure, Living Your Values, Building Trust, Servant Leadership, Soul-Sucking CEO, Values-Based Leadership, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Unlock the secrets to purpose-driven leadership and sustainability with our special guest, Selwyn Crittenden, CEO and Chief Sustainability Officer of IKEA Canada. Imagine a world where businesses thrive by aligning with core values such as doing more with less, promoting inclusivity, and taking bold steps towards climate action. In this episode, Selwyn shares how IKEA stays true to these principles, integrating sustainable practices like waste reduction and renewable energy into their daily operations, thus achieving both economic success and a positive societal impact. Explore the critical qualities that define effective leadership in the modern business landscape. Together, we discuss the art of balancing transparency with stability, fostering a culture of trust, and maintaining personal and organizational values. Learn how adaptability, active listening, and celebrating team achievements contribute to building resilient organizations capable of navigating complex challenges. Our conversation highlights the importance of understanding diverse communities and how leaders can harness these insights to create inclusive and impactful solutions. With the advent of AI, our conversation pivots to how technological advancements are reshaping leadership and customer service. Selwyn shares concrete examples of where AI can enhance productivity while still valuing human intuition and action. He also offers advice for emerging leaders, emphasizing the importance of mentorship, curiosity, and a test-and-try mentality to foster continuous growth. Join us in this enriching episode that embodies the core values of the Do Good to Lead Well podcast, and let's continue to foster meaningful discussions together. What You’ll Learn: • Integration of leadership and sustainability at IKEA. • IKEA's innovations in the circular economy. • How AI is being integrated into leadership and customer service strategies. • The importance of a values-driven culture in building resilient teams. • Methods for igniting transformative change within organizations. • Strategies to navigate and thrive in an ever-evolving world. Podcast Timestamps: (00:00) - Purpose-Driven Leadership at IKEA Canada (18:50) - Nurturing Transparent and Inclusive Leadership (29:17) - Building Resilient Teams and Organizations (43:37) - Embracing AI for Leadership Growth (58:05) - Leading With Values and Engagement More of Selwyn: Selwyn Crittendon is the CEO and Chief Sustainability Officer of IKEA Canada, a unique dual role that reflects his deep commitment to both business growth and environmental responsibility. With over two decades of experience at IKEA, Selwyn has held various leadership positions, most recently serving as Chief Business Development Manager at IKEA U.S., where he spearheaded expansion, transformation, and innovation efforts. Since stepping into his current role in July 2023, he has continued to champion IKEA’s global mission of social purpose and positive leadership, embodying the company’s values and driving sustainable progress within the Canadian market. LinkedIn: https://www.linkedin.com/in/selwyn-crittendon/ Key Topics Discussed: Positive Leadership, Sustainability, IKEA, Circular Economy, Climate Action, Waste Reduction, Zero-Emission Deliveries, Leading with Transparency, Living Your Values, Trust, Active Listening, Adaptability, Resilient Teams, Organizational Values, AI, Customer Service, Mentorship, Gratitude, Learning Conversations, Values-Based Leadership, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

What if the name you were born with became a barrier to your dream job? Jahanzaib Ansari faced this exact challenge and used his personal story of overcoming discrimination to fuel his passion to create a hiring process that partners with giants like IBM and Deloitte to ensure fairer hiring practices. Through his eyes, you’ll uncover the journey of leading an innovative company in Canada, navigating the hurdles of growth, and using artificial intelligence to champion equality and inclusion in the workforce. The tech world is ever-changing, and staying ahead requires a unique set of skills. Emphasizing a growth mindset and the ability to remain agile, Jahanzaib discusses how openness to feedback and surrounding oneself with a skilled team can enhance leadership effectiveness. We delve into the importance of resilience in weathering economic challenges and organizational changes. Learn strategies to transform from a negative mindset to one of opportunity and growth, acknowledging that every leader's journey is filled with its own set of trials and triumphs. The episode wraps up with a focus on navigating AI ethics and fostering trust in professional relationships. Jahanzaib brings attention to the increasing role of Chief Ethics Officers in ensuring ethical use of data and preventing discrimination. We discuss best practices for hiring, advocating for collaboration between recruiters and hiring managers, and the importance of objective competency setting. As the conversation unfolds, we highlight the significance of building trust and fostering Diversity, Equity, and Inclusion (DEI) initiatives, despite the societal polarization surrounding these efforts. Jahanzaib underscores the need for organizations to remove unfair gatekeepers, ensuring that all individuals, regardless of background, have equal opportunities to thrive. What You’ll Learn: • The evolution of leadership in the fast-paced world of A.I. • Building resilience and fostering a growth mindset • Navigating A.I. ethics and promoting bias-free hiring practices • The importance of trust and collaboration in professional relationships • Overcoming societal polarization to champion Diversity, Equity, and Inclusion (DEI) initiatives Podcast Timestamps: (00:00) - Turning Bias Into Opportunity: Knockri's Origin Story (14:59) - Building Resilience Through A Growth Mindset (29:36) - Navigating Ethics: A.I. and Hiring Practices (36:29) - Building Trust and DEI Practices (44:20) - Mastering Self-Leadership Is A Lifelong Process More of Jahanzaib Ansari: Jahanzaib Ansari is the co-founder of Knockri, an award-winning behavioral assessment platform that integrates ethical AI with I/O Psychology to revolutionize hiring. Driven by a mission to create a more inclusive, fair, and efficient recruitment process, he partners with Fortune 500 companies like IBM, Deloitte, SAP, and the Canadian Federal Government to help them build diverse teams and foster equity. Beyond leading Knockri, Jahanzaib serves as a Next Generation Business Leader to the Business Council of Canada, collaborating with top executives to drive meaningful change. A recognized thought leader in AI, the Future of Work, and Diversity, he has spoken at prestigious international events and earned accolades such as Innovator of the Year by Ascend, the Exceptional Leadership Award by AUSCAN Forum, and a spot on HRD Magazine’s list of Canada’s Rising Stars. LinkedIn: https://www.linkedin.com/in/jansari1/ Key Topics Discussed: Positive Leadership, Entrepreneurship, Tech Innovation, Adaptability, A.I., Diversity, Equity, Inclusion, Hiring, Ethics, Resilience, Growth Mindset, Agility, Receiving Feedback, Persistence, Collaboration, Building Trust, DEI, Leading with Transparency, Chief Ethics Officer, Establishing Credibility, Emerging Leaders, Servant Leadership, Self-Leadership, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

What if the key to navigating today's whirlwind of chaos and uncertainty lies in four universal qualities? As we journey through Gallup's Global Leadership Report, we unpack what followers worldwide are desperately seeking from their leaders. This episode shines a spotlight on how authentic leadership can serve as an anchor in turbulent times, and why empathy and compassion are becoming non-negotiable in an increasingly AI-driven world. Hope, identified as the most pressing need, is dissected through real-world examples, illustrating its power to inspire resilience and forward-thinking. Join us in reflecting on these qualities and learn how embracing them can foster environments of stability and growth, paving the path for a brighter future for everyone. What You’ll Learn: • Real-world examples of leadership during turbulent times. • The critical role of trust and how to nurture it. • How hope can drive motivation and resilience. • Practical tips to integrate the four needs of followership into your daily leadership. Key Topics Discussed: Positive Leadership, Global Leadership Report, Gallup, Stability, Compassion, Trust, Hope, Authentic Leadership, Empathy, Resilience, Managing Disruption, Stephen M.R. Covey, Human Connection, A.I., Personal Growth, Evidence-Informed Leadership, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

Rebecca Kacaba, CEO of DealMaker, joins us on the Do Good to Lead Well podcast, sharing her captivating journey from a corporate attorney to a trailblazing entrepreneur reshaping North America's tech landscape. Her transition from law to entrepreneurship is driven by a desire to tackle the financing hurdles startup founders face. Rebecca's story is rich with lessons in empathy, resilience, and persistence, and how being mindful of our mindset can bring about transformative changes in our personal and professional lives. We explore the traits essential for leadership today, particularly adaptability and grit, which are crucial in the ever-evolving tech world. Rebecca shares her insights on fostering adaptability within organizations through creative exercises and how maintaining a solid vision aligned with strategic goals is crucial for leaders. Balancing empathy with leadership responsibilities, she illustrates how fostering a culture of integrity and autonomy can democratize access to capital markets, showcasing DealMaker's mission. Rebecca also candidly discusses overcoming imposter syndrome and embracing authenticity. She shares how being genuine reduces stress and builds meaningful connections. The episode wraps up with a thoughtful discussion on AI's impact on leadership, emphasizing the need for empathy and visionary leadership. Rebecca's insights provide a wealth of knowledge for aspiring leaders and entrepreneurs eager to make a significant impact beyond their balance sheet. What You’ll Learn: • The essential traits for modern leadership, such as adaptability and grit. • Strategies for fostering adaptability within organizations. • Overcoming imposter syndrome • Embracing authenticity to build meaningful connections. • The role of AI in the future of leadership and the enduring need for empathy and visionary leadership. Podcast Timestamps: (00:00) – The Journey from Attorney to Tech CEO (10:50) - Building Adaptive Leadership with Grit (26:30) – The Importance of Empathy and Integrity in Leadership (38:43) - Embracing Authenticity and Overcoming Imposter Syndrome (46:33) - Navigating AI and the Future of Leadership More of Rebecca: Rebecca Kacaba is the CEO and co-founder of DealMaker, a leading capital-raising platform revolutionizing the industry with cutting-edge technology. A former securities lawyer with over a decade of experience on Bay Street, she co-chaired the Toronto Venture Technology and Emerging Growth Companies group at a global law firm before launching DealMaker to streamline and modernize fundraising. Under her leadership, DealMaker has processed over $2 billion in transactions, earning recognition on Deloitte’s Canada Technology Fast 50 and North America’s Fast 500 lists, ranking alongside and even above industry giants like Zoom and DraftKings. Named one of North America’s most innovative lawyers by the Financial Times and one of Canada's most admired CEOs, Rebecca is dedicated to empowering founders to raise capital as easily as e-commerce, turning supporters into shareholders and reshaping the future of capital markets. LinkedIn: https://www.linkedin.com/in/rebeccakacaba/ Mentions:  DealMaker: https://www.dealmaker.tech/ Key Topics Discussed: Positive Leadership, Entrepreneurship, Tech Innovation, Adaptability, Inspiration, Core Values, Artificial Intelligence, Financing, Startup Founders, Empathy, Resilience, Persistence, Grit, Capital Markets, Leading with Integrity, Authenticity, Dealing with Imposter Syndrome, Vulnerability, Mentorship, AI Strategy, Visionary Leadership, Personal Growth, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

What if you could predict the success of leaders with precision in your organization? In our latest episode, we unlock the secrets behind effective leadership with our guests, Barry Conchie and Sarah Dalton, the brilliant minds behind "The Five Talents That Really Matter." Barry and Sarah bring a wealth of experience in leadership assessment, dissecting the critical elements that define exceptional leaders and how these talents—setting direction, driving motivation, influencing others, building connectivity, and managing execution—uniquely contribute to long-term success. Join us as we challenge the traditional approaches to leadership selection and development. We explore the flaws of popular tools like the Myers-Briggs and instead focus on the predictive power of data-driven assessments. Barry and Sarah highlight how evidence-based tools offer profound insights into a leader's potential, far beyond the superficial analysis of many widely used methods. We also dive into the pitfalls of conventional interview questions and spotlight the importance of crafting questions that truly predict performance, avoiding the common traps that many organizations fall into. Cultural fit versus cultural enhancement takes center stage in our discussion on the evolving workplace landscape. We examine the notion that unique perspectives and talents should triumph over mere likability in team dynamics. Our conversation extends to the importance of self-awareness and strategic thinking in leadership roles, highlighting the rarity of genuine strategic processing. Discover how to steer clear of the “fast cars without steering wheels” scenario in leadership, and why fair and unbiased assessment tools are crucial for identifying diverse talent. Whether you're looking to refine your leadership selection process or uncover robust leadership capabilities, this episode is packed with actionable insights and expert advice. What You’ll Learn: • Discover the five critical talents for executive success. • Explore how structured interviews can provide a nuanced understanding of leadership capabilities beyond traditional methods. • Learn why cultural enhancement is crucial for a dynamic and inclusive workplace. • Understand the common pitfalls in leadership selection and how data-driven assessments can help identify truly effective leaders. Podcast Timestamps: (00:00) - Truly Predicting Leadership Success (08:15) - Predictive Validity of Leadership Assessment (17:22) - Leadership Talent Assessment (22:48) - Common Unhelpful Interview Questions (31:17) - Rethinking Cultural Fit in Leadership (35:50) - Leadership Development (48:38) - The Importance of Self-Awareness in Leadership More of Barry & Sarah: Sarah on LinkedIn:https://www.linkedin.com/in/sjdalton/  Barry on LinkedIn:https://www.linkedin.com/in/barryconchie/  Key Topics Discussed: Positive Leadership, Leadership Selection, Organizational Performance, Leadership Assessment, Cultural Fit, Myers-Briggs, Predicting Performance, Team Dynamics, Self-Awareness, Predicting Success, Critical Thinking, Empathy, Effective Leaders, Personality Assessments, CEO Success More of Do Good to Lead Well: Website:https://craigdowden.com/ LinkedIn:https://www.linkedin.com/in/craigdowden/

What if you could harness the power of empathy and optimism to lead your team through the toughest challenges? Join us as we sit down with Omar Halabieh, Head of Technology at Amazon Payment Services, who shares his profound insights on fostering leadership qualities that resonate in today's ever-changing world. Our conversation sheds light on the essence of building genuine connections and maintaining a positive outlook, even when negativity looms large. Omar’s mission to empower and bring out the best in others creates a dialogue rich with ideas and inspiration for aspiring and experienced leaders. Navigating through uncertainty can be daunting, but it's not insurmountable. In our exploration, we discuss practical strategies to help teams differentiate between what they can control and the external forces like the macro economy that they cannot. With a focus on open communication, trust, and proactive learning, we highlight the importance of addressing diversity and inclusion, and keeping the momentum going despite potential challenges. The discussion offers a toolkit for leaders to foster resilience and self-compassion, ensuring they remain effective and engaged amidst change. Mentorship is more than just guidance—it's a crucial step in advancing your career. As we close our conversation, we touch on the nuances of creating meaningful mentorship relationships. Learn how to approach potential mentors with confidence and connect your leadership discussions to broader organizational objectives. I hope you listen to our conversation about how to level-up your leadership effectiveness. What You’ll Learn: • The power of empathy and optimism in leadership. • Strategies for navigating uncertainty and rapid change. • Discovering your values through self-reflection. • The pivotal role of mentorship in career advancement. • Sustaining momentum in diversity and inclusion efforts. Podcast Timestamps: (00:00) - The Core Leadership Qualities (12:28) – Effectively Navigating Uncertainty and Change (18:17) – Navigating Diversity and Inclusion Initiatives (21:56) - Discovering Leadership Values (29:41) - Self-Reflection and Personal Growth (42:42) - Effective Mentorship Practices and Approaches (49:09) - Building Mentor Relationships More of Omar: Omar Halabieh is a global technology executive with over 20 years of experience, currently serving as the Head of Technology at Amazon Payment Services. Passionate about leadership, he has dedicated his career to empowering individuals and teams, fostering high-performance cultures, and driving transformational initiatives that create competitive advantages. With a strong presence on LinkedIn, Omar has built a thriving community of over 70,000 professionals, sharing insights on leadership, management, and career growth, earning recognition as a LinkedIn Top Voice and the #1 LinkedIn Arab World Creator in Management and Leadership. He is also the author of Leadership in 60 Seconds, an insightful ebook complemented by engaging YouTube Shorts. Beyond his professional endeavors, Omar is an avid automotive enthusiast with a love for F1 racing—especially Ferrari—alongside a passion for sports, strength training, fragrances, culinary experiences, and, most importantly, quality time with his family. LinkedIn: https://www.linkedin.com/in/omarhalabieh/ Mentions: https://www.omarhalabieh.com/ Key Topics Discussed: Positive Leadership, Empathy, Optimism, Overcoming Challenges, Navigating Change and Uncertainty, Instilling Trust, Proactive Learning, Diversity and Inclusion, Mentorship, Career Advancement, Executive Presence, Self-Reflection, Resilience, Personal Growth, Mentor-Mentee Relationship, Strategic Thinking, Effective Communication, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

Discover how to master your world by first mastering yourself, as we explore the three essential questions every leader needs to address. This episode promises to transform your approach to leadership by offering practical advice on defining personal values and creating a shared vision with your team. Learn how understanding who you are forms the bedrock of trust and decision-making, which in turn fosters resilience and commitment, especially during challenging times. Join me as I reflect on the wisdom shared in my collaboration with Alan Mullally, the legendary former CEO of Ford Motor Company, as we delve into his 'Working Together' principles and practices that emphasize the power of collective effort. This episode is a call to action for leaders to not only introspectively identify their core beliefs but also to actively communicate and embody them. Explore how a values-driven approach can navigate uncertainties with clarity and confidence, and how co-creating a path with your team can lead to lasting loyalty and success. What You’ll Learn: • How to tackle essential leadership questions. • Strategies for uncovering and defining core values. • Techniques for mastering shared vision strategies. • Ways to build and maintain trust within a team. • Methods to navigate uncertainty effectively. • Approaches to fostering unwavering team commitment. Key Topics Discussed: Positive Leadership, Effective Leadership, Alan Mullally, Ford Motor Company, Mastering Yourself, Personal Values, Shared Vision, Inspiring Trust, Building Resilience, Increasing Commitment, Navigating Challenging Times, Working Together, Introspection, Core Beliefs, Values-Driven, Communication with Clarity and Confidence, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

Can your thoughts truly influence your physical health? Listen as we unravel this intriguing question with pioneering psychologist and Harvard professor Ellen Langer, whose insights on mindfulness and mind-body unity challenge traditional beliefs. Ellen shares personal anecdotes and research from her book, "Mindful Body: Thinking Our Way to Chronic Health," inviting us to reconsider how our mindset impacts well-being. From transforming cancer battles to redefining work as exercise, Ellen reveals how shifting perceptions can lead to remarkable health benefits. Ellen’s insights extend beyond personal health, touching on the broader implications of mindfulness in relationships, leadership, and innovation. Understand how recognizing and cultivating positive traits can transform interactions and reduce judgment. Through stories about chambermaids and wound healing, we explore the untapped potential of our minds and learn practical tips for integrating mindfulness into everyday life. Ellen highlights the power of flexibility and awareness, encouraging us to embrace uncertainty and open-mindedness to boost creativity and adaptability. We close our conversation by exploring the exciting world of mindful living, where mistakes become opportunities and empathy deepens our understanding of others. Ellen Langer's stories and studies illuminate the path to a more present, attentive mindset, whether in parenting, professional settings, or personal interactions. This episode offers valuable strategies to unlock greater creativity, adaptability, and well-being, challenging you to rethink your approach to health, relationships, and leadership. Whether you're new to mindfulness or a seasoned practitioner, Ellen’s insights promise to inspire and transform your perspective. What You’ll Learn: • The transformative power of mindfulness on health and well-being. • Captivating stories and groundbreaking research that reveal the unity of mind and body. • How shifting our mindset can profoundly impact our lives. • The power of empathy in parenting and beyond. • The benefits of embracing uncertainty. • How keenly noticing the new can enhance personal and professional growth. Podcast Timestamps: (00:00) - Mind-Body Unity and Well-Being (07:28) - The Power of Mindful Living (22:40) - Recognizing and Cultivating Positive Traits (27:57) - Benefits of Mindful Leadership and Innovation (39:28) - Embracing Mistakes and Practicing Mindful Innovation (46:30) - Understanding Empathy and Mindful Parenting (54:02) – Final Thoughts on the (Surprising) Science of Being Mindful More of Ellen: Dr. Ellen Langer, Ph.D., is a renowned social psychologist and Harvard’s first tenured woman in psychology. Known as the “mother of mindfulness,” she has authored 12 books, including The Mindful Body (2023). Her groundbreaking research on mindfulness, aging, and decision-making has earned over 200 publications and numerous awards. Based in Cambridge, Massachusetts, she continues to inspire new perspectives on health and creativity. LinkedIn: https://www.linkedin.com/in/ellenjlanger/ Key Topics Discussed: Positive Leadership, Mindfulness, Mind-Body Connection, Mindful Living, Mindful Leadership, Mindful Communication, Well-Being, Empathy, Resilience, Positive Change, Adaptability, Mindful Relationships, Mindful Health, Mindful Potential, Personal Transformation, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

What if your internal conflicts are the very signals pointing you toward personal growth and success? Join me as I sit down with Kelli Thompson, a dynamic keynote speaker and women’s leadership coach, to discuss her latest book, Closing the Confidence Gap. This episode promises to equip you with strategies for overcoming societal "shoulds" and identifying the barriers that hinder your confidence, especially for women balancing an unpaid workload alongside professional responsibilities. Together, we unpack the intricacies of people-pleasing tendencies in leadership and the pitfalls of overcommitment and perfectionism. Through introspective exercises, you’ll learn how to align your commitments with your values, define what "good enough" means, and delegate tasks that don't align with your strengths. Explore the powerful intersection of empathy, confidence, and negotiation as we navigate the art of salary discussions. Kelli and I discuss the importance of self-compassion as a means to bolster confidence and overcome internal doubts. Kelli also shares actionable advice on identifying personal and organizational values and how operationalizing these values creates an engaging work environment. Through thought-provoking discussions, this episode invites you to transform reflection into action, empowering you to lead with authenticity and confidence. What You’ll Learn: • Overcoming internal conflicts and building self-trust • The impact of societal pressures on women's confidence • Strategies for aligning commitments with personal values • Navigating overcommitment and perfectionism • The art of empathetic and confident salary negotiation Podcast Timestamps: (00:00) - From Aspiring TV Meteorologist to Top Women’s Leadership Coach (11:00) - Identifying and Overcoming Internal Conflict (22:43) - Navigating People-Pleasing in Leadership (27:13) - Identifying and Defining Your Values (32:21) - The Purpose and Power in Implementing Organizational Values (45:11) - Empathy, Confidence, and Salary Negotiation More of Kelli: Kelli Thompson is an award-winning leadership coach, keynote speaker, and author of Closing the Confidence Gap: Boost Your Peace, Your Potential & Your Paycheck, which was named a "Must Read" by the Next Big Idea Club, curated by Malcolm Gladwell, Daniel Pink, Adam Grant, and Susan Cain. With over 10 years of experience in financial services and technology, Kelli has coached and trained thousands of women leaders to lead with clarity and confidence through her compassionate yet no-nonsense approach. Her thought leadership has been featured in top publications like Harvard Business Review, Fast Company, Forbes, and Business Insider. Holding an MBA and recognized for her impactful programs, Kelli is a sought-after speaker known for delivering practical, insightful strategies. Fun fact: she’s also a trained storm spotter and aspiring storm chaser. LinkedIn: https://www.linkedin.com/in/kelliraethompson/  Mentions: Closing the Confidence Gap: Boost Your Peace, Your Potential, and Your Paycheck by Kelli Thompson The Waymakers: Clearing the Path to Workplace Equity with Competence and Confidence by Tara Jaye Frank Key Topics Discussed: Positive Leadership, Empowerment, Women, Women’s Leadership, Self-Confidence, Values, Self-Trust, Minimizing Resentment, Avoiding Overcommitment, The Perils of Perfectionism, Organizational Values, Salary Negotiation, Empathy, Self-Compassion, Personal Growth, Introspection, The Power of Delegating, Behavioral-Based Interviewing, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

Prepare for an eye-opening conversation as Bill George, celebrated Harvard faculty member and former CEO of Medtronic, joins the Do Good to Lead Well podcast to share his profound insights. With his latest bestseller, "True North for Emerging Leaders," Bill sheds light on the seismic shift from traditional, ego-centric leadership to a purpose-driven model. This episode unpacks the essence of authenticity and integrity, showcasing how modern leaders, from Satya Nadella to Mary Barra, are staying true to their principles while driving meaningful change. Challenges and adversity often serve as catalysts for growth, and this episode explores how leaders can harness these experiences to foster continuous learning and resilience. Drawing from inspiring examples, we discuss the power of maintaining core values and fostering diversity and inclusion within organizations. Emotional intelligence and courage emerge as pivotal traits for global leadership, helping executives navigate adversities while cultivating inspired, inclusive teams. We wrap up with strategies for emerging leaders eager to make their mark in today's fast-paced world. From empowering frontline leadership to fostering honest conversations, this episode is rich with actionable insights. We explore the importance of feedback, self-awareness, and humility in steering clear of the pitfalls that can ensnare unwary leaders. Join us as we embrace the transformative power of authenticity, purpose, and intentionality, enabling you to lead with conviction and create lasting impact. What You’ll Learn: • Discover the power of authenticity and integrity in leadership through inspiring examples from leaders like Satya Nadella and Mary Barra. • Learn how challenges and adversity can serve as catalysts for growth, fostering resilience and continuous learning. • Explore the importance of maintaining core values, fostering diversity and inclusion, and cultivating emotional intelligence and courage in leadership. • Get actionable insights on empowering frontline leadership, navigating honest conversations, and leveraging feedback for personal and organizational growth. Podcast Timestamps: (00:00) - True North for Emerging Leaders (11:30) - Navigating Adversity and its Role in Leadership Growth (16:51) - Staying True to Your Values (22:35) - Empowering Frontline Leadership for Success (32:47) - Building Courage in Global Leadership (36:55) - Creating Inclusive Environments Through Honest Conversations (42:35) - Leadership Strategies for Building Resilience More of Bill: Bill George is an esteemed executive fellow at Harvard Business School, where he taught leadership as a Professor of Management Practice and Senior Fellow from 2004 to 2022. He is the former chairman and CEO of Medtronic. Prior to Medtronic, he held senior roles at Honeywell, Litton Industries, and the U.S. Department of Defense. A prolific author, Bill has written several influential books on leadership, including True North: Emerging Leader Edition and Authentic Leadership. A frequent contributor to CNBC, Fortune, and The Wall Street Journal, Bill holds a BSIE from Georgia Tech, an MBA from Harvard, and multiple honorary doctorates. LinkedIn: https://www.linkedin.com/in/williamwgeorge/  Mentions: True North, Emerging Leader Edition: Leading Authentically in Today's Workplace by Bill George and Zach Clayton Key Topics Discussed: Positive Leadership, Medtronic, True North, Emerging Leaders, Authenticity, Integrity, Purpose-driven, Satya Nadella, Adversity, Continuous Learning, Resilience, Core Values, Emotional Intelligence, Courage, Global Leadership, Frontline Leadership, Empowerment, Organizational Culture, Inspired Teams, Bold Decisions, Diversity and Inclusion, Inclusive Environments, Honest Conversations, Self-awareness, Humility, Feedback, 360-degree Feedback, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Renowned start-up coach and author Alyssa Cohn joins us to share powerful insights into the critical steps for transformative leadership. With her book "From Startup to Grownup" as a guide, Alyssa explores the essential growth that founders undergo as they evolve into effective leaders. She sheds light on often overlooked yet vital leadership skills, including managing budgets, leading productive meetings, and handling tough conversations. Her extensive experience with both startups and Fortune 500 companies provides a rich backdrop for her advice, making this episode invaluable for anyone looking to elevate their leadership journey. Alisa delves into the critical nature of self-awareness for leaders, especially those thrust into leadership roles without formal training. She emphasizes that leaders' actions and words carry more weight than they might realize, often being scrutinized by their teams. Through practical tools like journaling, Alyssa guides leaders to better understand their motivations and emotional impacts, offering ways to manage imposter syndrome by challenging negative self-talk and embracing a growth mindset. Our discussion includes techniques for receiving and acting on 360-degree feedback, helping leaders identify strengths and blind spots. Building and nurturing effective teams is another focal point of this conversation. Alyssa stresses the importance of personalizing leadership routines to align with individual strengths and optimizing existing teams before expanding. She offers strategies for creating clarity in hiring processes and ensuring cultural fit, while also sharing scripts for handling difficult conversations, available on her website. This episode is packed with actionable insights and tools, making it a treasure trove for aspiring leaders eager to grow their businesses and themselves. What You’ll Learn: • Transitioning from founder to effective leader. • Unlocking leadership potential through self-awareness. • Mastering team dynamics and optimizing team strengths. • Overcoming imposter syndrome with a growth mindset. • Techniques for receiving and acting on 360-degree feedback. Podcast Timestamps: (00:00) Lessons in Leadership: From Startups to Fortune 500 CEOs (06:44) Self-Awareness as the Foundation for Leadership Development (15:53) Optimizing 360 Feedback with a Growth Mindset (22:03) Managing Imposter Syndrome (27:30) Building Effective Leadership Routines (32:52) Effective Team Building (37:10) Values-Based Leadership  (44:49) Difficult Conversations as Opportunities More of Alisa: Alisa Cohn is a globally recognized executive coach, named the #1 Startup Coach in the world at the Thinkers50 Marshall Goldsmith Leading Coaches Awards and one of the Top 30 Global Gurus for Startups. Based in New York City, she works with startup CEOs, co-founders, executives, and Fortune 500 leaders from companies such as Venmo, Etsy, Pfizer, IBM, and The New York Times. Alisa is the author of From Start-Up to Grown-Up, a multi-award-winning book and podcast. She frequently speaks at prestigious institutions, including Harvard and Cornell, and has been featured in the New York Times, BBC, and more. With expertise in executive presence, strategic decision-making, and personal branding, Alisa also designs workshops for leaders and teams. LinkedIn: https://www.linkedin.com/in/alisacohn/ Website: https://www.alisacohn.com/ Podcast: https://www.alisacohn.com/podcast/ Mentions: From Start-Up to Grown-Up by Alisa Cohn 5 Scripts: https://www.alisacohn.com/5scripts/ Key Topics Discussed: Positive Leadership, Startup Leadership, From Startup to Grownup, Leadership Skills, Effective Meetings, Tough Conversations, Self-Awareness, Emotional Impact, Imposter Syndrome, Growth Mindset, 360 Feedback, Hiring Processes, Cultural Fit, Leading with Values, Difficult Conversations, Communication Scripts, Leadership Journey, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Can failure be the secret ingredient to our success? As we stand on the brink of a new year, it's time to rethink how we perceive failure. Contrary to the traditional view of setbacks as purely negative, this episode unpacks the transformative concept of "failing well," inspired by Amy Edmondson's groundbreaking book, "The Right Kind of Wrong." We dissect failures into three categories: preventable, complex, and intelligent. Understanding these distinctions not only heightens our resilience but also enhances our capacity for growth, both personally and professionally. Through this lens, we discuss the importance of intelligent failure, where venturing into uncharted territories becomes a fertile ground for innovation and learning. As we prepare for 2025, the challenge is to embrace failure as a driving force for growth. By adopting acronyms like "First Attempt In Learning" and "From Action, I Learn," we emphasize the significance of learning through doing and experimenting. Rather than waiting for unattainable perfection, we learn valuable lessons through action and can use this feedback as a pivotal and far more accurate tool for refinement as opposed to reflection alone. With this mindset, we transform failures into valuable insights, enabling us to stretch our capabilities, refine our strategies, and ultimately, achieve a more enriching and fruitful year ahead. Let’s get started! What You’ll Learn: • Why our unhealthy relationship with failure holds us back. • Embracing intelligent failures as a catalyst for growth. • F.A.I.L. forward to achieve your goals.  • How to adopt a growth mindset for failure. • The importance of learning through action and experimentation Podcast Timestamps: (00:00) - What is Your Relationship with Failure? (04:20) - Not All Failures Are Created Equal (08:01) - Embracing Intelligent Failures for Innovation (19:06) – Looking Forward to 2025 Key Topics Discussed: Positive Leadership, Dealing with Failure, Achieving Success, Pursuing Goals, Amy Edmondson, Preventable Failures, Complex Failures, Intelligent Failures, Continuous Learning, Growth Mindset, Embracing Innovation, Minimum Viable Product, Feedback Through Action, Building Resilience, Insight Through Action, Embracing Challenges, Capitalizing on Opportunities, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/ Mentions: Right Kind of Wrong: The Science of Failing Well by Amy Edmondson

Dr. Jean Latting, an esteemed figure in the realm of inclusive leadership, joins our latest episode with her profound journey from the segregated South to becoming a beacon of unity and understanding. Her story is a testament to the transformative power of thoughts and words, shaped by her family and the civil rights movements. Dr. Latting's experiences in a racially integrated boarding school informed her vision for successful multiculturalism, and her insights offer a compelling blueprint for nurturing inclusion in any environment. We unpack the elements of conscious leadership as we explore what it means to be attuned to diverse inputs and organizational dynamics. Dr. Latting illustrates the ripple effect of our choices with engaging examples of leaders fostering inclusivity by engaging with all organizational levels. This episode highlights the shared responsibility to project positive energy and drive conscious change, drawing attention to the importance of role modeling and the impact of our interactions on creating inclusive environments. Our conversation closes with practical strategies for addressing resistance to Diversity, Equity, and Inclusion (DEI) initiatives, including the importance of authenticity and constructive communication. Tune in for an episode rich with actionable insights and inspiration for a more inclusive world. What You’ll Learn: • The power of conscious leadership and its impact on fostering inclusivity. • How being attuned to diverse inputs can drive organizational success. • Strategies for navigating resistance in DEI efforts. • Explore the importance of role modeling and the ripple effect of positive energy in creating inclusive environments. • Obtain actionable insights focusing on managing our mindset and constructive communication. Podcast Timestamps: (00:00) - What is Conscious Leadership? (13:12) - Inclusive Leadership is Conscious Leadership (21:58) - Building Conscious Change Through Self- and Other-Awareness (28:43) - Understanding Resistance and the Psychology of Change (47:15) - Fostering Constructive Conversations More of Jean: Jean Latting, an expert in inclusive leadership and conscious change, has dedicated over 20 years to consulting and teaching in both private and public sectors. As President of Leading Consciously and Professor Emeritus at the University of Houston, Jean empowers leaders and organizations to create transformative, inclusive environments where diversity thrives and individuals feel valued. Recognized for her contributions, she received an Outstanding Faculty Award from the University of Houston Alumni Association and has an endowment established in her honor by a Houston philanthropist. Jean's book, Conscious Change: How to Navigate Differences and Foster Inclusion in Everyday Relationships, has garnered praise for its timely insights and practical guidance, reflecting her commitment to fostering equity through human connection and conscious action. LinkedIn: https://www.linkedin.com/in/jeanlattingconsultant/ Mentions:  Reframing Change: How to Deal with Workplace Dynamics, Influence Others, and Bring People Together to Initiate Positive Change by Jean Kantambu Latting and V. Jean Ramsey Conscious Change: How to Navigate Differences and Foster Inclusion in Everyday Relationships by Jean Kantambu Latting Key Topics Discussed: Positive Leadership, Conscious Leadership, Inclusive Leadership, Diversity, Equity, Inclusion, Multiculturalism, Positive Energy, Role Modeling, Organizational Dynamics, Cognitive Dissonance, Managing Bias, Fostering Open Dialogue, Delivering Feedback, Promoting Change, Overcoming Resistance, Personal Growth, Constructive Communication, Authentic Inclusion, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

In a world where corporate ethics are often tested, the latest episode of the "Do Good to Lead Well" podcast brings a timely discussion with Ann Skeet, the Senior Director of the Markkula Center for Applied Ethics. This episode offers listeners a comprehensive exploration into the intricacies of leading with integrity amidst the challenges of today's corporate landscape. During our conversation, Ann discusses the need for a comprehensive approach to ethics education and highlights the need for systemic assessments rather than attributing misconduct to a single "bad apple." We also explore how systemic pressures can foster a culture of fear and ethics washing and why organizations must effectively address toxic high performers. The episode further explores the role of empathy in ethical leadership, underscoring its influence on decision-making and organizational dynamics. Practical applications of empathy, such as rotating assignments and fostering narrative integration through leadership stories, are discussed. In a time when businesses must navigate partisanship, self-regulate, and address pressing issues like climate change and DEI initiatives, ethical leadership is more critical than ever. This episode inspires listeners to embrace their potential as ethical leaders, regardless of their role or setting.  What You’ll Learn: • How to foster a culture of trust and accountability within organizations. • The importance of empathy and ethics in decision-making and organizational dynamics. • Strategies for handling toxic high performers and conducting culture self-assessments. • How leaders can responsibly harness technology in the age of AI and disruptive innovations. Podcast Timestamps: (00:00) - An Introduction to Ethical Leadership (15:41) - Organizational Ethics and Risk Assessment (22:40) - Characteristics of Ethical Leadership (36:02) - Building Ethical Cultures Through Empathy (43:54) - Navigating Ethics in Technological Advancements (53:52) - Ethical Leadership in the Future More of Ann Skeet: Ann Skeet is the Senior Director of Leadership Ethics at the Markkula Center for Applied Ethics at Santa Clara University. Her work centers on the ethical challenges faced by leaders and their teams, with a focus on fostering healthy corporate cultures, ethical leadership practices, and governance frameworks that promote human flourishing. Ann teaches ethics literacy for boards through the Silicon Valley Executive Education Center at the Levy School of Business. She has played a pivotal role in global initiatives, including serving on the Steering Committee for the Responsible Use of Technology at the World Economic Forum and contributing to the Partnership on AI’s Working Group on AI, Labor, and the Economy, co-authoring a framework for workforce well-being in AI-integrated workplaces. Additionally, Ann has co-authored Ethics in the Age of Disruptive Technologies: An Operational Roadmap and Voting for Ethics, a guide for evaluating candidates from an ethical perspective during elections. LinkedIn: https://www.linkedin.com/in/ann-gregg-skeet-239306/  Key Topics Discussed: Positive Leadership, Ethical Leadership, Corporate Culture, Organizational Ethics, Risk Assessment, Silicon Valley, Sarbanes-Oxley, Integrity, Systemic Issues, Misconduct, Ethics Education, Toxic High Performers, Empathy, Applied Ethics, Ethical Decision-Making, Code of Conduct, Ethics Training, Artificial Intelligence, Technological Advancements, Responsible Technology, Governance Framework, Continuous Improvement, Public Trust, Polarized Political Landscape, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Imagine stepping into retirement with confidence and excitement, rather than uncertainty and anxiety. That's exactly what we aim to achieve in this episode featuring Teresa Amabile, the distinguished Edsel Bryant Ford Professor of Business Administration at Harvard Business School. Teresa shares her insights and groundbreaking research on the psychological and emotional dimensions of retiring, going beyond the traditional focus on health and wealth. Her new book, "Retiring: Creating a Life that Works for You," serves as a foundation for our conversation on how to craft a fulfilling life after the last day at work. We explore essential strategies to align one's personal identity and values with life’s changing circumstances. Through personal stories and research anecdotes, Teresa shares the four major tasks of retiring well, including the critical decision of when to retire. Our conversation emphasizes the importance of self-reflection and courage in this transition, encouraging listeners to make changes that resonate with their evolving self. The episode is rich with practical advice on preparing emotionally, offering listeners a toolkit for navigating the intricate journey of retiring. We also delve into the often overlooked challenge of managing work identity during retirement. Teresa discusses how nurturing identities beyond one's career can ease this transition, using real-life examples of individuals who have successfully shifted their focus from professional life to personal passions. Listeners will learn how to balance work identity with personal interests and maintain crucial relationships, regardless of where they are in their career journey. Whether you're contemplating retirement or simply seeking a more balanced life, this episode offers valuable insights into embracing the next chapter with enthusiasm and purpose. What You’ll Learn: • The emotional and identity shifts involved in the process of retiring. • Insightful stories of individuals who are discovering new passions and redefining their identities outside the office. • Practical strategies to nurture diverse interests and relationships for a rewarding post-work life. • Thought-provoking questions and exercises to help you align your life structure with your evolving self and values. Podcast Timestamps: (00:00) – Retiring Versus Retirement (17:57) – Managing Life Transitions (30:56) - Navigating our Identities (37:03) – Who Are We in Retirement? (44:43) - Exploring Life Outside of Work More of Teresa: Teresa M. Amabile is a professor at Harvard Business School, specializing in creativity, innovation, and workplace dynamics. She earned a doctorate in psychology from Stanford University and has published over 100 scholarly articles. Her book The Progress Principle, co-authored with Steven Kramer, explores how small wins can enhance creativity and engagement at work. Amabile has received numerous accolades, including the Lifetime Achievement Award in Organizational Behavior from the Academy of Management in 2018. LinkedIn: https://www.linkedin.com/in/teresa-amabile-8542727 Key Topics Discussed: Retiring, Managing Transitions, Self-Identity, Identity at Work, Life After Work, Meaningful Work, Navigating Emotional Challenges, Personal Passions, Creating Life Balance, Self-awareness, Living Our Values, Retirement Planning, Financial Security, Identity Circles, Career Journey, Personal Success More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Unlock the secrets to mastering our fear and transform it from a stumbling block into a stepping stone. Join me, Craig Dowden, as we journey through the complex world of fear on the Do Good to Lead Well podcast. Drawing from Franklin D. Roosevelt's timeless insight that "the only thing we have to fear is fear itself," we explore how this powerful emotion can skew our perspectives and narrow our focus, often without merit. Discover startling research revealing how often our fears actually come to pass and that more often than not, things are even better than we could have imagined. Armed with the empowering acronym for F.E.A.R., listeners are invited to rethink their perspective on fear, armed with practical strategies to break free from its paralyzing hold. Whether fear is a familiar companion or a sneaky adversary in your life, this episode equips you with the tools to manage it effectively and envision a future less hindered by unfounded worries. Tune in to empower yourself with a fresh understanding of fear and start conquering it today. What You’ll Learn: • Understand how fear skews perspectives and narrows focus. • Learn about fascinating research that challenges our perception of fear. • Learn to identify and manage fear using evidence-based techniques. • Explore insights into how fear compromises our emotional power. Podcast Timestamps: (00:00) The Only Thing We Have to Fear is Fear Itself (06:32) Managing Fear with an Evidence-Based Approach (12:04) Learning from Fear and Anxiety Patterns (125 Seconds) Key Topics Discussed: Positive Leadership, Managing Fear, Resilient Leadership, Building Resilience, Improved Decision-Making, Positive Interpersonal Dynamics, Empowering Ourselves, Navigating Uncertainty, Building Confidence, The Power of Mindset, Gaining Perspective, Increasing Self-Awareness, Mastering Our Emotions, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Listen into this special episode where I join The Rising Leader podcast with host Mark Silverman. I had the pleasure of welcoming Mark to the Do Good to Lead Well podcast and he decided to turn the tables on me. During our conversation, we explore the transformative impact of positive leadership in a VUCA world and challenge the misconception that doing good and achieving success are mutually exclusive. Together, we examine how intentional leadership practices can harmonize operational efficiency while fostering meaningful relationships. By adopting a mindset of integration over compromise, leaders can create a more fulfilling personal and professional experience. Our conversation takes a deep dive into the powerful role of mindset in shaping our experiences. We discuss the influential concepts of Carol Dweck’s growth versus fixed mindsets, emphasizing that changing our perspective can unlock new opportunities and choices. The conversation moves on to the difficulties of receiving feedback, even for the most accomplished individuals, and how proactively seeking feedback can bolster resilience. We also highlight how self-awareness and openness to growth can make challenging feedback less daunting and more constructive, even when it touches upon our very identity. In our final segment, we acknowledge the importance of values-based leadership. When there is a perceived disconnect between stated values and actions, there are tremendous consequences. Being true to our values is crucial, particularly when the going gets tough. Please join us to explore the potential of positive leadership to prompt significant and lasting change that benefits all. What You’ll Learn: • Discover the transformative power of positive leadership and why doing good and achieving success aren't mutually exclusive. • Learn how adopting a growth mindset can unlock new opportunities. • Why proactively seeking feedback is key to leadership development. • Strategies for staying true to one's values under pressure. • Ways to integrate operational efficiency with building meaningful relationships. • Techniques to cultivate individual and organizational resilience. • What is authentic leadership? Podcast Timestamps: (00:04) - Positive Leadership in a VUCA World (09:44) - Mastering our Mindset: Receiving Feedback (13:38) – Change Your Perspective, Change Your World (22:15) – The Power of Authentic Leadership More of Mark: Mark J. Silverman transitioned from a highly successful career in technology, where he generated over $90 million in sales for fast-growing startups, to becoming a sought-after executive coach and speaker. For the past decade, Mark has coached CEOs, senior leaders, and rising high achievers, helping them harness their resources and teams for greater impact while cultivating sustainable success across all areas of their lives. He is the author of The Rising Leader Handbook: Turning High Achievers Into Effective Leaders and Only 10s 2.0: Confront Your To-do List, Transform Your Life, with the latter selling over 75,000 copies. Mark also hosts The Rising Leader Podcast and is working on his third book, which shares the same title. LinkedIn: https://www.linkedin.com/in/mark22102/ Mentions: The Rising Leader Handbook: Turning High Achievers Into Effective Leaders by Mark Silverman Only 10s 2.0: Confront Your To-do List, Transform Your Life by Mark Silverman The Rising Leader Podcast Key Topics Discussed: Positive Leadership, VUCA World, Executive Coaching, Transformative Impact, Do Good to Lead Well, Intentional Leadership, Mastering our Mindset, Growth Mindset, Fixed Mindset, Gaining Perspective, Giving and Receiving Feedback, Maximizing Resilience, Increasing Self-Awareness, Openness to Growth, Values-Based Leadership, Leading with Integrity, 360-Degree Feedback, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Join us for an insightful exploration into the intricacies of workplace culture with Eric Stone, author of "Jumpstart Your Workplace Culture." Listen in as Eric reflects on navigating pivotal challenges like 9-11, offering practical strategies and a human-centric approach to transform organizational dynamics. His insights underscore the potential for innovative thinking in reshaping the way organizations operate. We discuss the critical role of one-on-one interactions in understanding motivations and management styles. Our conversation introduces the "hourglass approach" as a strategic framework for operationalizing insights, emphasizing the importance of mission, vision, and values in decision-making. As we face technological shifts and unforeseen events like the global pandemic, this approach helps realign strategies with core values, ensuring a cohesive and engaged work environment. Explore the importance of embedding organizational values throughout the life cycle of an organization to ensure they remain vibrant and influential. We also examine the key role of talent management, especially when it comes to promotions, emphasizing the need for transparency and linking advancement to cultural and values alignment. Finally, Eric shares his "John Wick School of Management" approach to fostering resilience in hybrid work environments. If you’re interested in how to build a peak performing and highly engaged culture, this episode is for you. What You’ll Learn: • The importance of aligning mission, vision, and values with the "hourglass approach." • Using "30 minutes of fame" to enhance employee-manager relationships • Embedding organizational values from the ground up  • The critical role of diversifying award systems • Why you want to hire for a match rather than hire for fit • Transparency is the key ingredient when it comes to talent management and advancement • Leveraging the "John Wick School of Management" approach to foster resilience in hybrid work environments. Podcast Timestamps: (00:00) – How to Jumpstart Your Workplace Culture (13:11) Building Employee Engagement Through Relationships (18:58) – The Crucial Role of Values In Fostering a Strong Culture (27:09) – Hiring and Promotion as Levers to Drive Culture (42:28) - Building Resilient Organizational Cultures (49:55) The John Wick School of Management Success (53:12) Shrinking the Leadership Gap More of Eric: Eric Stone is a seasoned leader and the founder and CEO of Clear Path Ventures, dedicated to helping organizations cultivate high-performance cultures and address complex challenges. After a remarkable 26-year career at Enterprise Holdings—one of North America's largest privately held companies—Eric became one of the company’s most decorated regional vice presidents, renowned for his skill in fostering resilience and engagement across diverse teams. He led through pivotal moments, including 9/11, the Great Recession, and the COVID-19 pandemic, ultimately deciding to retire in 2018. However, inspired by his network, he soon returned with a new mission: to share his wealth of experience and insights through international keynote talks, workshops, and his award-winning book, Jumpstart Your Workplace Culture. Today, Eric collaborates with leaders to enhance employee engagement, improve customer experiences, and drive sustainable growth. Through Clear Path Ventures and his roles on nonprofit boards, Eric remains committed to empowering businesses and bridging opportunity gaps for marginalized communities. LinkedIn: https://www.linkedin.com/in/eric-stone-clear-path/ Mentions: Jumpstart Your Workplace Culture: A Road Map for Igniting High Performance by Eric Stone Key Topics Discussed: Leadership, Company Culture, Workplace Culture, Values, Mission, Vision, Moral Management, Promotions, Talent Management More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Join me for a captivating conversation with Damon Lembi, the CEO of LearnIt and the best-selling author of "The Learn-It-All Leader." Damon takes us on his incredible journey from the baseball field to the boardroom, sharing how a twist of fate redirected his aspirations towards transformative leadership. Drawing inspiration from iconic coaches and lessons in business learned from his father, Damon reveals the leadership strategies that have shaped his career and how they relate to the core themes of his book. Ever felt like an imposter in your own success story? Damon offers a powerful three-step approach to dismantle imposter syndrome by facing fears head-on, outworking the competition, and practicing "purposeful awfulizing" to mitigate worst-case scenarios. He also delves into the importance of humility and vulnerability in leadership, illustrating how these qualities foster collaboration and trust. By balancing openness with confidence, leaders can create environments where teams thrive and innovation flourishes. We also explore the art of building a culture of continuous learning and the critical role of leaders in this transformation. Damon shares insights on enhancing decision-making with a blend of emotional and logical approaches, using tools like decision journals to refine choices. The episode rounds out with a discussion on team building, emphasizing the need for aligning individuals with core values, nurturing diversity, and fostering a learn-it-all mindset that unlocks potential across the organization. Damon’s journey and wisdom serve as a testament to the power of resilience and adaptability, offering listeners valuable lessons that transcend industries and ambitions. What You’ll Learn: • Why you want to be a Learn-It-All rather than a Know-It-All. • How to overcome impostor syndrome • The importance of humility in leadership • The power of decision journaling • Balancing emotion and cognition in decision-making • Building great teams through curiosity Podcast Timestamps: (00:00) - The Learn It All Leader (13:44) - Overcoming Imposter Syndrome With Empowerment (20:57) - Embracing Humility and Vulnerability as Leaders (28:16) - Building a Culture of Continuous Learning (37:06) - Enhancing Decision-Making (46:47) - Building High-Performing Teams Through Coaching (54:20) - The Power of Connection and Sharing More of Damon: Damon Lembi is CEO of Learnit and a former Division 1 baseball player at Arizona State. With experience upskilling over 1.8 million individuals and working with thousands of companies, he champions a “Learn-It-All” mindset, essential for today’s rapidly evolving workplace. Damon focuses on cultivating adaptability, curiosity, and a winning mentality within teams, addressing modern challenges such as AI advancements, skill gaps, and employee burnout. Through tailored programs, keynotes, and workshops, he equips leaders at all levels to navigate disruption, build strong team cultures, and foster continuous learning. Passionate about inspiring growth, Damon helps organizations transform their workforces into high-achieving, dynamic units, ready to succeed in any environment. LinkedIn: https://www.linkedin.com/in/damonlembi/ Mentions:  The Learn-It-All Leader: Mindset, Traits and Tools by Damon Lembi Key Topics Discussed: Positive Leadership, Team Building, Imposter Syndrome, Humility, Vulnerability, Continuous Learning, Coaching, High-Performing Teams, Personal Growth, Adaptability, Resilience, Innovation, Emotional Intelligence, Learning Mindset, Dealing with Failure, Self-awareness, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Can saying "no" actually strengthen your relationships? Explore this intriguing possibility in this solo episode of the Do Good to Lead Well podcast. Drawing from William Ury's enlightening book, "The Power of a Positive No," we uncover the hidden power behind the word "no" and navigate the common, maladaptive responses it elicits—accommodation, attacking, and avoiding.  Using this book as our compass, we’ll discuss Ury’s powerful and practical three-step approach to saying a positive no. Using real-life examples from my executive coaching practice, you'll learn the significance of acknowledging requests, sharing constraints, and inviting collaborative problem-solving.  Join me in this insightful journey to enhance your communication skills and build stronger relationships in your personal and professional life. What You’ll Learn: • Why saying no is so hard for us. • Maladaptive responses we use instead of “No.” • What is a Positive No? • The role of collaboration in a positive no. • A Positive No in action using real-life examples Podcast Timestamps: (00:00) - The Importance of Setting and Enforcing Boundaries (04:53) – The Maladaptive Things We Do Instead of Saying No (11:07) – What is a Positive No? A 3-Step Process (15:15) – A Positive No In Action Using Real-life Examples Key Topics Discussed: Positive Leadership, Setting Boundaries, Saying No, Managing Relationships, Achieving Harmony, Positive Interactions, Mastering Conflict Resolution, Effective Communication, Navigating Disagreement, Align Priorities, Clarify Expectations, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Mark Silverman discusses the inspiration behind his book, The Rising Leader Handbook, and delves into the key themes of his coaching philosophy. He emphasizes that all leaders are continually "rising." Our conversation highlights the importance of self-awareness, leading oneself, and navigating organizational dynamics, such as leading up, leading peers, and becoming a trusted advisor. Mark shares insights on his coaching methods, including using 360 feedback and personality tests like the Enneagram to help clients recognize habitual behaviors and enhance leadership skills. His approach focuses on separating behaviors from personal identity, which helps leaders improve without taking feedback personally. Mark also discusses strategies for handling executive relationships and stresses the value of curiosity and groundedness in resolving conflicts.  What You’ll Learn: • How to expand your leadership range. • The importance of your circle of trust. • How to breathe and ground yourself. • You need to delegate, set boundaries, and lead honestly. • How to overcome a lack of confidence. • How to get away from the attention grabbing fear. Podcast Timestamps: (00:00) – The Story Behind The Rising Leader Handbook (06:26) – The Power of 360 Feedback and Personality Tests (12:42) – Handling Executive Emotions and Missteps (21:20) – Personal Self-Regulation and Resilience (29:15) – Curiosity as a Superpower (36:25) – Overcoming Overwhelm (41:23) – The Future of Leadership More of Mark: Mark J. Silverman transitioned from a highly successful career in technology, where he generated over $90 million in sales for fast-growing startups, to becoming a sought-after executive coach and speaker. For the past decade, Mark has coached CEOs, senior leaders, and rising high achievers, helping them harness their resources and teams for greater impact while cultivating sustainable success across all areas of their lives. He is the author of The Rising Leader Handbook: Turning High Achievers Into Effective Leaders and Only 10s 2.0: Confront Your To-do List, Transform Your Life, with the latter selling over 75,000 copies. Mark also hosts The Rising Leader Podcast and is working on his third book, which shares the same title. LinkedIn: https://www.linkedin.com/in/mark22102/ Mentions:  The Rising Leader Handbook: Turning High Achievers Into Effective Leaders by Mark Silverman Only 10s 2.0: Confront Your To-do List, Transform Your Life by Mark Silverman The Rising Leader Podcast Key Topics Discussed: Leadership, Executive Coaching, Confidence, Leading Up, Politics, Heated Discussions, Tough Conversations, Self Leadership, Personal Development, 360 Feedback, Team Dynamics, Personal Growth, Breathing Techniques, Grounding, Inner Peace More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Steve Dennis, a strategic advisor and author of "Leaders Leap: Transforming Your Company at the Speed of Disruption," joins us to share his insights on the keys to successful leadership in a rapidly changing world. Our conversation highlights the importance of maintaining a competitive edge and thriving amidst uncertainty, providing listeners with actionable takeaways to enhance their leadership journey. One of the key themes we explore is the challenge of ego in leadership. Through personal stories and industry examples, we examine how clinging to outdated thinking can hinder progress. Steve and I emphasize the necessity for leaders to cultivate humility and flexibility, highlighting the power of mindfulness and self-awareness in decision-making. By distinguishing one's identity from one's ideas, leaders can transform ego into a constructive force, ensuring it supports rather than obstructs their goals. We also tackle the integral roles of failure and innovation in achieving success. Steve discusses the concept of "failing fast and forward," encouraging leaders to embrace experimentation as a means to adapt and thrive. As we examine the evolving landscape of digital attention and AI, we share strategies for capturing consumer interest and integrating generative AI tools into business practices. This episode is a call to action for leaders to prioritize innovation and technology, challenging them to move boldly and act decisively in a fast-paced world. What You’ll Learn: • Powerful insights on transformative leadership in the face of disruption • Navigating change with humble leadership • Strategies for taming out ego • The importance of celebrating failure as a stepping stone towards success • How to unleash the potential of AI to drive innovation • Actionable strategies to lead with agility and maintain a cutting-edge advantage. Podcast Timestamps: (00:00) - Leadership Transformation in Disruption (16:42) - The Problem with Ego in Leadership (28:48) - Adapting to the Speed of Disruption (35:53) - Embracing Failure for Success (48:43) - Experimenting with Generative AI More of Steve: Steve Dennis is a strategic advisor, keynote speaker, podcast host, and bestselling author, recognized globally for his expertise in retail transformation. As the author of "Leaders Leap: Transforming Your Company at the Speed of Disruption" and "Remarkable Retail," Steve's insights on the future of shopping are frequently featured in Forbes, CNN, and Bloomberg. He has delivered keynote talks on six continents, sharing his vision for reigniting customer growth amidst constant change. As President of Sageberry Consulting and a former executive at Neiman Marcus, Steve has guided numerous brands through disruptive growth strategies. He holds an MBA from Harvard and a BA from Tufts University, and resides in Dallas, Texas. LinkedIn: https://www.linkedin.com/in/stevenpdennis/  Mentions: Remarkable Retail: How to Win & Keep Customers in the Age of Disruption by Steve Dennis Key Topics Discussed: Positive Leadership, Navigating Disruption, Managing Ego, Promoting Innovation, Advancing Technology, Dealing with Failure, Fail Forward, A.I., Devising Strategy, Practicing Mindfulness, Increasing Self-awareness, Experimentation, Digital Attention, Competitive Edge, Embracing Transformation, Humility, Flexibility, Effective Decision-making, Personal Growth, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

What if you could harness the power of design thinking to not only shape products but also the future of leadership and innovation? Join us on the Do Good to Lead Well podcast as we sit down with Carissa Carter, the brilliant designer and academic director at Stanford's D School. Carissa shares her groundbreaking insights from her latest book, "Assembling Tomorrow: A Guide to Designing a Thriving Future," diving into concepts like "runaway design" and the vital role individual agency plays in crafting a promising future. Together, we explore how everyday objects and systems are meticulously designed to integrate seamlessly, highlighting the profound influence design holds in our lives. Carissa shares why our emotions serve as a powerful navigational tool, even in places as unexpected as strip malls. Through captivating discussions, we delve into how personal feelings, especially those stirred by social media, can influence experiences and societal dynamics. The conversation becomes even more intriguing as we explore embracing awkwardness and ambiguity, learning how these experiences can lead to personal and professional growth. We close the episode by examining the dual nature of innovation—its triumphs and setbacks—and the importance of designing high-quality metrics within organizations. As we highlight the significance of balancing quantitative data with qualitative insights, we challenge listeners to rethink how organizations measure success and embrace failure as a stepping stone for growth. This episode encourages us to embrace the complexities of our evolving world with curiosity and creativity so we can design a better future together. What You’ll Learn: • Embracing imperfection • Pioneering innovative leadership • The art of visualization and storytelling • The powerful role of emotions in technology • Strategies to navigate ambiguity • Fostering resilience to design a future that thrives beyond imagination Podcast Timestamps: (00:00) - Design Thinking and Positive Leadership (11:55) - Digital Feelings and Visualization (25:15) – Name your Monsters (30:55) - Embracing Ambiguity and Imperfection (38:57) – Learning from Failure (44:36) - Designing High Quality Metrics for Organizational Success More of Carissa: Carissa Carter is the Director of Teaching and Learning at Stanford’s d.school, where she leads pedagogy development, oversees instructors, and shapes course offerings. As a designer and geoscientist, Carissa teaches courses on emerging technologies, climate change, and data visualization, and has authored The Secret Language of Maps (2022) and Assembling Tomorrow (2024). Her work on machine learning and blockchain has garnered design awards from Fast Company Innovation and Core 77. Carissa’s career spans geosciences, design, and leadership, and her passion for maps, innovation, and visual storytelling threads through her work. LinkedIn: https://www.linkedin.com/in/carissalcarter/ Key Topics Discussed: Positive Leadership, Design Thinking, Personal Agency, Technology, Positive Relationships, Managing Emotions, Social Media, Polarization, Visualization, Storytelling, Crafting Our Future, Navigating Ambiguity, Personal Growth, Embracing Imperfection, Team Dynamics, Resilience, Adaptability, Innovation, Leveraging Failure, Using Metrics, Data-based Storytelling, Evidence-Informed Decision-Making, Inclusivity, CEO Success Mentions: Navigating Ambiguity: Creating Opportunity in a World of Unknowns by Andrea Small and Kelly Schmutte More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Join us for an illuminating conversation with Dr. Julia DiGangi, a renowned neuropsychologist and author of "Energy Rising: The Neuroscience of Leading with Emotional Power." Dr. DiGangi shares her extensive experience working with high-profile leaders and organizations, offering a unique perspective on the intricate connection between the brain and behavior, especially under stress. Listen in as we unpack the pivotal role of emotional power in leadership, emphasizing that effective leadership often falters when emotions become overwhelming. Dr. DiGangi simplifies emotions into two states: pain and power, highlighting the universal language of emotions. She underscores the importance of mastering personal emotions to lead others effectively and creating emotional experiences within ourselves before expecting them from others. This episode is packed with practical advice and engaging storytelling, offering a fresh look at how we can harness our emotional power. Explore the transformative potential of navigating challenging emotions as catalysts for personal growth and empowerment. Dr. DiGangi discusses how to intelligently work with anxiety, stress, and other emotions to build resilience and influence. We touch on the importance of facing emotional pain with intention and aligning with one's values to foster long-term strength and resilience. Through powerful examples and practical insights, Dr. DiGangi illustrates how embracing discomfort and uncertainty can lead to profound personal and professional growth. Don't miss this compelling discussion on mastering emotional power in leadership and creating a conscious relationship with ourselves for true healing and creativity. What You’ll Learn: • What it means to lead with emotional power • The journey from pain to power • How to successfully navigate our emotional energy • Turning stress and anxiety into leadership power. • Building resilience through emotional mastery. • Practical advice on navigating challenging feelings like anxiety and stress. • The importance of intentionality and alignment with personal values. • The concept of a "power pattern" to maintain emotional control in any situation. Podcast Timestamps: (00:00) - (00:00) The Genesis of Energy Rising (06:22) - What Is Emotional Power? (21:06) - Leveraging Anxiety and Stress as Catalysts for Empowerment (30:25) - Transform Pain into Power (35:27) - Navigating Uncertainty Through Focusing on Identity (44:06) - The Power of Intention More of Julia: Dr. Julia DiGangi is a renowned expert in the intricate connection between the brain, emotions, and relationships, empowering individuals to lead more fulfilling and emotionally intelligent lives. With extensive research experience in fMRI and EEG, her work has explored stress and resilience, conducted at prestigious institutions like Harvard, Columbia, and the University of Chicago. Dr. DiGangi has also applied her scientific expertise to high-stakes environments, advising leaders at the White House, top global corporations, and Special Forces. Through her powerful insights, she helps people unlock new dimensions of emotional strength in the face of life's defining challenges. LinkedIn: https://www.linkedin.com/in/juliadigangi/ Website: https://substack.com/@drjuliadigangi Mentions: Energy Rising: The Neuroscience of Leading with Emotional Power by Dr. Julia DiGangi  Key Topics Discussed: Positive Leadership, Neuropsychologist, Emotional Power, Managing Stress, Harvard Business Review Press, Emotional Intelligence, Personal Effectiveness, Self-Leadership, Dealing with Pain, Overcoming Maximizing Resilience, Dealing with Rejection, Personal Healing, Leading with Courage, Creating Alignment, Honoring Our Values, Growth Mindset, Navigating Uncertainty, Reducing Overthinking, Overworking, Overgiving, Managing Fear, Emotional Leadership, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

What if leaders from opposite sides of the political aisle could come together to chart a path for a better economic future? In this illuminating episode, we sit down with the Honorable Anne McClellan and the Honorable Lisa Raitt, co-chairs of the Coalition for a Better Future, to explore their inspiring bipartisan efforts aimed at rejuvenating Canada's economy. You'll hear about the coalition's origins, its mission rooted in the global call to "build back better," and how these two formidable leaders use their diverse backgrounds to push for sustainable and inclusive economic growth. We then pivot to discuss the vital role of evidence-based decision-making and the power of cross-partisan collaboration. Anne and Lisa open up about their journey from political adversaries to partners in progress, offering insights into the benefits of starting from a common factual base to reduce polarization. They share candid personal anecdotes and practical advice on lowering emotional temperatures during contentious conversations, making this a must-listen for anyone interested in effective, empathetic leadership focused on making real progress rather than focusing on refusing to compromise. Finally, the conversation turns to the voices that often go unheard in discussions about economic growth: those from rural and small-town Canada. Anne and Lisa share heartfelt stories that highlight the need for inclusive leadership and the importance of listening to diverse perspectives. From dairy farmers to oil and gas executives, the coalition aims to ensure that economic growth is a shared benefit for everyone. This episode is a compelling reminder that economic progress isn’t just about numbers; it’s about people, unity, and a collective vision for a better future. Tune in to be inspired by their vision and learn how you can contribute to a more prosperous Canada. What You’ll Learn: • The formation and mission of the Coalition for a Better Future. • The importance of evidence-based decision-making and cross-partisan collaboration. • The critical role of empathy in today's hyper-polarized environment. • Practical advice on lowering emotional temperatures in discussions and promoting constructive dialogue. • The critical need to include voices from all walks of life, especially those from rural and small-town communities, in the conversation about economic growth. Podcast Timestamps: (00:00) - The Origin Story of the Coalition for a Better Future (14:31) - Working Together for Constructive Dialogue (31:38) – What Does Economic Growth Mean to You? Creating A Conversation for All Canadians (37:07) – The Role of Empathy and Authentic Leadership (43:47) - Navigating Disagreements With Humility (52:38) - Uniting Canada for Economic Growth More of Anne and Lisa: The Honourable Lisa Raitt is vice-chair of global investment banking at CIBC and formerly the Deputy Leader of the Official Opposition. Having served in the House of Commons for eleven years, she held three portfolios as a Conservative cabinet minister: Natural Resources, Labour and Transport. The Honourable Anne McLellan is a former senior advisor at Bennett Jones in Edmonton and former Deputy Prime Minister. Having served as a Liberal MP from 1993 -2006, she held multiple ministerial portfolios, including Public Safety and Emergency Preparedness, Justice, and Natural Resources.   Coalition for a Better Future: https://www.canadacoalition.ca/ Key Topics Discussed: Positive Leadership, Coalition for a Better Future, Economic Growth for All, Canada, Sustainable Economic Growth, Inclusive Conversations, Evidence-based, Cross-partisan, Collaboration, Empathy, Bridging Divides, Authentic Leadership, Overcoming Polarization, Deliberative Democracy, Community Engagement, Authenticity, Transparency, Promoting Unity, Community Involvement, Influencing Policy More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Join us in this engaging episode of the Do Good to Lead Well podcast as we welcome Dr. Nick Holton and Dr. Adam Wright, co-founders of the Anti-Fragile Academy. Listen in as we explore the concept of anti-fragility, which goes beyond mental resilience, enabling individuals to thrive through chaos and volatility. Dr. Holton and Dr. Wright share their expert insights on human potential and the application of cutting-edge science to help individuals and organizations achieve peak performance and overall well-being. This conversation underscores the importance of combining positive psychology with the ability to navigate life's hardships, offering a holistic approach to human flourishing. We break down anti-fragile behaviors into three key components: thriving, resilience, and consistent performance, and examine how these can be applied in both our personal and professional lives. Discover the practical framework of the biopsychosocial model, integrating biological, psychological, and social factors to create a holistic approach to performance and mental health. Additionally, we delve into the significance of motivation and mindset in fostering anti-fragility, highlighting the role of self-determination theory and the importance of mindfulness and meditation for behavior change and attention control. Finally, we explore how process goals can improve skills, endurance, and mental strength. By embracing a philosophy of continuous improvement, we can reach our full potential and positively impact those around us. Don’t miss this thought-provoking episode filled with actionable insights for personal and professional growth. What You’ll Learn: • Understanding anti-fragility and its importance in today's volatile world. • The biopsychosocial model. • The role of motivation, mindset, and mindfulness in fostering anti-fragility. • Actionable strategies rooted in self-determination theory, mindfulness, and meditation. • The significance of a process mindset over outcome goals. • The secrets to creating supportive, high-challenge environments Podcast Timestamps: (00:00) - What is Anti-Fragility? (16:49) - The Biopsychosocial Model: A Holistic Approach to Performance and Mental Health (28:57) - Understanding Motivations and Mindsets for Anti-Fragility (41:18) - Enhancing Performance Through A Process Mindset (46:59) - Building Alignment Through Values-Based Leadership (55:16) - Embracing Our Potential More of Nick and Adam: Nick co-hosts Flourish FM, a podcast in collaboration with Harvard's Human Flourishing Program, where he explores research on how to live well. After a career in education, Nick co-founded The Antifragile Academy with Dr. Adam Wright, aiming to bring the science of human potential to young people, transforming their futures. Adam is a high-performance and executive coach, consultant, and educator specializing in supporting elite performers in high-stakes, volatile environments. As Major League Mental Performance Consultant for the Washington Nationals, Adam draws on decades of practical experience and academic expertise, integrating philosophy, sport psychology, neuroscience, and mental health counseling to optimize performance and well-being. Nick’s LinkedIn: https://www.linkedin.com/in/nick-holton-ph-d-8233a215/ Adam’s LinkedIn: https://www.linkedin.com/in/adamwrightphd/ Mentions: How to make stress your friend | Kelly McGonigal | TED https://www.youtube.com/watch?v=RcGyVTAoXEU Key Topics Discussed: Positive Leadership, Anti-Fragility, Resilience, Positive Psychology, Personal Growth, Professional Growth, Biopsychosocial Model, Motivation, Mindset, Peak Performance, Well-being, Human Potential, Values Alignment, Continuous Improvement, Psychological Flexibility, Emotional Intelligence, High Challenge, High Support, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

How can Canada crack the productivity code to secure a prosperous future? Join us for an enlightening conversation with Pedro Antunes, the Chief Economist for the Conference Board of Canada, as he unpacks the pivotal role productivity plays in shaping our nation's economic landscape. He scrutinizes why GDP per hour worked is a crucial metric for income generation and long-term growth, and why enhancing private sector productivity is essential for maintaining robust public services like healthcare and education. Pedro takes us on a journey through the complexities of the productivity equation. Using concrete examples, he illustrates how higher education and skill levels can lead to substantial income growth. We also uncover the challenges Canada faces with insufficient private investment, exploring how even minor differences in productivity growth rates can have significant long-term economic impacts. Our discussion emphasizes the importance of strategic investments and competitive tax reforms to enhance productivity and fuel economic growth. In our final segment, we tackle the productivity hurdles that emerged post-2015, including the impacts of oil price collapses, the COVID-19 pandemic, and U.S. tax cuts. We explore the post-pandemic challenges in sectors like utilities, transportation, and construction, and delve into the burgeoning knowledge economy. Pedro offers a forward-looking perspective on revitalizing public transit, addressing labor constraints in construction, and crafting immigration policies to attract the skilled trades necessary for housing development. Tune in to gain a comprehensive understanding of Canada's productivity landscape and the critical steps needed to navigate these multi-faceted issues. What You’ll Learn: • The significance of productivity for Canada's long-term prosperity. • Key drivers of economic productivity and income growth. • The economic challenges and investment dynamics post-2015. • Post-pandemic productivity challenges and opportunities. • The evolving landscape of Canada's knowledge economy. Podcast Timestamps: (00:00) – An Introduction to Productivity (10:52) - Productivity Growth and Investment (17:15) - Investment Challenges and Solutions (32:56) - Canada's Post-Pandemic Productivity Challenges (37:32) – The Role of the Knowledge Economy in Productivity (47:12) – Through the Looking Glass: The Future of Productivity More of Pedro: Pedro Antunes is the Chief Economist for the Conference Board of Canada, where he leads a team responsible for producing economic forecast products and reports on key indicators impacting Canada. Joining the Conference Board in 1991 after working with the Canadian Forecasting Group at the Bank of Canada, Antunes has been a key figure in researching issues such as demographic change, public health care sustainability, and long-term economic growth. He regularly provides expert testimony before parliamentary committees and engages with Canadian leaders, the public, and media on economic issues important to the nation. Recently, he has focused on a report titled Cracking the Productivity Code, which addresses productivity challenges in Canada. LinkedIn: https://www.linkedin.com/in/pedro-a-22265a2/  Mentions: Cracking the Productivity Code: Charting a New Path to Prosperity Key Topics Discussed: Positive Leadership, Productivity, Canadian Economy, Economic Growth, GDP, Healthcare, Education, Labor, Capital Investments, Income Growth, Tax Reforms, Small and Medium-Sized Enterprises, Competitiveness, Knowledge Economy, Interprovincial Trade Barriers, AI, Immigration, Skilled Labor, Canada-US Relations, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

In this powerful and inspiring episode of the Do Good to Lead Well podcast, we sit down with Don Romano, CEO of Hyundai Canada, to unpack his revolutionary approach to leadership that reshaped the entire company's culture. Don shares his compelling journey from battling challenging customer and dealer relations to fostering a thriving environment where trust, inclusivity, and open dialogue are the cornerstones of success. Through captivating stories and key experiences, Don illustrates the power of listening and cultural understanding, drawing from his time in the Middle East to his current initiatives at Hyundai Canada. Learn about "Discussions with Don," an initiative that promotes honest and fear-free communication, and see how this approach has driven both productivity and creativity within the organization. Don's perspective on the delicate balance between being receptive to feedback and managing expectations offers invaluable insights for leaders at all levels. Lastly, we explore the profound impact of authentic leadership and values alignment. Hear firsthand how Don integrates core values like honesty, integrity, and resilience into the very DNA of Hyundai Canada, and how these principles have spurred business growth and innovation. Don's commitment to diversity, equity, and inclusion (DEI) is not just a corporate mantra but a lived reality that provides a competitive edge and a more engaging workplace. This episode is filled with valuable wisdom for anyone seeking to cultivate a positive, inclusive and high-performing organization. What You’ll Learn: • Rebuilding trust through active listening. • The significance of fostering a psychologically safe environment for driving innovation and performance. • How authenticity and self-awareness shape effective management. • Strategies for integrating diversity, equity and inclusion into business practices. • How inclusivity can transform company culture. • The importance of aligning organizational values with employee development. • The balance between being receptive to feedback and managing expectations. Podcast Timestamps: (00:00) Rebuilding Trust Through A Listen-First Philosophy (12:44) Asking Questions: A Key Change Management Skill (20:03) The Power of Authentic Leadership (28:00) Diversity, Equity and Inclusion: Driving Forces for Success (32:57) Core Values Alignment: A Leadership Superpower (44:07) Leading with Empathy More of Don: Don Romano is the President and CEO of Hyundai Canada, a position he has held since January 2014. Under his leadership, Hyundai Canada has risen to become one of the nation's leading automotive brands and the largest mainstream electric vehicle distributor. Romano is recognized for championing initiatives that promote a diverse and inclusive corporate culture, resulting in Hyundai Canada being named a great place to work for five consecutive years and one of the best workplaces for women. The company has also been honored as a five-star Diversity and Inclusion Employer by Human Resources Director. In 2021, Automotive News named Romano a notable champion of diversity. Prior to joining Hyundai, Romano held senior positions at Toyota, Nissan North America, and Mazda Motor Company. Mentions: Radical Candor: Be a Kickass Boss Without Losing Your Humanity by Kim Scott Key Topics Discussed: Positive Leadership, Building Trust, Open Communication, Organizational Culture, Customer Experience, Active Listening, Receiving Feedback, Authentic Leadership, Values Alignment, Diversity, Equity, Inclusion, Employee Development, Creativity, Positive Work Environment, Psychological Safety, Self-Awareness, Empathy, Adaptability, Career Development, Learning from Mistakes, Fostering Innovation, High-Performance Leaders, Inclusive Organization, CEO Success. More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

This month, I reflect on a unique and transformative experience that took me out of my comfort zone: a salmon fishing retreat on a remote river in my home province of Newfoundland and Labrador. Joined by five incredible individuals— Andrew, Enrique, Geoff, Mark, and Pete —we embraced the opportunity to disconnect from our usual routines and engage deeply with one another. Despite the low water levels limiting our fishing time, we made the most of our days by engaging in profound conversations that touched on everything from politics and religion to social issues like homelessness. It was an eye-opening experience that highlighted the power of authentic, values-driven dialogue among highly accomplished individuals. Listen in as I share the lessons and insights gleaned from this retreat, emphasizing the importance of open and respectful communication even on potentially contentious topics. These five days were a testament to the enriching power of genuine human connections. This episode is not just about the retreat but also about how such experiences can foster personal growth, build strong relationships, and reinforce the core values that drive effective leadership. What You’ll Learn: • The immense value of authentic human connection. • The importance of disconnecting to reconnect with our core values. • How to have constructive conflict and mutual respect, even on contentious topics. • Balancing passion with humility: The key ingredients to an engaging conversation and personal growth. • The power of community and diverse perspectives. Podcast Timestamps: (00:00) – Stepping Out of My Comfort Zone (03:31) - Deep Conversations Among Diverse Individuals (10:35) – Constructive Disagreement and Mutual Respect (17:14) - Gratitude for Community and Connection Key Topics Discussed: Positive Leadership, Personal Retreat, Newfoundland and Labrador, Transformative Experience, Profound Deep Conversations, Open Dialogue, Respectful Dialogue, Authentic Human Connection, Personal Growth, Effective Leadership, Self-care, Core Values, Diverse Backgrounds, Inspiration, Recharge, Genuine Conversation, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

Join us for an eye-opening conversation with Jerry Kaplan, a leading authority in artificial intelligence and a prolific entrepreneur, as we unpack the profound implications of generative A.I. Jerry, an adjunct lecturer at Stanford, dives into his motivations behind his latest book, "Generative Artificial Intelligence: What Everyone Needs to Know," stressing the necessity of understanding this fast-paced field. We dissect what generative A.I. is, the distinctions it holds from previous A.I. waves, and the vast potential it has in reshaping our interactions with technology and society at large. Throughout our discussion, we explore the seismic shifts generative A.I. is bringing to the job market and the broader workforce. From the evolution of work since the 1800s to contemporary changes, we see how technological advancements have altered job roles—sometimes displacing old ones while creating new opportunities. Generative A.I. stands poised to revolutionize creative and analytical tasks, even in software development, while underscoring the enduring importance of human empathy and personal interaction in a rapidly changing job landscape. We also delve into the rise of emotionally expressive A.I. and its societal impacts, from elder care to reducing political extremism. Jerry provides valuable insights into the concepts of A.I. hallucination and superintelligence, debunking myths and emphasizing the responsible use of A.I. technologies. Our conversation wraps up with a forward-looking perspective on the future of A.I. and society, highlighting the need to address wealth inequality and ensure the benefits of A.I. are widely distributed, fostering a more equitable and optimistic future. What You’ll Learn: • What is Generative A.I. • How is Generative A.I. different from previous waves of A.I.? • The seismic disruptions from A.I. in the job market. • The rise of emotionally expressive AI and its impacts on society. • The innovative potentials and the ethical challenges we face with Generative A.I. • The critical importance of empathy in an A.I.-driven world. Podcast Timestamps: (00:00) – What is Generative Artificial Intelligence? (04:56) - Impacts of Generative A.I. (12:36) - Job Market Shifts Due to Automation (26:28) - Rise of Emotional A.I. Companions (41:00) – A.I. Hallucination and A.I. Superintelligence (52:14) - The Future of A.I. and Society More of Jerry: Jerry Kaplan is a distinguished Artificial Intelligence expert, serial entrepreneur, technical innovator, educator, and bestselling author. He holds a PhD in Computer and Information Science from the University of Pennsylvania, specializing in AI, and a BA from the University of Chicago. Kaplan has founded numerous technology startups, two of which became public companies, and has been a key contributor to the development of groundbreaking technologies such as tablet computers, smartphones, online auctions, and social computer games. Currently, he is an Adjunct Lecturer at Stanford University, where he teaches about the social and economic impact of AI. Kaplan's literary contributions include four influential books, with his latest, "Generative Artificial Intelligence: What Everyone Needs to Know," offering a comprehensive exploration of AI's evolving landscape. His work has earned him recognition in major publications and accolades such as the Ernst & Young Emerging Entrepreneur of the Year award. LinkedIn: https://www.linkedin.com/in/jerry-kaplan/ Key Topics Discussed: Positive Leadership, Artificial Intelligence, Generative A.I., Automation, Technological Advancements, Workforce Disruption, Emotional A.I., Superintelligence, Wealth Inequality, Responsible Use of Technology, A.I. Hallucination, Future of A.I., Ethics for Artificial Intelligence, Natural Language Processing More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Today, we are joined by Joe Davis, Managing Director and Senior Partner at the Boston Consulting Group, who has navigated his remarkable career from a humble start as a sales rep at Procter & Gamble to steering BCG North America through the turbulent waters of the COVID-19 pandemic. Joe shares insights from his latest book, "The Generous Leader," and discusses how fostering positive cultures and championing people has shaped his leadership style, aligning perfectly with our "Do Good to Lead Well" philosophy. Joe Davis' journey is more than just a career path; it's a testament to the power of honesty and openness in leadership. He walks us through instances of profound vulnerability, highlighting how saying "I don't know" can build trust and authenticity within teams. Joe challenges traditional leadership paradigms, presenting a compelling case for the transformative power of generous leadership. From the importance of asking questions to fostering inclusive environments, Joe shines a light on the importance of leading with heart and authenticity. We explore how simple gestures of recognition can strengthen team bonds and promote an inclusive atmosphere. With insights from industry titans and practical advice for leaders at all levels, this episode is filled with actionable insights for anyone looking to take their leadership to the next level. What You’ll Learn: • The essence of generous leadership • The power of asking over telling • The significance of vulnerability during challenging times • The impact of small gestures of recognition • Strategies for fostering an inclusive and diverse work environment Podcast Timestamps: (00:00) – The Journey to Generous Leader (12:13) – What Is A Generous Leadership? (15:36) - The Power of Generous Leadership (20:43) - Effective Questioning is the Cornerstone of Effective Leadership (28:46) – Vulnerability in Generous Leadership (36:20) - Inclusive Leadership Through Action (44:28) - Empathy and Perspective-Taking Key Topics Discussed: Positive Leadership, Transformational Leadership, Vulnerability, Empathy, Questioning, Leading Teams, Boston Consulting Group, The Generous Leader, Human Connections, Inclusive Work Environment, Authenticity, Generosity, Diversity and Inclusion, Role Modeling, Perspective-Taking, Active Listening, Navigating Biases, Managing A Diverse Workforce More of Joe: Joe Davis is a Managing Director and Senior Partner at Boston Consulting Group (BCG), where he chairs BCG's Center for Inclusion and Equity and is the North America Regional Chair Emeritus. Since joining BCG in 1988, Joe has held various leadership roles, including co-founding the Washington, DC office and launching BCG’s Federal Public Sector practice during the 2008 banking crisis. His public sector work earned him recognition as one of Consulting Magazine’s Top 25 Consultants in 2011. Joe also led BCG’s West Coast, where he played a key role in bringing Super Bowl 50 to San Francisco. In addition to his BCG responsibilities, he serves as Vice Chairman of B Capital Group. Before BCG, Joe worked at Procter & Gamble. He holds a BA in Economics from Whitman College and an MBA from Harvard Business School. Joe has been married to his spouse, Sarah, for over 35 years and has four children. LinkedIn: https://www.linkedin.com/in/joedavis1313/ More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Is people development truly the key to business success and societal impact? Join us as we welcome Catherine Allen, co-founder and Chief Impact Officer of AO People Partners, who passionately argues that it is. Catherine sheds light on the transformative power of intentional people development while advocating for a paradigm shift where developing interpersonal skills, such as emotional intelligence, becomes a strategic priority, especially during challenging times. We break down the essential soft skills into core mind skills and people skills. Catherine shares her insights on cognitive-based abilities like executive function, adaptability, and creativity, as well as emotional intelligence-derived skills such as empathy and active listening. Emphasizing the gap between knowledge and practice, Catherine underscores the significance of daily practice and supportive environments for skill development. Learn how these skills are best cultivated through consistent interactions and behaviors within organizations. Our discussion culminates in the creation of a growth-minded, development-centric culture. Catherine illustrates the vital role leaders play in modeling continuous learning and authenticity. She shares real-life examples, including a software company leader who turned project failure into a profound learning opportunity. Discover how fostering a growth mindset, embedding learning rituals, and normalizing a shared language around development can elevate both individual performance and organizational success. Dive into the practical steps leaders can take to embed development into the core of business strategy, ultimately contributing to a thriving workplace and society. What You’ll Learn: • The importance of rethinking why and how organizations develop their employees. • Distinguishing between core mind skills and people skills. • The gap between knowing and doing. • How to create supportive environments to integrate these skills into everyday interactions. • Compelling real-life examples of putting these skills into practice.  • Practical steps to foster a culture of development and continuous learning. Podcast Timestamps: (00:00) - Reimagining People Development in Business (12:15) - Developing Core Soft Skills in Business (19:22) - Fostering a Growth Mindset in Organizations (26:46) – A Model for Leadership Development (42:59) - Creating a Development-Centric Culture More of Catherine: Catherine Allen is the co-founder and Chief Impact Officer of AO People Partners, a leadership development and culture transformation firm dedicated to inspiring and supporting the conscious practice of people development and culture. She specializes in helping executive leaders and teams own, model, and drive the integration of business and people development within their organizations. With a 30-year track record in leadership and consulting, Catherine assists executive leaders in designing strategies, navigating the complex human realities of organizational life. She holds an MS in Conflict Analysis and Resolution from George Mason University. Catherine is also the co-author of "Conscious, Capable, and Ready to Contribute: How Employee Development Can Become the Highest Form of Social Contribution." LinkedIn: https://www.linkedin.com/in/catherineallenao/ Mentions: Conscious, Capable, and Ready to Contribute: How Employee Development Can Become the Highest Form of Social Contribution by Ed Offterdinger and Catherine Allen  Key Topics Discussed: Positive Leadership, Employee Development, Societal Impact, Intentional People Development, Interpersonal Skills, Emotional Intelligence, Navigating Challenging Times, Developing Soft Skills, Growth Mindset, Creativity, Empathy, Active Listening, Organizational Change, Self-awareness, Authenticity, Continuous Learning, Development-Centric Culture More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Ever struggled with how to deliver effective feedback? Have you ever wondered if there is such a thing as too much honesty? How can I share my truth without hurting the other person? If so, this episode is definitely for you. Join me as I speak with Kim Scott, the bestselling author of "Radical Candor" and "Radical Respect," to share her profound insights on effective interpersonal and workplace dynamics. We open the conversation by diving into the complexities of addressing implicit biases and fostering an inclusive environment. Kim recounts a transformative moment that led her to champion radical respect. In this enlightening conversation, we break down the often misunderstood concepts of bias, prejudice, and bullying, providing you with practical strategies to tackle each issue head-on. Learn how "I" statements can address unconscious biases, "it" statements can confront prejudice, and "you" statements can effectively call out bullying. We emphasize the importance of speaking up against wrongdoing and making conscious decisions that align with your personal values to foster a respectful and positive workplace culture. Join us as we explore the pivotal role of radical candor in communication, especially in fast-paced environments where honest feedback can transform team dynamics. Our engaging dialogue offers strategies for discussing diversity, equity, and inclusion with a growth mindset, underscoring the significance of grace and understanding in fostering a more inclusive and respectful work environment. This episode is a treasure trove of insights for leaders committed to nurturing a culture of respect and positive team dynamics. What You’ll Learn: • The subtle but critical differences between bias, prejudice, and bullying. • Practical strategies to address bias, prejudice, and bullying - hint: they are not the same. • The critical role of honest feedback and radical candor in fast-paced environments. • Fostering a culture of inclusion, diversity, and equity with a growth mindset. • Confronting unconscious biases and overcoming workplace bullying with respect Podcast Timestamps: (00:00) – An Introduction to Radical Respect (10:55) - Effective Communication Strategies for Speaking with Respect (26:38) - Fostering Radical Candor in Communication (33:04) - Creating a Culture of Radical Respect (39:13) - Confronting Bias in the Workplace (45:53) - Challenging Bias with Grace  (51:59) – How to Confront Workplace Bullying with Respect More of Kim: Kim Scott is the bestselling author of "Radical Respect: How to Work Together Better" and "Radical Candor: Be a Kickass Boss Without Losing Your Humanity." She co-founded Radical Candor and has served as a CEO coach at Dropbox, Qualtrics, Twitter, and other tech companies. Kim was also a faculty member at Apple University and previously led the AdSense, YouTube, and DoubleClick teams at Google. Kim co-hosts the podcasts "Radical Candor" and "Radical Respect" and lives with her family in Silicon Valley. Her books are highly regarded and frequently referenced by coaches and speakers, who find her ideas and principles transformative in both their personal and professional lives. LinkedIn: https://www.linkedin.com/in/kimm4/  Mentions: Radical Respect: How To Work Together Better by Kim Scott Radical Candor: Be a Kickass Boss Without Losing Your Humanity by Kim Scott Key Topics Discussed: Positive Leadership, Respectful Workplace, Radical Candor, Radical Respect, Effective Communication, Overcoming Bias, Dealing with Prejudice, Bullying, Effective Feedback, Diversity, Equity, Inclusion, Growth Mindset, Positive Culture, Workplace Dynamics, Conscious Decision-Making, Team Success, Honest Communication, Unconscious Bias, Inclusive Environment, Toxic Behavior More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

As we continue to experiment in the Do Good to Lead Well universe, for this month’s solo episode, I am happy to share a very engaging conversation I had as a featured guest on the Leader Chat podcast. We dig into both of my books (Do Good to Lead Well and A Time to Lead) to examine the science and practice of positive leadership.  Leadership isn't just about guiding others—in fact, it starts with leading yourself. Drawing on wisdom from past guests of this podcast like Doug Conant, former CEO of Campbell Soup, we highlight that how we manage our mindset and emotions profoundly affects our ability to foster high performance and innovation. We also touch on the idea that our emotions are vital data points to be learned from rather than feelings to be feared. We also unpack evidence-informed strategies for giving and receiving feedback while maintaining a nurturing environment. Finally, we close the conversation talking about strategies to overcome the fear of conflict. In fact, difficult conversations represent a powerful opportunity to learn and grow. We also identify several strategies to navigate conflict more effectively.  I hope you enjoy this special episode where I am now in the guest chair. What You’ll Learn: • What is positive leadership? • The crucial role of mindset and emotions in leadership • The benefit of viewing our emotions as valuable data points about our inner world • Practical strategies for giving and receiving (critical) feedback • How self-awareness and emotional intelligence drives performance, innovation, and engagement • The importance of prioritizing personal growth and reflection Podcast Timestamps: (00:55) - Introduction (16:24) Navigating Our Mindset and Emotions (25:54) The Power of Feedback in Leadership Excellence (38:10) Maximizing Self-Awareness as a Leader (50:18) Concluding Thoughts and the Future of Leadership More of Jeff: LinkedIn: https://www.linkedin.com/in/drjeffrose/ Mentions: https://www.cognia.org/news-events/podcasts/leader-chat/ Key Topics Discussed: Positive Leadership, Leadership Development, The Science and Practice of Leadership, The Psychology of Leadership, Self-awareness, Mastering our Mindset, Managing Emotions, Giving and Receiving Feedback, Emotional Intelligence, Peak Performance, Innovation, Employee Engagement, Personal Growth, Self-Reflection, Learning from Mistakes, Expressing Gratitude, Empathy, VUCA World More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

What are the ingredients for truly successful leadership? Vera Quinn, President and CEO of Cydcor, joins us to dissect the qualities that set great leaders apart. From her journey in door-to-door sales to navigating the complexities of the Corner Office, Vera's experiences illuminate the themes of self-awareness, integrity, and resilience. She candidly discusses the importance of leaders being brutally honest about their strengths and weaknesses and shares how focusing on service and the development of others transforms organizations. Throughout our conversation, we uncover practical strategies to enhance leadership effectiveness. Vera highlights the significance of understanding and adapting to different personalities to driving personal and collective success. She offers invaluable tips on managing high-stakes, emotional conversations, emphasizing the power of taking breaks and regaining composure. Real-life anecdotes from Vera’s career underscore the message that persistence and resilience are key to overcoming professional setbacks. Curiosity emerges as a pivotal theme, as Vera illustrates how a mindset of continuous learning fosters growth. We discuss the importance of acknowledging mistakes and modeling authenticity and accountability. Vera shares her personal journey of overcoming self-doubt and embracing the belief that with enough dedication, anyone can achieve greatness. Aspiring and experienced leaders alike will find inspiration in her advice on self-improvement and the importance of nurturing a positive internal dialogue. Tune in for an episode filled with actionable insights and heartfelt reflections on the essence of true leadership. What You’ll Learn: • How to master self-awareness through honest self-assessment. • The importance of integrity and resilience in leadership. • Practical strategies for managing high-stakes conversations with empathy. • Building and nurturing a people-first culture. • The power of curiosity. • Why admitting mistakes accelerates your leadership effectiveness. Podcast Timestamps: (00:03) – The Key Qualities of Successful Leadership (15:53) – Difficult Conversations and the Importance of Leading with Empathy (25:26) - Developing People and Building a Peak Performance Culture (37:15) - The Power of Curiosity in Leadership (49:55) - Unleashing Greatness in Yourself and Others More of Vera: Vera Quinn, CEO and President of Cydcor, has been instrumental in the company's growth for over 25 years. Beginning her career as a door-to-door sales representative, she rose through key roles such as COO and VP of Operations, showcasing her entrepreneurial spirit and effective leadership. Since taking the helm in 2020, Cydcor has been celebrated for its people-first culture and recognized as a great place to work. Vera's leadership has fueled client base expansion and the development of innovative strategies, including touchless selling technologies during the COVID-19 pandemic. Named one of the top 10 influential women leaders of 2024, Vera studied political science and history at the University of Toronto and serves as the Executive Director of Liberty Children’s Home in Belize. LinkedIn: https://www.linkedin.com/in/veraquinn/  Mentions: The 7 Habits of Highly Effective People by Stephen Covey Key Topics Discussed: Positive Leadership, Self-awareness, Integrity, Resilience, Authenticity, Purpose, Personality Assessment, Empathy, Innovation, People-first Culture, Personal Growth, Professional Growth, Hiring, Core Values, Curiosity, Accountability, Self-doubt, Positive Mindset, Maximizing Potential, Making Sacrifices, Building Community, Self-improvement More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

What if your ability to lead effectively hinged on a deep understanding of yourself? In this final part of our special 4-part series, I dig deeper into this critical question with CEO of the Year award winner, Kevin Ford of Calian Group. Kevin shares insightful personal anecdotes about how self-awareness has shaped his leadership journey and impacted his organization. We discuss the modern workforce's demand for higher standards in interpersonal interactions and the necessity for leaders to be mindful of their mindset, emotions, and behaviors. Personal and professional growth cannot happen in a feedback vacuum. On the contrary, feedback is the fuel that drives the engine of maximizing our potential. Kevin opens up about the humbling yet enlightening experiences of receiving candid feedback from trusted supervisors and colleagues. We highlight the value of formal feedback processes like 360 reviews and the role of supportive networks in nurturing self-awareness. As we round off the discussion, we explore the transformative potential of AI, including how tools like ChatGPT could revolutionize corporate behavior and decision-making processes. Kevin and I stress the importance of continuous learning and adapting to new technologies as vital elements of effective modern leadership. Join us as we conclude this thought-provoking series about the importance of becoming a Chief Awareness Officer and the secrets to getting there. What You’ll Learn: • Effective Leadership Begins and Ends with Understanding and Managing Our Mindset, Emotions, and Behaviors. • Proactively Seeking Feedback is a Game-Changer for Executive Development. • Beware of the Power of Emotional Contagion. • Fostering A Culture of Feedback. • The Promise of A.I. for Leadership and Organizational Effectiveness. • Where Do We Go From Here? The Future of the Chief Awareness Officer. Podcast Timestamps: (00:00) - The Power of Self-Leadership (10:03) - The Importance of Self-Awareness (15:11) - The Ripple Effects of Self-Awareness (27:50) – Feedback: The Fuel That Drives the Engine of Personal and Professional Growth (32:19) - Creating a Culture of Awareness (37:41) – The Future of A.I. in Organizations and Leadership (47:48) – A Final Word on this Special Series More of Kevin Ford: Kevin is the President and CEO of Calian Group, a solutions company with services in health, IT, systems engineering, and more. Leading the company since 2015, Kevin focuses on teamwork, integrity, and commitment. As you’ll hear in this series of episodes, he’s aware of how he works with others, affects them, and can improve himself. Kevin is also proud to shine a light on how we can improve our leadership by improving ourselves. LinkedIn: https://www.linkedin.com/in/kevin-ford-5426948  Key Topics Discussed: CEO Mindset, Chief Awareness Officer, Self-Awareness, Positive Leadership, Receiving Feedback, Emotional Contagion, Feedback Culture, Effective Decision-Making, Organizational Culture, Continuous Learning, Mindset, Emotions, Behaviors, Personal Growth, Professional Growth, 360 Reviews, Mentors, Social Network, Authenticity, Team Dynamics, Curiosity, Information Channels More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

How does an award-winning CEO manage the complexities of leading a rapidly evolving business landscape? Join us for part 3 of this special 4-part series where I speak with Kevin Ford, the dynamic CEO of Calian, as we unpack the multifaceted nature of business awareness. Kevin sheds light on the ever-changing nature of geographical markets and the unique conditions affecting publicly traded companies, stressing how crucial it is for leaders to stay informed amidst a constant influx of data. Transparent and honest communication becomes our next focus, especially during turbulent times. Kevin discusses the significance of creating an environment where information flows freely up and down the hierarchy. He highlights the importance of mental preparedness for unexpected challenges and staying composed and receptive to input during sudden changes. By fostering such a culture, leaders can effectively navigate dynamic situations and build a resilient organizational culture. We then turn our attention to technological disruptions, particularly cybersecurity and A.I. Kevin emphasizes the necessity of relying on subject matter experts to navigate these complex areas while balancing offense and defense in business strategy. He highlights the importance of recognizing knowledge gaps and assembling teams to cover those blind spots.  Wrapping up, we set up our final conversation where we explore the role of mindset, emotions, and behaviors that are foundational for being a successful Chief Awareness Officer. What You’ll Learn: • The Multifaceted Nature of Business Awareness. • Effective Communication in Turbulent Times. • The Vital Role of Mental Preparedness and Composure When Dealing With the Unexpected. • How to Adapt to Technological Changes. • The Secrets to Building a Resilient Team and Culture. • Leveraging Emotional Intelligence to Harness the Power of Experience Podcast Timestamps: (00:00) - Understanding the Business Environment (07:22) – The Necessity of Transparent Communication and Mental Preparedness When Dealing with the Unexpected (18:28) – The Importance of Stepping Back for Moving Forward (24:35) – Navigating Technological Disruptions in Business: A.I. and Cybersecurity (28:33) – Recognizing Your Knowledge Gaps to Address Your Blind Spots More of Kevin Ford: Kevin is the President and CEO of Calian Group, a solutions company with services in health, IT, systems engineering, and more. Leading the company since 2015, Kevin focuses on teamwork, integrity, and commitment. As you’ll hear in this series of episodes, he’s aware of how he works with others, affects them, and can improve himself. Kevin is also proud to shine a light on how we can improve our leadership by improving ourselves. LinkedIn: https://www.linkedin.com/in/kevin-ford-5426948  Key Topics Discussed: CEO Mindset, Chief Awareness Officer, Self-Awareness, Positive Leadership, Adaptability, Market Awareness, Proactive Leadership, Publicly Traded Company, Data Influx, Market Conditions, Collective Awareness, Transparent Communication, Turbulent Times, Technological Disruptions, Cybersecurity, Artificial Intelligence, Offense and Defense, Business Strategy, ESG, Climate Change, Governance, Resilience, Mindset, Emotions, Behaviors More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

While we cannot get far without our physical health, it is often overlooked in conversations about leadership excellence, especially when it comes to hard-driving executives. In many circles, it is almost seen as a badge of honor to push ourselves to the brink. However, scientific and anecdotal evidence strongly questions that assumption. Is there a healthier and more effective way? Join me for Part 2 of this engaging 4-part series as we welcome back Kevin Ford, CEO of Calian, to share his compelling journey and insights into the critical role of physical health in leadership. Kevin opens up about his own harrowing experience, shedding light on how neglecting his own personal well-being almost cost him his life. We discuss the often-overlooked importance of incorporating health metrics into leadership evaluations, promoting a culture where self-care is encouraged and valued as much as any other leadership trait. Why aren't leaders asking the right questions about their health? Together with Kevin, we tackle the pressing need for leaders to dig deeper into their genetic history and make informed health decisions. By understanding and managing their physical and mental energy, leaders can better navigate the demands of their roles while fostering a more positive organizational culture. We dive into the significance of self-awareness and the bravery required to admit when one is not performing at their best, physically or mentally. This conversation is packed with actionable advice on how leaders can cultivate a thoughtful and intentional approach to their health and well-being so they can transform their organizations in the process. What You’ll Learn: • Self-Care as a Leadership Strategy. • Proactive Health Management: Understanding Your Genetic History. • How to Cultivate a Culture of Open Communication and Emotional Honesty.  • Why You Need to Monitor Your Energy: A leader's energy and self-awareness significantly impact organizational culture. • Adaptability as a Vital Skill for Leadership Success. Podcast Timestamps: (00:00) – Why is Physical Health So Often Overlooked When it Comes to Leadership Excellence? (09:45) – What are the Right KPIs When It Comes to Our Physical and Mental Health? (13:39) – Energy Management: How You’re Feeling Impacts How You’re Performing (19:53) – Bringing Conversations About Mental Health into the Open (24:13) – Your Company Culture Reflects Your Energy More of Kevin Ford: Kevin is the President and CEO of Calian Group, a solutions company with services in health, IT, systems engineering, and more. Leading the company since 2015, Kevin focuses on teamwork, integrity, and commitment. As you’ll hear in this series of episodes, he’s aware of how he works with others, affects them, and can improve himself. Kevin is also proud to shine a light on how we can improve our leadership by improving ourselves. LinkedIn: https://www.linkedin.com/in/kevin-ford-5426948  Key Topics Discussed: CEO Mindset, Chief Awareness Officer, Self-Awareness, Positive Leadership, Physical Health, Mental Health, Well-being, Self-care, Health Metrics, Performance Indicators, Stress, Demanding Roles, Proactive, Preventative Health, Energy Management, Empathy, Open Communication, Emotional Honesty, Human Connection, Company Culture, Adaptability, Hybrid Work Environments, Nurturing More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

A question we routinely ask in this podcast series is “What does it take to be a highly effective leader?” Join me as I deeply explore this question with Kevin Ford, CEO of Calian over a special 4-part series.  In particular, Kevin and I unpack an idea that profoundly resonates with each of us; the Chief Awareness Officer. We both agree that awareness is the most foundational and critical element of leadership excellence, especially when it comes to the Corner Office. In this opening episode, Kevin and I introduce the idea of a Chief Awareness Officer. We also draw on the power of vulnerability and transparency in leadership, as Kevin reflects on his journey through major companies like IBM. Learn how admitting you don't have all the answers can foster a culture of curiosity and collaborative problem-solving, ultimately enhancing collective awareness and informed decision-making. We'll also explore how to harmonize hard metrics with the human elements, like body language and energy, to lead more effectively.  This 4-part series is a must-listen for anyone aiming to cultivate a daily practice of awareness, ensuring your organization remains resilient and successful amidst constant evolution and disruption. What You’ll Learn: • Dive into the concept of a Chief Awareness Officer and why it is so important to executive excellence. • Understand the multifaceted nature of awareness. • Explore the importance of vulnerability and transparency in building awareness as a leader. • Learn how collaborative problem-solving enhances collective awareness. • Discover the critical importance of balancing hard metrics with human elements when it comes to maximizing long-term performance. • Understand the necessity of continuous curiosity and learning for personal and organizational success. Podcast Timestamps: (00:00) – Why the Best CEOs Take on the Role of Chief Awareness Officer (09:50) - The Benefit of Not Having All of the Answers for You and Your Organization (16:34) – The Best KPIs Include the Human Element (21:33) – Looking Ahead for What’s to Come In this Special 4-Part Series More of Kevin Ford: Kevin is the President and CEO of Calian Group, a solutions company with services in health, IT, systems engineering, and more. Leading the company since 2015, Kevin focuses on teamwork, integrity, and commitment. As you’ll hear in this series of episodes, he’s aware of how he works with others, affects them, and can improve himself. Kevin is also proud to shine a light on how we can improve our leadership by improving ourselves. LinkedIn: https://www.linkedin.com/in/kevin-ford-5426948  Key Topics Discussed: CEO Mindset, Chief Awareness Officer, Self-Awareness, Positive Leadership, Effective Leadership, Organizational Dynamics, Market Insights, Vulnerability, Transparency, Problem-solving, Learning, Adaptation, Resilience, Organizational Success, Authentic Leadership, Adaptability, Confidence, Resilience, Overcome Obstacles More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Today is a very special day in the Do Good to Lead Well universe! The podcast officially turns 100. It is hard to imagine how far we have traveled together in a very short time. It is impossible to do justice to the amazing conversations we have shared together. To mark this very special occasion, I curated some of the most inspiring and thought-provoking insights shared by the CEOs, bestselling authors, and TED speakers I have spoken with over the past 2 years. I picked the clips that attendees most commented on during or after the live broadcast. My goal on putting this episode together was to provide a masterclass on self-leadership. After sharing these powerful clips, I’ll provide my commentary, linking the threads together and connecting them with past guests. At the close of the episode, the tables are turned as Alan Mulally, the former CEO of Ford Motor Company and my collaborator on my latest book, asks me a question or two. I hope you enjoy this extended episode as much as I did putting it together. What You’ll Learn: • Why we need to manage things and lead people. • How radical respect is the foundation of leadership effectiveness. • Why the best leaders focus on continuous improvement. • How to better manage our egos • Delegation allows us to scale ourselves as leaders and uplevel our team members. • Ways to create an inclusive environment. • How to maximize personal accountability • Navigating conflict and leading with courage • Building resilience  • Mastering authentic leadership Podcast Timestamps: (00:00) - A Heartfelt Thank You (07:11) - Manage Things, Lead People with Stephen M.R. Covey (Bestselling Author of Trust & Inspire and The Speed of Trust) (13:27) - Radical Respect: A Foundation for Positive Leadership with Kim Scott (Bestselling Author of Radical Respect and Radical Candor) (17:27) - What Do I Need to Do to Be Better? With Dr. Lisa Calder (CEO, Canadian Medical Protective Association) (22:21) - Humility Is The New Smart with Ed Hess (Bestselling Author + Professor Emeritus, Darden) (27:01) - Unleashing the Power of Your Team with Sue Hutchison (President and CEO of Equifax Canada) (31:45) - The Power of Curiosity and Asking Questions with Tracey Black (Former CEO of Payments Canada) (35:38) - Give Things Away to Scale Yourself with Adam Bryant (Bestselling Author of The Leap to Leader and The Corner Office) (40:35) - Truly Creating an Inclusive Environment with Sally Helegesen (Bestselling Author of Rising Together and How Women Rise) (44:54) - How to Leverage the Upsides of Conflict with Matt Abrahams (Bestselling author of Think Faster, Talk Smarter) (51:32) - Leading with Courage with Doug Conant (Bestselling Author of The Blue Print + former CEO of Campbell Soup Company) (57:22) - The Maniac Pledge: A Mantra for Personal Accountability with Garry Ridge (Bestselling author + former Chairman and CEO WD-40 Company) (1:02:57) - Self-Compassion: An Underdeveloped leadership and life skill with Kristin Neff (Bestselling author and pioneering researcher) (1:08:35) - What Is Authentic Leadership? with Alan Mulally (Former CEO of Ford Motor Company) Key Topics Discussed: Positive Leadership, Managing Emotions, Emotional Intelligence, Mindset, Humility, Learning Moments, Asking Questions, Seeking Feedback, Resilience, Empathy, Accountability, Inclusivity, Delegation, Coaching, Curiosity, Active Listening, Leading with Courage, Vulnerability, Values, Productivity, Self-Discovery, Self-Leadership, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

Do you think that asking for help is a leadership superpower? Join us as we sit down with Justine Hendricks, President and CEO of FCC, to answer this thought-provoking question and many others over the course of our discussion. We start by examining the importance of curiosity, particularly for CEOs who must navigate complex crises and uncharted territories. Justine shares her thoughts on maintaining an open mind and understanding different perspectives before jumping to solutions. Additionally, we discuss the critical role of communication and accessibility in leadership, emphasizing how these qualities help leaders adapt to today's dynamic environment. Justine takes us through the evolving workplace culture, emphasizing how humility and the willingness to ask for help have become essential strengths. Reflecting on significant events like George Floyd, she illustrates the profound impact of observation and reflection in addressing the root causes of crises. We delve into the emotional aspects of organizational transformation, highlighting how clear communication and linking changes to the company’s mission can build trust and resilience among employees. Finally, we explore the critical roles of authenticity and active listening in leadership. Justine shares her thoughts on the importance of balancing being true to oneself with maintaining awareness of the surrounding environment. We stress the importance of setting boundaries, celebrating small wins, and prioritizing well-being to cultivate a supportive and sustainable leadership approach. This episode offers a rich tapestry of insights, personal anecdotes, and actionable advice for anyone looking to enhance their leadership journey. What You’ll Learn: • The indispensable role of curiosity in CEO success • Embracing vulnerability and the strength in asking for help • Managing the emotional landscape of organizational transformation • Authenticity as a cornerstone of genuine human connection • The underestimated power of active listening • Prioritizing well-being for sustained leadership effectiveness Podcast Timestamps: (00:00) – What Are the Essential Leadership Qualities? (13:10) - The Power of Asking for Help (21:43) - Navigating Transformation and Challenge (34:20) - The Role of Authenticity in Strong Leadership (39:55) – The Importance of Active Listening in Leadership Excellence (46:23) - Prioritizing Well-Being in Leadership More of Justine: Justine Hendricks is the President and CEO of FCC, a Canadian federal crown corporation which offers financing, insurance, software, and more to Canada’s agriculture industry. With previous experience at RBC and Export Development Canada, Kristine has a wealth of knowledge to offer when it comes to building, leading, and empowering successful teams in business. She's a member of the University of Ottawa Board of Governors and currently sits on their Audit Committee. She earned an MBA from the University of Ottawa and a bachelor's degree from Carleton University. LinkedIn: https://www.linkedin.com/in/justine-hendricks-ab82664/ Key Topics Discussed: Leadership, Effective Leadership, Curiosity, Open-mindedness, Communication, Navigating Uncertainty, Crisis Management, Workplace Culture, Humility, Vulnerability, Asking for Help, Human Connection, Organizational Transformation, Authenticity, Active Listening, Well-being, Setting Boundaries, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

What if the secret to successful leadership lies not in expertise but in empathy and purpose? Join us as we sit down with Dr. Lisa Calder, CEO of the Canadian Medical Protective Association, to uncover what it truly takes to lead with impact in today's fast-paced world. Dr. Calder, who brings a wealth of experience from her background as an emergency physician, shares her unique insights on synthesizing dynamic information and leveraging generalist skills to build and optimize expert teams, all while managing ego and understanding one's purpose. Explore the essence of intentional reflection in elevating your leadership practice. Dr. Calder shares practical strategies like the "five whys," mind mapping, and the use of a color-coded calendar to align professional and personal goals. These tools and strategies offer a roadmap for maintaining balance and focus in a demanding environment. Dr. Calder shares her personal wellness journey, emphasizing the importance of intentional energy management, authenticity, and vulnerability. We discuss how these qualities foster a supportive organizational culture and normalize mental health, setting clear boundaries for disconnecting from work. By role modeling healthy behaviors and embedding wellness practices into daily routines, leaders can significantly enhance both personal and organizational well-being. Tune in to discover actionable strategies for leading with empathy and resilience. What You’ll Learn: • Don’t aim to be the smartest person in the room: Be the best leader in the room • The value of generalist skills for 21st-century leadership • Manage our egos to manage our success • Why you need to know where you spend your time • The keys to effectively managing your energy • The parallels between sports leadership and building a peak performance company • How to instill EDI into the fabric of your organization Podcast Timestamps: (00:00) Keys to Successful Leadership (09:56) The Power of Reflection and Time Management for Leaders (22:37) Why the Best Leaders Care About Empathy (29:54) Fostering Resilience in Organizations (35:53) Promoting Wellness and Well-Being (41:02) Authenticity and Vulnerability: A Dynamic Duo for Leadership Excellence (47:15) EDI and the Need to Focus on Continuous Improvement More of Lisa: Dr. Lisa Calder is a distinguished healthcare leader, emergency physician, and researcher with a demonstrated history of working in hospital and healthcare settings. She excels in leveraging analytics to drive data-informed improvements in clinical care, with expertise in clinical research, patient safety, quality improvement, and medico-legal data analysis. As a collaborator, innovator, and team builder, Dr. Calder works across various departments within the CMPA and with healthcare stakeholders to enhance care safety through research. She is renowned for her dynamic teaching and presenting style, having received numerous awards for her contributions. Dr. Calder has published over 80 research papers, significantly advancing the CMPA's research profile in patient safety, obstetrical care, surgical care, and risk management. LinkedIn: https://www.linkedin.com/in/lisa-calder-8aa9b441/ Key Topics Discussed: Empathy, Purpose, Canadian Medical Protective Association, Managing Expert Teams, Managing our Ego, Effective Time Management, Reflection, Intentional Leadership, Coaching, Mind Mapping, Maintaining Balance, Focus, Emotional Intelligence, Wellness, Vulnerability, Mental Health, Energy Management, Authenticity, Organizational Culture, Meditation, Self-Awareness, Energy-Draining Activities, Mental Health Stigma, Boundaries, Role Modeling, Equity, Diversity, Inclusion, Continuous Improvement, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Is the traditional office becoming a thing of the past? In this episode, we sit down with Nick Bloom, Stanford professor and LinkedIn’s Top Voice on Remote Work, to uncover the transformative shifts in our work models that accelerated throughout the pandemic. With two decades of research behind him, Nick provides an in-depth look at how technology has revolutionized remote and hybrid work environments. We explore the rising popularity of hybrid work models, the slowdown of the return-to-office movement, and practical advice for executives and managers navigating this new terrain. Discover how different organizations are uniquely adapting to remote work, from consulting firms to call centers. Nick shares valuable insights on how to balance flexibility with performance and the profound benefits of remote work. We dive into the importance of tailored approaches based on job nature and organizational needs, offering crucial recommendations for both startups and larger companies who are embracing or considering hybrid models. Furthermore, we discuss the challenges of managing hybrid and fully remote teams, and the impact of these models on diversity, equity, and inclusion (DEI) initiatives. We close out the episode discussing mental health, employee retention, and the economic reshaping due to the "donut effect.” Join us for an enlightening conversation and stay ahead of the curve in the evolving landscape of the future world. What You’ll Learn: • The balance between flexibility and performance • How to tailor hybrid work for various roles and organizations • The benefits of remote work that equate to an 8% pay raise • Strategies for integrating successful remote work practices into your organization • The crucial role of choice and flexibility for mental health • Solving the mystery of remote onboarding • The ongoing shifts in workforce dynamics and hiring practices   Podcast Timestamps: (00:03) - Leading Remote and Hybrid Teams (10:29) - The Future of Hybrid Work Arrangements (17:04) - Remote Work Benefits and Considerations (20:28) - Strategies for Remote Work Integration (33:06) - Remote Work – Impacts on DEI and Productivity (43:40) - Mental Health and Remote Onboarding (52:00) – The Future of (Remote) Work More of Nick: Nick Bloom is a professor in the Department of Economics and, by courtesy, at the Stanford Graduate School of Business. He co-directs the Productivity, Innovation and Entrepreneurship program at the National Bureau of Economic Research (NBER) and is a fellow at both the Centre for Economic Performance and the Stanford Institute for Economic Policy Research. Bloom's research focuses on management practices, working with McKinsey & Company and Accenture to gather extensive data and conduct management experiments, and he has extensively studied the impacts of large uncertainty shocks on the U.S. economy. He lives on the Stanford campus with his wife and three children, maintaining a multi-lingual household influenced by his London roots and his Scottish wife. LinkedIn: https://www.linkedin.com/in/nick-bloom-86b79510b/ Key Topics Discussed: Remote Work, Hybrid Work, Nick Bloom, Future of Work, Technology Advancements, Managing Work,  Job Satisfaction, Employee Retention, Inclusion, Mental Health, Onboarding, Hiring Practices, Work Dynamics, Productivity, Flexibility, Connectivity More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

Have you ever started down a conversational pathway and wish you could turn around and exit stage right? Despite our good intentions, we can find ourselves knee-deep in a complex and challenging situation. Our ‘Speak-First, Think-Later’ culture amplifies the potential risk. Join me in this month’s solo episode as I unveil a simple yet powerful three-step process, borrowed from an unlikely source—the comedian Craig Ferguson. We probe the depths of when to speak, what to share, and who should deliver the message, turning your communication into a deliberate and effective tool. Discover how asking ourselves these critical questions before speaking can steer us away from potential conversational pitfalls and guide us toward more meaningful interactions. What You’ll Learn: • A 3-step reflection process to guide if and how you contribute to crucial conversations • The importance of asking why you are sharing this message • The role of timing in effective communication • Being strategic about the messenger Podcast Timestamps: (00:00) Introduction (01:55) The Importance of Effective Communication (02:22) Introducing Craig Ferguson's Three-Step Process (03:25) Question 1: Does This Need to Be Said? (05:52) Question 2: Does This Need to Be Said by Me? (09:02) Question 3: Does This Need to Be Said by Me Now? (10:30) Applying the Three-Step Process in Real Life (14:16) Conclusion Key Topics Discussed: Meaningful Connection, Communication, Open-ended Questions, Self-reflection, Managing Relationships, Navigating Conflict, Emotional Intelligence, Craig Ferguson, Timing, Effective Communication, Actionable Tips, Personal Development More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Welcome back to the Do Good to Lead Well podcast, where the art and science of communication takes center stage. Join us as we engage with Stanford professor and communication maestro, Matt Abrahams, discussing the secrets unveiled in his best-selling book "Think Faster, Talk Smarter." From the power of open-ended questions to the finesse required for a graceful exit from a conversation, we cover it all and ensure that you walk away with skills that transcend the ordinary, transforming every interaction into a moment of engaging connection. Through a combination of science, neuroscience and applied practice, Matt brings a wealth of knowledge that will sharpen your ability to communicate. This episode isn't just about mastering the high-stakes world of spontaneous dialogue; it's about the nuances of everyday interactions. Listen in as we explore the underestimated skill of small talk, revealing how to navigate social exchanges with confidence and purpose. Discover the importance of asking open-ended questions, learn the art of exiting conversations without awkwardness, and appreciate the power of listening—skills that transform small talk from a dreaded chore into an opportunity for meaningful connections. Whether you're remote or face-to-face, we've got tips to help you communicate more effectively and engage listeners with greater equity and impact. Finally, we dive into the soft skills that often go unnoticed but can significantly influence our interactions. Unpack the strengths of introversion and how humor and cultural understanding play pivotal roles in effective communication. We also examine the evolving landscape of digital communication, including the strategic use of emojis and the importance of feedback in building a culture of open dialogue.  This episode promises to equip you with the tools necessary for becoming a more empathetic and impactful communicator in your personal and professional lives. Tune in, subscribe, and join us on this transformative journey to elevate your communication prowess. What You’ll Learn: • How to Conquer the Fear of Impromptu Speaking • The Strategic Art of Small Talk • Hybrid Communication: Best Practices • The Strengths of Introverts for Effective Communication • Navigating Cultural Nuances • Using Humor to Create Connection • Why Empathy is the Key Ingredient to Navigate Conflict • The Perils and Promise of Emojis • Effective Feedback Techniques • Improving Our Communication Is A Lifelong Journey Podcast Timestamps: (00:00) – The Power and Promise of Effective Communication (10:33) - Mastering Small Talk and Impromptu Communication (17:40) – Equity and Engagement in Communication (23:24) - Leveraging Lessons from Introversion, Humor, and Cultural Awareness to Elevate Your Impact (31:55) – Communication Secrets for Navigating Conflict (45:21) - Effective Use of Emojis and Feedback to Enhance Connection Key Topics Discussed: Communication Skills, Small Talk, Hybrid Communication, Humor, Conflict Management, Emojis, Feedback, Virtual Communication, Managing Anxiety, Public Speaking, Active Listening, Empathy, Radical Candor, Improvisation More of Matt Abrahams: Matt Abrahams is a renowned expert in communication, celebrated for his dynamic roles as a Stanford University lecturer, author, and podcast host. He teaches strategic communication at Stanford's Graduate School of Business, where he received the prestigious Alumni Teaching Award. As a sought-after keynote speaker and communication consultant, Matt has coached presenters for high-stakes events such as IPO roadshows, TED Talks, and World Economic Forum presentations. He hosts the award-winning podcast "Think Fast, Talk Smart" and has authored books like "Think Faster, Talk Smarter" and "Speaking Up without Freaking Out," which offer practical strategies for confident and effective communication. Website: https://mattabrahams.com/ More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Ever wrestled with the relentless voice in your head that magnifies every slip-up and whispers doubts at the worst possible moments? I had the privilege of sitting down with Ethan Kross, an acclaimed authority on controlling the conscious mind and the inner mechanisms that govern our self-talk. Together, we dissect the phenomenon of ‘chatter’, those pesky negative thought loops that can ambush our emotional equilibrium. With a blend of personal insights and evidence-based strategies, this episode will you with the arsenal you need to tame these internal foes and lead a more poised, positive life We start by dissecting some common misunderstandings, shedding light on the importance of balancing emotional expression with solution-focused problem-solving when engaging with our own or other’s personal or professional challenges. Also, learn how to navigate the intricate dance of giving and receiving support with the finesse that builds true connections and effective leadership.  Next, we delve into the advent of the digital age, which has woven social media so intimately into our lives that it’s become a double-edged sword; capable of slicing through our confidence or defending our sense of community. Later in our conversation, we navigate the intricacies of how these platforms can amplify our internal chatter or, conversely, serve as lifelines of support and understanding.  Finally, we explore the transformative role of your environment on your mental chatter as we discuss how external factors can become critical allies in your quest for tranquility. From the calming influence of nature to the orderliness of your living and working space, discover how your surroundings can contribute to a more harmonious inner life. Join us for this immersive episode and leave feeling empowered to optimize the emotional tools at your disposal for a life with less chatter and more clarity. What You’ll Learn: • The link between emotional and social pain • The pros and cons of social media in managing our inner monologue • The transformative role of rituals and structured behavior in managing our chatter • How to give and receive emotional support • The answers lie within – why we hold the key to our chatter Podcast Timestamps: (00:00) – An Introduction to Chatter (14:15) - Understanding the Impact of Social Media (25:45) – The Power of Rituals (30:01) – How to Effectively Give and Receive Support (33:07) – Our Environment Shapes Our Chatter (44:51) –On the Importance of Negative Emotions and the Perils of Toxic Positivity Key Topics Discussed: Self-Leadership, Self-Awareness, Negative Thought Spirals, Emotional Well-Being, Rituals, Emotional Expression, Inner Critic, Self-Talk, Mental Mastery, Emotional Intelligence, Emotional Mastery, Resilience, Personal Growth More of Ethan: Ethan Kross is a renowned expert on controlling the conscious mind, an award-winning professor, and a bestselling author at the University of Michigan’s top-ranked Psychology Department and Ross School of Business. He investigates how self-talk impacts health, performance, decisions, and relationships. Born and raised in Brooklyn, he graduated magna cum laude from the University of Pennsylvania and earned his PhD in Psychology from Columbia University, followed by a postdoctoral fellowship in social-affective neuroscience. Kross's research is widely published and has garnered significant media attention. He is the author of the national bestseller "Chatter: The Voice in Our Head, Why it Matters and How to Harness It," and resides in Ann Arbor with his family. LinkedIn: https://www.linkedin.com/in/ekross/  More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Ever wonder what it takes to create a company culture that not only endures but thrives? Unlock the secrets as Dan Turner, the visionary CEO of Xperigo, pulls back the curtain on fostering a workplace where Mondays are the new Fridays. Throughout our enlightening conversation, Dan shares the ins and outs of nurturing core values that resonate at every level of the organization. He takes us on a tour from the early days of shaping Xperigo’s cultural identity to the present, where recognition systems and performance reviews are steeped in core values and principles. It’s a masterclass in making every employee an indispensable part of the company’s cultural journey. The episode is filled with strategies for authentically engaging with your team, from heartfelt meet and greets with new hires to championing a culture of support and recognition that turns workplace challenges into opportunities.  As we cast our gaze to the horizon, Dan reflects on the monumental shift in leadership and corporate ethos over the recent decade. The conversation turns to how the pandemic has catalyzed a departure from archaic command-and-control models towards embracing a more empathetic and trust-centric leadership style. Dan’s experiences and forward-thinking exemplify how a culture of care and authenticity doesn’t just elevate a business—it elevates everyone who comes into contact with it; both inside and outside of the organization. Join us and discover how these cultural shifts can lead to a future where business success and personal fulfillment are not mutually exclusive but interwoven threads of the same fabric. What You’ll Learn: • The Essence of a Purpose-Driven Culture • Practical Steps to Embedding Purpose • Creating Recognition Systems that Reinforce Core Values • Consistent Communication: The Key to Community Building • Culture Drives Peak Performance • How to Lead with Authenticity and Vulnerability • Sustaining Culture Wherever You Are • Embracing Change and Continuous Learning Podcast Timestamps: (00:00) The Secrets of an Award-Winning Culture – Practical Insights to Drive Exceptional Engagement (11:27) Never Stop Learning – The Role of Continuous Improvement to Sustain Excellence. (20:37) The Power of Employee Feedback (25:13) Vulnerability and Authenticity – A Dynamic Duo for Leadership Success (27:51) Nice Guys Don’t Finish Last in Business – They Win the Race (34:47) How Far Can We Take This? Keep Pushing to Challenge Yourself and Your Team More of Dan: Dan Turner is the esteemed President and CEO of Xperigo, a premier provider of customer experience management services in the automotive industry. With over three decades of experience, Dan has honed his skills in strategic planning, business development, and fostering invaluable partnerships. Under his visionary leadership, Xperigo has flourished, earning accolades such as Shell Mobility Partner of the Year and Canada's Most Admired Corporate Culture award, a remarkable achievement reflective of Dan's commitment to excellence. Beyond his professional prowess, Dan is revered for his dedication to cultivating a workplace culture marked by collaboration, empowerment, and continuous improvement, making Xperigo a standout choice for top talent and industry recognition. LinkedIn: https://www.linkedin.com/in/turnerdan/?originalSubdomain=ca Key Topics Discussed Purpose-Driven Culture, Resilience, Employee Recognition, Award-Winning Corporate Culture, Leadership, Empathy, Trust, Fostering Employee Voice, The Power of Vulnerability, Caring Culture More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

This is the inspiring story of Dan Turner, CEO of Xperigo, a company that has been recognized multiple times as being one of Canada’s Most Admired Corporate Cultures. In the first part of this special two- part series, we unpack Dan’s improbable journey from tow truck driver to CEO. It shines a light on the grit, gumption, and the audacious goals that can lead any determined individual from the roadside to the corner office. Dan opens up about the role models that sparked his ambition and the confidence that grew from each small win, providing a blueprint for anyone ready to take the wheel of their career and steer it towards success. Dan and I dig into the parallels between the leadership qualities forged in the competitive fires of high school sports and how those skills translate seamlessly into guiding teams in a business setting. This episode is a playbook for dreaming big, crafting a winning strategy, and maintaining momentum in the darkest times. Together, we dissect the attributes that propel an individual from the starting line to the finish line, emphasizing the resilience that turns setbacks into setups for greater achievements. We wrap up our conversation with a candid look at the risks that lead to the greatest rewards and immerse ourselves in how to navigate the choppy waters of leadership during crisis. Our exchange sheds light on the value of authenticity, adaptability and the strength found in teamwork. Dan’s journey is not just a testament to his own success, but a beacon for those yearning to unleash their potential and make the climb from the ground floor to the C-suite. What You’ll Learn: • The power of role models • Why setting small goals is key to achieving big wins • The mindset needed to overcome self-doubt and set audacious goals • The role confidence plays in taking risks • How to celebrate small victories and build unshakable confidence • The parallels between sports leadership and building a peak performance company • The importance of adaptability and authenticity in navigating a company through challenging times Podcast Timestamps: (00:00) - From Tow Truck Driver to CEO (08:39) - Celebrating Wins and Building Confidence (15:18) - Overcoming Setbacks and Finding Motivation (20:44) - The Power of Leadership and Teamwork (30:29) - Setting and Achieving Big, Hairy, Audacious Goals (BHAGs) (39:58) - Taking Big Chances for Big Success (48:24) – Navigating Crisis Leadership (52:30) - Embracing Authentic Leadership More of Dan: Dan Turner is the esteemed President and CEO of Xperigo, a premier provider of customer experience management services in the automotive industry. With over three decades of experience, Dan has honed his skills in strategic planning, business development, and fostering invaluable partnerships. Under his visionary leadership, Xperigo has flourished, earning accolades such as Shell Mobility Partner of the Year and Canada's Most Admired Corporate Culture award, a remarkable achievement reflective of Dan's commitment to excellence. Beyond his professional prowess, Dan is revered for his dedication to cultivating a workplace culture marked by collaboration, empowerment, and continuous improvement, making Xperigo a standout choice for top talent and industry recognition. LinkedIn: https://www.linkedin.com/in/turnerdan/?originalSubdomain=ca Key Topics Discussed: CEO Mindset, Success, Self-Belief, Grit, Teamwork, Big Goals, Self-Motivation, Navigating Setbacks, Authentic Leadership, Adaptability, Empowerment, Collaboration, Confidence, Resilience, Growth, Overcome Obstacles More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Today Craig shares valuable insights on mastering our emotions. Emphasizing the importance of understanding emotions as data points, the conversation reveals how emotions, both positive and negative, play a crucial role in our lives by providing essential information about our state of well-being. Craig introduces the concept of 'Affective Labeling' as a powerful strategy for emotionally engaging challenges. He references a study from UCLA involving participants with a phobia of spiders to demonstrate how precisely labeling emotions can significantly reduce stress responses and facilitate closer engagement with fear-inducing situations. The episode underscores the importance of acknowledging and precisely labeling emotions to process them effectively and act constructively, offering listeners a practical approach to better handle their emotional well-being in personal and professional contexts. What You’ll Learn: • Affective labeling provides an action plan for addressing emotions. By accurately identifying how you feel, you can determine appropriate steps to align your emotions with your desired state. • Participants who labeled their emotions more precisely in a study experienced lower stress responses and engaged in more approach behaviors. • Avoiding or suppressing negative emotions can lead to increased intensity and difficulty in managing them. Podcast Timestamps: (00:00) Introduction (00:35) A Big Thanks to You (00:58) Mastering Emotions in Today's World (01:34) Understanding the Value of Emotions (05:35) The Power of Emotional Labeling (06:03) UCLA’s Spider Phobia Experiment (13:03) Applying Emotional Insights to Leadership and Personal Growth (17:42) Conclusion Key Topics Discussed: Affective Labeling in Emotions, Fears, Stress Response and Management, Emotional Awareness, Constructive Approach Behaviors, Positivity, Negativity More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Have you ever been interested in the field of positive psychology and coaching? Tune into this engaging episode for a captivating journey on the subject with Robert Biswas-Diener, a globally recognized thought leader and researcher. Listen in as Robert shares his extraordinary path, one paved by a childhood shaped by his parents who were top psychologists, to becoming a pioneer in coaching research and practice. His insights challenge us to reconsider our assumptions and approach leadership and life with a renewed perspective. This episode explores the transformative power of coaching and the intricate dance between empathy, questioning, and personal growth. As we unravel the elements of effective coaching, Robert and I dissect the nuanced art of asking great questions. Learn how to cultivate patience and reflection in decision-making, harness the power of a coaching mindset, and empower the people you care about most at work and at home to find their own solutions. Discover why embracing uncertainty and fostering intellectual humility are the hallmarks of exceptional coaching and leadership. If you’re grappling with imposter syndrome, this discussion offers unconventional insights, including strategies to forge a positive self-view while also recognizing the value and necessity of self-doubt.  Wrapping up this enlightening episode, we delve into the ethical landscape of coaching within organizations, highlighting the vital role of confidentiality. The conversation also presents strengths-based and resilience-building strategies, providing a roadmap for fostering well-being and performance.  Whether you’re a seasoned coach, a burgeoning or experienced leader, or simply passionate about personal development, this episode promises to leave you with profound insights and actionable knowledge to elevate your coaching skills and enrich your leadership journey.  What You’ll Learn: • Provocative reflections on the ‘conventional wisdom’ of coaching • The role of intellectual humility in coaching and leadership • The art of asking the right questions • The balance of empathy in coaching • Strategies to combat imposter syndrome • Navigating the ethical landscape of coaching within organizations • Why you hold the key to building personal resilience Podcast Timestamps: (00:00) - Positive Psychology and Coaching Insights (09:10) - Elevating our Coaching Practices (16:36) – Effective Coaching and Asking the Right Questions (30:08) - Navigating Misconceptions About Empathy and Happiness (41:24) - Strengths-Based Interventions (45:12) - Ethical Considerations in Coaching (51:16) – The Future of Positive Psychology Key Topics Discussed: Coaching, Leadership, Personal Growth, Positive Psychology, Intellectual Humility, Empathy, Resilience, Effective Coaching, Coaching Practice, Coaching Mindset, Ethical Coaching, Strengths-Based Interventions, Reflection, Professional Development More of Robert: Dr. Robert Biswas-Diener is a well-being researcher and is highly sought-after as a keynote speaker and trainer. He has published over 70 academic articles and chapters on happiness and other positive topics. His research interests include wellbeing, hospitality, leadership, social support, culture, and education. He is also the author of 8 books including the New York Times Bestseller, The Upside of Your Dark Side (2014), and, most recently, Positive Provocation: 25 Questions to Elevate Your Coaching Practice. Dr. Biswas-Diener is widely acknowledged as one of the world's foremost authorities on positive psychology coaching. He is an ICF-certified coach and has trained professionals in his techniques in 24 countries. LinkedIn: https://www.linkedin.com/in/robert-biswas-diener-a860289/ More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

What does it really take to scale your business and leadership while staying true to your culture and values? Cybersecurity expert and CEO of ReachOut Technology, Rick Jordan, joins me, Craig Dowden, to tackle this complex question. Together, we dive deep into Rick's story to understand how a potent mix of leadership, branding and tenacity catapulted his company from a fledgling startup into a publicly traded company without a single penny of outside funding. The road to success is not a smooth ride. It is filled with setbacks and obstacles, which require more than perseverance to take us through. We must commit to learning the lessons that these experiences provide us. Rick opens up in a very personal way, even to his own surprise, to share some of his most difficult challenges, where he questioned himself and his vision. Rather than let these obstacles defeat him, Rick sees these inevitable moments as ones where we must ‘pay the dummy tax' so we can unlock the invaluable insights gained from those financial or emotional bruises. We also celebrate reframing setbacks into stepping stones, providing a roadmap for listeners to accelerate their growth by understanding and embracing the lessons in their own errors. We close our conversation with a powerful discussion about how rejection isn't the end of the road; it's just a detour on the path to achievement. The art of turning a 'no' into a 'yes' is something Rick knows very well, as he has done this throughout his entrepreneurial journey, where, through persistence, he has turned an initial refusal into extraordinary opportunity. We explore the necessity of taming one's ego and fostering curiosity in leadership and business to strengthen connections and enhance personal development. This episode is a mix of motivational stories and practical insights, aimed at arming you with the mindset and tools required for overcoming obstacles and cultivating success. What You’ll Learn: • Scaling a business with integrity and innovation • Employee engagement is at the heart of growing a successful company. • How to make every team member an investor in your shared vision. • Leveraging the 'dummy tax' we pay to overcome setbacks • Turning rejections into golden opportunities Podcast Timestamps: (00:00) – Introduction and Origin Story – From Start-Up to Publicly Traded Company (13:52) - Personal Branding and Failure (24:42) – No Is Not Forever – It Means Not Now (35:48) - Cultivating Curiosity and Managing our Ego Key Topics Discussed: Mindset, Personal Growth, Vulnerability, Successful Founder, Scaling A Business, Leading with Integrity, Tenacity, Entrepreneurial Spirit, Personal Branding, Dealing with Failure/Rejection, Ego, Curiosity, Relationship-Building, Cybersecurity, Ethics, Digital Age, Learning from Mistakes. More of Rick: Rick Jordan is a tenacious problem-solver with a passion for hard work and Scotch whiskey. From building his first computer at age 10 to writing Best Buy's B2B sales playbook, Rick's journey is marked by a relentless pursuit of solutions. Raised in the Chicago suburbs, he learned the value of human connection and resilience from his family's struggles. After his father's passing, Rick became the head of the household, working at McDonald's and later at RadioShack, where he earned $30,000 in commissions by spotting system security issues. Today, Rick is the founder of ReachOut, a cybersecurity-focused MSP recognized for its excellence and innovation. As a sought-after speaker and podcast host, Rick continues to inspire and empower entrepreneurs worldwide. LinkedIn: https://www.linkedin.com/in/mrrickjordan/ More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

Do you think that humility is a superpower or kryptonite for executives? If you’re like most people, you likely believe the former; being humble will undermine your effectiveness as people will perceive you as weak. I had the privilege to speak with Urs Koenig, the bestselling author of Radical Humility: Be A Badass Boss and a Good Human. We explored how humility is not just a feel-good quality for leaders. It is foundational to drive exceptional performance; for themselves and for their teams/organizations. Based on his extensive experience consulting with global companies, we unpack how humility allows us to grow and expand. Contrary to popular belief, Urs shares how humility takes great strength to practice. We also explore several key strategies we can use at an individual, team, and organizational level. What You'll Learn: • Common misconceptions about humility. • Why humility is such an important skill for our personal and professional lives. • How feedback is the engine that drives peak performance. • How to create psychological safety in our conversations. • How to prime conversations for constructive outcomes, even in conflict. Podcast Timestamps: (0:00) - Introduction (4:55) - The Inspiration Behind Radical Humility (7:48) – What is Humility? (10:23) – Why Are There Successful Jerks? (14:29) – Asking for Feedback Takes Strength (24:49) – Failure As A Driver for Success (47:50) – The Power of Psychological Safety Key Topics Discussed: Humility, Humble Leadership, Meaningful Connection, Asking Questions, Do Good to Lead Well, Asking for Feedback, Curiosity, Psychological Safety, Leadership Success, 360-Feedback More of Urs: Urs Koenig is a distinguished figure with a 35-year career spanning UN peacekeeping, NATO command, bestselling authorship, executive coaching, and academia. His keynote speeches emphasize Radical Humility, a vital yet often overlooked leadership trait, offering actionable strategies to drive engagement, self-awareness, and psychological safety within organizations. Urs's practical approach and rich experiences empower leaders to navigate challenges, foster innovation, and unlock their team's full potential for sustainable success in today's fast-paced world. LinkedIn: https://www.linkedin.com/in/urs-koenig-ab3828/  Mentions: Fail Well by Amy Edmonson More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Have you ever felt like you’re speaking, but nobody is truly listening? This month on Do Good to Lead Well, I bring you the secrets to amplifying your listening skills, inspired by the wisdom shared in the bestselling book, ‘Crucial Conversations’ by Kerry Patterson and their colleagues. As we wave goodbye to March and gear up to tackle the rest of the year, there’s no better skill to polish than the art of active listening. In this episode, we unpack the AMPP model (yes, that is not a spelling mistake), and how it can transform the way you connect with others, solve problems, and foster positive team dynamics.  In our lives, both personal and professional, the simple yet profound act of listening holds the key to unlocking vast pools of knowledge. I’ll guide you through crafting open-ended questions that invite expansive and enlightening dialogue, steering clear of those that lead to dead-end  ‘yes’ or ‘no’ answers. You’ll also discover the power of mirroring, a simple yet profound technique that reflects understanding and empathy. You have likely seen it work wonders with infants, and I’ll show you how it can have the same impact on adults in any setting. No guests this time around, just you and me exploring the profound impact of deep listening and how it can lead to more meaningful interactions and outcomes. These strategies are not just theoretical—they’re backed by compelling research and real-world application, ready for you to apply in your daily interactions. Join me on this journey to elevate not only how you listen but how you can make the people you care about feel heard. What You’ll Learn: • Why active listening is so important and why so few of us do it effectively. • The art of strategic questioning and how it deepens relationships and accesses new insights. • How to employ mirroring to build rapport and show understanding. • How paraphrasing is the ultimate fail-safe tool to demonstrate active listening. • How to prime conversations for constructive outcomes, even in conflict. Podcast Timestamps: (0:00) - Introduction to the Episode (2:30) - The Importance of Active Listening and an Overview of the AMPP Model (5:12) – The Power of Asking Open-Ended Questions (8:57) - Mirroring in Conversations (14:29) - The Art of Paraphrasing (19:45) - Priming the Conversation (21:55) - Conclusion Key Topics Discussed: Active Listening, Engaging Conversation, Meaningful Connection, Communication, Open-ended Questions, Mirroring, Ask Questions, Managing Relationships, Curiosity, Rapport, Empathy, Emotional Intelligence More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

In this special episode of the Do Good to Lead Well podcast, I sit down with Goldy Hyder, the dynamic CEO of the Business Council of Canada, for a riveting exploration of the complexities shaping the Canadian business and leadership landscape. Listen in as Goldy highlights Canada’s fortunate position, endowed with natural resources and strategic trade relationships, against the stark challenges confronting our nation today. From the necessity of driving economic growth to navigating the energy transition and fortifying cybersecurity, Goldy provides an unvarnished look at the factors crucial to preserving Canada’s esteemed place on the global stage. We then shift our focus to the power of unity as we talk about the Coalition for a Better Future, where diverse voices converge to influence government policy on pressing issues, including long-term economic strategies and the fight against inequality to curb the rise of populism. We share stories of how past crises, like the COVID-19 pandemic, demonstrated the remarkable potential for public and private sectors to come together in times of need, setting a precedent for future success. Rounding out our conversation, we talk about the indispensable qualities that define today’s visionary leaders. From fostering diversity and innovation to embracing authenticity, the episode showcases how senior leaders have a transformative impact on both individual success and the collective well-being of society. What You’ll Learn: • The dual nature of Canada’s current economic situation and how CEOs are tackling imminent threats to our prosperity. • Why we need to “Elevate the Debate” to drive sustainable and meaningful dialogue to tackle the challenges and opportunities of today and tomorrow. • The role of the Coalition for a Better Future in influencing government policy towards a cohesive long-term growth strategy. • The significance of CEO engagement in fostering diversity, inclusion, and innovation. Podcast Timestamps: (00:00) - Challenges and Opportunities for Canadian business (14:08) - Building a Coalition for the Future (26:22) - Encouraging Civil Discourse and Positive Leadership (32:07) - CEO Engagement in Diversity, Inclusion and Innovation (41:29) - The Importance of Authentic Leadership (46:44) - Embracing Lessons from our Past to Drive A Successful Future Key Topics Discussed: Business Council of Canada, Economic Growth, Cybersecurity, Coalition for a Better Future, Energy Transition, Innovation, Diversity and Inclusion, Authentic Leadership, Strategic Unity, Government Policy, Public-Private Sector Synergy, Corporate Social Responsibility. More of Goldy: As President and Chief Executive Officer of the Business Council of Canada (BCC), Goldy Hyder represents Canadian business leaders across the country and around the world. The BCC is a non-profit, non-partisan organization whose membership is comprised of more than 170 chief executives and entrepreneurs of Canada’s leading and largest companies. Mr. Hyder works directly with these leaders to develop and promote sensible public policy solutions in support of economic growth, including in the areas of the energy transition, innovation and industrial policy, cybersecurity, supply chain resilience, workforce development, and trade diversification. Mr. Hyder is a regular commentator in Canadian media on business, politics and leadership. He is also the host of the “Speaking of Business” podcast, which features interviews with Canadian innovators, entrepreneurs and business leaders. LinkedIn: ⁠https://www.linkedin.com/in/goldy-hyder-56813721/⁠  Mentions: Coalition for a Better Future: ⁠https://www.canadacoalition.ca/⁠  More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Please join me as I welcome David Katz, founder and CEO of Plastic Bank, as we embark on a poignant exploration of how adversity can shape a vision for a better world. During our conversation, David shares the genesis of his social enterprise that’s turning the tide on ocean plastic and poverty. His initiative, which transforms plastic waste into a form of currency, not only cleans up the environment but also offers essential resources to those in need.  In this deeply personal episode, David opens up about his transformative experiences—witnessing domestic violence, coping with the loss of a child — and how they brought him a profound sense of compassion and gratitude. He thoughtfully discusses the immense freedom that comes with embracing life’s improbabilities and the importance of being present and intentional. Our conversation invites listeners to consider our life’s challenges as catalysts for growth, with a reminder that our very existence is an extraordinary gift.  We then pivot our focus to the workplace, often a hub of untapped potential, where David challenges us to reimagine it as a sanctuary for self-actualization and authenticity. He also touches on the importance of reframing failure as a vital learning step in our journey to success and how each setback can serve as the groundwork for new beginnings.  Lastly, we tackle the crucial role of self-love and authenticity in both personal development and the workplace. By fostering a culture that prioritizes self-actualization, we unlock the full potential of our teams and ourselves. We delve into the essence of adopting a yes, and; mindset to innovation and collaboration, and how small acts of acceptance make a world of difference. What You’ll Learn: • Insights on compassionate leadership for positive change. • The importance of cultivating gratitude and courage amidst challenges. • Tips for creating a workplace that fosters self-actualization and authenticity. • How to overcome our fear of failure and embrace creativity and learning. Podcast Timestamps: (00:00) - Compassionate Leadership for Positive Change (15:09) – The Transformative Power of Reflecting on Our Life’s Journey (27:23) - Creating a Culture of Self-Actualization (33:18) - Overcoming Failure and Embracing Growth (39:05) – Love as a Verb in Business and in Life More of David: David Katz is the Founder and CEO of Plastic Bank - an internationally recognized solution to ocean plastic. His idea has enlivened an opportunity for the world to collect and exchange plastic as a currency. Today, his social enterprise is a global network of over 500 collection communities with more than 36,000 members transcending poverty by saving the ocean from plastic. David’s leadership has helped guide global partners like SC Johnson, Henkel, and more to stop billions of plastic bottles before they reach the ocean. David has been named one of the world’s most compassionate entrepreneurs. He is the recipient of the United Nations Lighthouse Award for Planetary Health, recipient of the Paris Climate Conference Sustainia Community Award, recipient of the Ernst & Young Lifetime Achievement Award, recipient of The Globe and Mail: Report on Business Magazine’s Changemakers Award, and named the Entrepreneur Organizations, Global Citizen. His humanitarian work has earned him international recognition. David has been featured in hundreds of international news and investigative articles, including BBC, CNN, Time Magazine, Forbes, Fast Company, Business Week, and National Geographic. David can be found at TED.com, is featured in award-winning documentaries and starred in an international reality television show. LinkedIn: https://www.linkedin.com/in/david-katz-4b66178/ Key Topics Discussed: Compassionate Leadership, Social Enterprise, Clean Oceans, Self-Discovery, Environmental Action, Entrepreneurial Innovation, Gratitude, Self-Actualization, Vulnerability, Reframing Failure, Love as a Verb, Personal Growth, Self-Love, Courage, Personal Healing, Unconditional Love, Acceptance, Self-Reflection More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Have you ever looked in the mirror and your reflection does not match how others see you in the world? Have you been in situations where your intentions do not match your impact and it negatively affects your success and relationships? In this engaging episode, bestselling authors Scott Osman and Jacquelyn Lane join me to discuss the essence of coachability. They also discuss the personal pathways that led them to embrace coaching for self-improvement.  Our conversation unveils the profound impact that a culture of feedback, gratitude, and continuous improvement can have on leaders and their teams. We start by diving deep into what being coachable means and answer critical questions such as how we can select the best coach for our self-development journey.  We also explore the critical importance of feedback. In particular, Scott and Jacquelyn emphasize how saying thank you is one of the most powerful tools in a leader’s arsenal when it comes to creating a feedback-rich environment. Rather than responding to or challenging the other person’s observation, expressing gratitude is a powerful reinforcing approach to continue receiving the feedback we need to be at our best. The art of receiving feedback becomes a dance, where each step is about maintaining balance between openness and critically reflecting on the insights shared by those around you.  When the rubber hits the road, accountability and intentional change are the vehicles driving leaders towards their goals. Sharing strategies for aligning daily actions with our core values, we look at how setbacks can be repositioned as growth opportunities, and every sunrise offers a new chance at success. Join us as we narrate transformational tales of leadership and the importance of stakeholder-centered coaching. Whether you’re at the helm of an organization or steering your personal career, this episode is filled with guidance on mastering the art of self-leadership through the impactful process of coaching. What You’ll Learn: • Discover the secrets of becoming coachable and finding the right coach • How a culture of feedback combined with a spirit of gratitude can optimize your leadership style. • Uncover the balance between vulnerability and strength that is key to leadership excellence. • Equip yourself with strategies for eliciting constructive feedback and nurturing growth. • Understand the importance of accountability and intentional change in your daily practice. • Understand Backsliding and Progress in Leadership Development • The Concept of Flourishing Leadership Podcast Timestamps: (00:00) - Mastering Self Leadership Through Coaching (11:02) - Choosing the Right Coach (24:38) - Importance of Feedback and Gratitude (32:17) - Accountability and Intentional Change (38:15) - The Path to Flourishing Leadership Key Topics Discussed: Self-leadership, Coachability, Personal Growth, Feedback, Continuous Improvement, Accountability, Intentional Change, Core Values, Leadership Development, Coaching, 360 Assessments, Sustainable Change, Stakeholder-centered Coaching. More of Scott and Jacquelyn: Scott’s LinkedIn: https://www.linkedin.com/in/scottosman/ Jacquelyn’s LinkedIn: https://www.linkedin.com/in/jacquelyn-lane/ More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Ever felt that rush of release after venting your frustrations, only to be engulfed by the same fiery emotions moments later? Although it may come as a surprise, this episode reveals the double-edged sword that is venting. In fact, your well-intended cathartic release might be doing more harm than good, intensifying feelings of anger and perpetuating a victim mentality. Far from being the pressure valve we often consider it to be, unleashing our grievances often fans the flames of negativity. Venting in the echo chambers of social media can be a high-stakes game, and we dissect the reasons why it’s so risky compared to face-to-face interactions. We’ll guide you through the art of transforming the urge to vent into a strategy for empowerment, with a focus on intentionality and cultivating a mindset of curiosity. Your takeaways will include actionable advice for becoming a better communicator and listener, crucial skills for building stronger relationships and leading with empathy. So join us for an episode that’s not just about venting—it’s about transforming our approach to emotional challenges and becoming the leaders we aspire to be. What You’ll Learn: • The dark side of venting and its effects on our well-being and those around us. • How to turn venting into a process of empowerment. • How to navigate the risks of venting through social media. • How to transition from a victim mentality to a growth and resilience mindset. • Evidence-based tips for how to manage our emotions more effectively. Podcast Timestamps: (00:19) - The Negative Effects of Venting (09:31) - Dangers of Social Media Venting (15:43) - Effective Venting and Listening Dynamics KEYWORDS Venting, Emotional Intelligence, Managing Emotions, Emotional Contagion, Social Media, Empowerment, Reframing, Listening, Mindset, Curiosity, Personal Growth, Resilience, Victim Mentality, Effective Communication. More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

The crackle of a starting pistol and the first determined steps into a marathon might seem worlds apart from executive boardrooms, but my guest, Allison Simpson, bridges that gap with a vigor that's as relentless as her running stride. Across 63 marathons and the vast expanse of the Sahara, Allison has mastered the art of endurance, a skill she translates to her role as President and CEO of the Canadian Marketing Association. Our conversation reveals how the tenacity required for long-distance running mirrors the resilience needed for effective leadership. She shares the accidental beginnings of her marathon journey and how those miles under her feet have shaped her professional approach, offering insights that resonate with anyone looking to push their potential both personally and professionally. Dive into the heart of inclusive leadership where empathy, active listening, and embracing diversity aren't just ideals—they're essential strategies for innovation and success. Celebrating inclusivity isn't just about fairness; it's smart business, with diverse teams often surpassing financial expectations. Finally, for those emerging leaders listening in, we chart a course through the unpredictable waters of career progression, highlighting the value of transparent communication and the courage to step into roles that might feel just beyond your reach. Allison emphasizes that sometimes the most rewarding paths are the ones least expected. Join us for a candid exploration of the skills and attitudes that constitute the bedrock of successful leadership and carry away strategic advice that will empower anyone looking to make their mark. What You’ll Learn: • The symbiosis of personal challenges and professional growth. • How diversity and empathy act as navigational beacons in today's corporate landscape. • The secret sauce to fostering a culture of innovation within your team. • Personal strategies to bolster resilience and maintain a buoyant spirit in the face of adversity. • Practical advice for emerging leaders on making strides in their career, even when the path seems daunting. Podcast Timestamps: (00:00) How Leadership Is Like A Marathon (10:15) Questioning, Reframing, and Positive Feedback (18:29) Embracing Fresh Perspectives for Innovation (28:34) Leveraging the Power of Diversity (38:22) Active Listening and Building Resilience (47:33) Charting Your Career Path: The Power of Flexibility Key Topics Discussed: Positive Leadership, Endurance, Resilience, Diversity, Empathy, Clear Communication, Career Progression, Inclusivity, Innovation, Personal Growth, Professional Growth, Curiosity, Active Listening, Problem-Solving, Decision-Making, Transparency, Values, Creativity, Productivity, Self-Discovery, Risk-Taking, CEO Success More of Alison: Alison is the president and CEO of the Canadian Marketing Association (CMA). Throughout her career, she's held executive marketing roles and served as president of several marketing agencies. Having worked for and with top tier brands, including Holt Renfrew, Rogers Communications, and TMX Group, Alison is a high achiever with plenty of experiences and insights. Prior to joining the CMA, Allison was Chief Marketing Officer and Head of Consumer Business at Key, an innovative, Technology company that has developed the world's first all digital on demand home ownership platform to make home ownership a reality for many. She's a director on several boards, both not for profit and publicly traded. She also serves on the advisory board for the Master of Management Analytics and Artificial Intelligence program at the Smith School of Business. And, of course, she’s highly successful in her time away from work, having run 63 marathons! LinkedIn: https://www.linkedin.com/in/alisonksimpson/  More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

Could leadership rooted in empathy be the game-changer in today’s diverse, multi-generational workplaces? In this timely episode, I welcome the remarkable father-daughter team, James and Krista White, to explore the pressing topic of anti-racist leadership. In this enlightening discussion, the Whites share the powerful synergy behind their book, a fusion of CEO-level wisdom with a millennial’s fresh take on diversity, equity, and inclusion. The episode highlights how the journey towards a truly inclusive corporate culture involves confronting common pitfalls and embracing Diversity, Equity, and Inclusion as non-negotiable elements that power a company’s heart and soul. James and Krista dissect the unfortunate tendency of sidelining DEI during tough times and advocate for hiring practices that celebrate cultural enhancement rather than mere fit. Our discussion brings to light how a strong DEI focus not only enriches company culture but also fosters innovation and retention, which are integral elements to any organization’s success. As we wrap up this rich dialogue, we examine the strategic roles that Chief Diversity Officers and middle managers play in shaping and maintaining a diverse environment. What You’ll Learn: • The inspiration behind James and Krista’s timely book • Concrete strategies for cultivating empathy among leaders • The influence of Gen Z on the corporate landscape • Sustainable DEI practices • Truly embracing the power of Chief Diversity Officers • How middle managers can become catalysts for change Podcast Timestamps: (00:00) – An Introduction to Anti-Racist Leadership (11:06) – Empathy: An Essential Building Block for Inclusive Cultures (22:53) – Sustainable DEI Practices, Including Hiring for Cultural Enhancement, Not Fit (33:47) – Why Chief Diversity Officers and Middle Managers Are Integral to Long-Term (DEI) Success (48:31) – Call for Engagement: Be the Change We Wish to See in the World Key Topics Discussed: Anti-Racist Leadership, Empathy, Inclusive Workplaces, Gen Z, Corporate Culture, Diversity, Equity, Inclusion, DEI, Hiring Practices, Cultural Enhancement, Chief Diversity Officers, Middle Managers, Sustainable Practices, Human Capital, Engagement, Community Interaction, Transformation, Inspiration

Ever wondered how the greats of our time catapult themselves to the top of their fields? That's the burning question we tackle with the brilliant minds behind the recently released book, "Learned Excellence." Authors Eric Potterat (PhD) and Alan Eagle shed light on the idea that peak performance isn't solely a gift of nature, but a skill that can be learned and developed. Using a hardware-software metaphor, they highlight how our software is vitally important to truly maximize our potential. During our engaging conversation, the authors illustrate how the world's elite performers consistently align their actions with their core values. As we delve deeper into the idea, you're invited to create your personal values credo, and how such clarity can streamline your decision-making, augment your performance, and serve as a beacon through life's tumultuous journey.  We also delve into the science and practice of effective goal-setting. Goals are an essential aspect of achieving excellence, as they provide clear direction, keeping us focused and motivated. They act as a roadmap to our destination, enabling us to measure our progress and adjust our strategies accordingly. This way, we can effectively manage our time and resources, and significantly enhance our chances of success. In our final leg of the episode, we turn the spotlight to the concept of mental toughness, as our guests highlight the transformative potential of embracing failures and nurturing incremental personal growth. They share how to use evidence-informed strategies, from visualization to stress management techniques, which are vital for building resilience. Compelling vignettes of high performers teach us that mental toughness is not just about weathering the storm but thriving within it, guiding listeners on how to achieve a harmonious balance across the spectrum of life's endeavors. Join us for this riveting exchange that promises to equip you with the tools to chase excellence in your own life’s journey. What You’ll Learn: • Debunking the myth that peak performance is born, not made. • The power of a personal values credo. • How to balance life’s pillars to foster resilience and build a meaningful legacy. • The science of effective goal setting. • Embracing a growth mindset to transform setbacks into success. • Practical techniques for cultivating mental toughness. Podcast Timestamps: (00:00) - Writing the Book on Peak Performance (05:16) – Success Is All About the Quality of Your Software (12:25) – Peak Performance Springs From Our Values (18:22) – The Science and Practice of Goal Setting (27:53) – Embracing a Growth Mindset (40:01) - Mental Toughness and its Role in Achieving Excellence Key Topics Discussed: Performance, Peak Performance, Learned Excellence, Identity, Values, Skill Enhancement, Authentic Decision-Making, Goal Setting, SMART Goals, Resilience, Legacy, Growth Mindset, Mental Toughness, Stress Management, Adversity Tolerance, Life in Balance, Personal Growth More of Eric and Alan: Eric’s LinkedIn: https://www.linkedin.com/in/eric-g-potterat-ph-d-49ab6b93 Alan’s LinkedIn: https://www.linkedin.com/in/alaneagle/ Mentions: Trillion Dollar Coach, Learned Excellence More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Unlock the transformative power of “Trust & Inspire” leadership with insights from New York Times bestselling author and global thought leader Stephen M. R. Covey. In the latest episode of the Do Good to Lead Well podcast, we explore the seismic shift from the conventional command-and-control approach to one that empowers and elevates your team to new heights. With Covey's storied experience and unbridled passion for positive leadership, we dissect the critical need for leaders to embrace a leadership paradigm rooted in trust and inspiration and the profound impact it can have on an organization's potential. Throughout our conversation, we challenge the status quo, advocating for a balance between managing things with efficiency and leading people with effectiveness. We reveal how mastering the 'genius of the and' can create environments brimming with purpose, caring, and belonging. By fostering a trust-and-inspire culture, we discuss practical advice on nurturing a vibrant leadership style that resonates even in the complexities of hybrid work environments and remote team management. Closing our discussion, we underscore the pivotal role of trust in empowering teams, particularly in remote work contexts. Covey imparts practical strategies for fostering a high-trust culture where clarity of expectations and accountability reign supreme. We explore how Microsoft's renaissance under Satya Nadella exemplifies the remarkable impact of trust and inspiration in leadership. Finally, we challenge you to step into 2024 with a renewed commitment to trust and inspire leadership. What You’ll Learn: • Why we need to transition from traditional "command-and-control" to “trust and inspire” leadership. • The distinction between managing things and leading people. • How the 'genius of the and' is crucial for creating purpose-driven environments. • How trust and inspire leadership turned around Microsoft. • Why being trustworthy is not enough to build trusting relationships. • Strategies for fostering trust and inspiring leadership in remote team management. Key Timestamps: (00:00) – An Introduction to Trust & Inspire Leadership (05:37) – Enlightened Command and Control is Not Enough (14:56) – “Manage Things, Lead People” (29:12) - Trust and Inspire Leadership In A Hybrid World (35:10) - Build Collaborative Agreements to Unlock Peak Performance and Engagement (44:27) – Lessons in Trust and Inspire Leadership from Satya Nadella – CEO of Microsoft (54:22) – The Secret to Changing Your World - Go First! More of Stephen? Stephen M. R. Covey is a renowned author, best known for his New York Times and number one Wall Street Journal bestseller, "The Speed of Trust." As the former CEO of Covey Leadership Center, he played a pivotal role in transforming the organization into the world's largest leadership development company. Under his leadership, the company expanded its reach to over 40 countries and significantly increased its brand value. Stephen's influence extends beyond his own works, as he personally led the strategic efforts that propelled his father's book, Dr. Stephen R. Covey's "The Seven Habits of Highly Effective People," to become one of the two most influential business books of the 20th century. During his tenure as president and CEO, he nearly doubled revenue and increased profits by 12 times, taking the company from a valuation of 2.4 million to an impressive 160 million through a successful merger with FranklinQuest, forming FranklinCovey. His impact on leadership development and the success of the Covey brand are testament to his exceptional leadership and strategic vision. LinkedIn: https://www.linkedin.com/in/stephen-m-r-covey-6400191a5/ Key Topics Discussed: Positive Leadership, Trust, Inspiration, Stephen M. Covey, Command and Control, Empowerment, Team Management, Hybrid Work Environments, Progressive Leadership, Maximizing Potential, Purpose, Caring, Belonging, Remote Work, Organizational Culture Mentions: The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change by Stephen R. Covey https://www.amazon.ca/Habits-Highly-Effective-People-Powerful/dp/0743269519  Do Good To Lead Well: The Science And Practice Of Positive Leadership by Craig Dowden https://www.amazon.ca/Do-Good-Lead-Well-Leadership/dp/194663302X/ More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

Gaslighting was the word of the year in 2022. It is referenced often and shows up in our personal and professional lives. To start off the New Year, I decided to share my personal and difficult journey with gaslighting in a relationship that was very important to me. My hope in sharing my experience is to unpack the critical moments, emotions, and insights that emerged. Key Takeaways: 1. The history of the relationship and some of the ongoing challenges and consequences, including disengagement and disillusionment. 2. A critical inflection point where I decided to interrupt the gaslighting tango and insert more of myself and my values into the conversation. 3. My commitment to approaching the conversation and the other person with non-reactivity and curiosity. 4. How the conversation unfolded with that approach and the key things I learned. 5. Why approaching challenging and dysfunctional relationships through the lens of our core values is critical for honoring ourselves. 6. While our core values are essential navigational tools for our journey in leadership and in life, they profoundly affect the relationships we maintain and those we let go.  More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Have you ever considered that showing yourself kindness could be the key to overcoming life's hurdles? This week, I had the privilege of welcoming Dr. Kristin Neff, a trailblazer in the field of self-compassion research, and together we embarked on a conversation that promises to alter the way you confront personal and professional challenges. Through Dr. Neff's compelling personal narrative, we unearth the transformative power of self-compassion, demonstrating how it can shift our typical self-critical responses to a nurturing and supportive mindset. During this insightful conversation, Dr. Neff and I tackle the myths surrounding self-compassion, shedding light on how it distinguishes from self-pity and actually promotes a heightened sense of shared humanity and resilience, particularly within the high-pressure realm of leadership. We unpack how incorporating self-compassion can reduce burnout, enhance performance, and redirect one's inner critic to become a source of encouragement, akin to a coach championing their team. As we wrap up our conversation, Dr. Neff offers tangible strategies for applying self-compassion to navigate the stormy seas of negative emotions. We delve into the simple yet profound effects of physical gestures of self-kindness and the power of addressing ourselves with the same compassion we'd extend to a dear friend. By embracing these practices, listeners will find encouragement to foster personal growth, align with their core values, and approach life's adversities with a balanced mix of courage and tenderness. What You’ll Learn: • The essential differences between self-compassion, self-esteem, and self-pity. • Intriguing research findings on how self-compassion can combat workplace burnout and bolster resilience. • How self-compassion allows you to take more, not less, responsibility and grow. • The role of self-talk and journaling in reinforcing your self-compassion. • Practical strategies for managing negative emotions with grace and self-understanding. Podcast Timestamps: (00:00) – An Introduction to Self-Compassion (10:11) – The Benefits of Self-Compassion (17:00) - Misconceptions About Self-Compassion (30:12) - The Power of Acceptance (38:45) - The Crucial Role of Self-Compassion in Aligning with Our Core Values (44:27) - Self-Compassion in Dealing With Negative Emotions Key Topics Discussed: Self-Compassion, Mindfulness, Personal Growth, Positive Leadership, Self-Leadership, Burnout, Resilience, Negative Emotions, Authenticity, Values, Emotional Well-Being, Mastering Emotions, Journaling, Managing Your Inner Critic, Forgiveness, Emotional Healing, Emotional Intelligence More of Kristin: Kristin Neff is currently an Associate Professor of Educational Psychology at the University of Texas at Austin, and is a pioneer in the field of self-compassion research. She conducted the first empirical studies on self-compassion more than 20 years ago, and her extraordinary career in this space has led her to publish books and articles, and share her practices with the world through the Center for Mindful Self-Compassion. Dr. Neff has been recognized as one of the most influential researchers in psychology worldwide. She is the author of the best selling book, Self-Compassion. And her latest book is Fierce Self Compassion, How Women Can Harness Kindness to Speak Up, Claim Their Power, and Thrive. Along with her colleague Chris Germer, she has developed the empirically supported Mindful Self Compassion program and founded the Center for Mindful Self Compassion. Recently, they co-wrote the best selling book, The Mindful Self-Compassion Workbook: A Proven Way to Accept Yourself, Build Inner Strength, and Thrive.  LinkedIn: https://www.linkedin.com/in/kristinneff/  Website: https://self-compassion.org/  More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

What role does love play in business? How can I create an environment where I hire people for life? In this episode, Jan Ryde answers these questions and more. What You’ll Learn: 1. Why you should have an abundance mindset. 2. How it all starts with loving and appreciating yourself. 3. How we create our reality through our thoughts and feelings. 4. Why you should let yourself live with childlike excitement and belief. 5. How humility will lead you to success. 6. Why you should ask, “What makes you so awesome?” 7. How to think in a way that optimizes for everyone. Who is Jan? Jan Ryde, the CEO of Hästens, is a fifth generation family member leading this powerhouse bed manufacturer - which has been around since 1852. Regardless of their ultimate role in the company, every employee begins as an apprentice, and Jan is no different, learning and contributing to each step in the process of hand making a Heston's bed. Jan is honored not only that his sons Lucas and David have joined the family business, but that multiple generations of other families continue to spend their careers at Heston's, dedicated to improving people's lives by helping them sleep beautifully. Jan’s book, When Business is Love: The Spirit of Hästens―At Work, At Play, and Everywhere in Your Life, comes after he grew his family’s over 170 year old business more than 50,000 percent. In the book, Jan shares his darkest moments, biggest challenges, and his most beautiful philosophies around life, love, and business. Mentions: When Business is Love: The Spirit of Hästens―At Work, At Play, and Everywhere in Your Life by Jan Ryde https://www.amazon.ca/When-Business-Love-H%C3%A4stens_At-Everywhere/dp/1637631979  Follow Jan: LinkedIn: https://www.linkedin.com/in/jan-ryde-a6a10a1/  More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

How can I be vulnerable, and still be a strong leader? How can I analyze the biases within myself and my organization? In this episode, Kathryn Tremblay answers these questions and more. What You’ll Learn: 1. How to value everyone involved in your organization. 2. How resiliency is really just putting one foot in front of the other. 3. Why we must learn to be accountable for our strengths and our weaknesses. 4. How saying “I don’t know” and being curious will change your leadership. 5. How gratitude for the little things will give you space for optimism. 6. How diversity and inclusion change Kathryn’s life. 7. How vulnerability is about being a transparent and authentic self. 8. How to turn uncertainty and anxiety into excitement for unknown opportunities. Who is Kathryn? Kathryn Tremblay is a Canadian entrepreneur and business leader with over 30 years of experience specializing in the human aspect of human resources. As CEO and co-founder of Altis Recruitment and Technology, Kathryn has steadily grown her organization into one of Canada's largest privately held recruitment and staffing firms. Born and raised in Ottawa, Kathryn’s entrepreneurial journey began there in 1989 When she launched a small staffing firm with her co-founder and late husband. Growing the company organically, they expanded into the GTA and Vancouver. As a remote by choice employer, over 200 team members across Canada work to place more than 8, 500 talented candidates in meaningful roles each year. Kathryn was named the 2021 CEO of the Year by the Ottawa Business Journal and the Ottawa Board of Trade and has been recognized, every year since 2006, for running one of Canada's best managed companies. Follow Kathryn: LinkedIn: https://www.linkedin.com/in/kathryn-tremblay/  More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

We’ve all been there. New Year’s comes around, we look at our resolutions, and we’re set on running a dozen Iron Man races. Research has shown that half of all adults make New Year’s resolutions. Despite the popularity of setting these goals, just 12% of people can say they’ve stuck to their resolutions one year on. So, what can we do to improve our chances in attaining the goals we embark on achieving? In this episode, Craig explores the WOOP method of visualizing wishes, obstacles, outcomes and plans to attain your goals. Thanks for a successful 2023, let’s see where 2024 can take us! What You’ll Learn: 1. Trends in New Year's Resolutions  2. False Hope Syndrome and Why Most Fail their New Year’s Resolutions 3. Key Research Findings on Goal Setting 4. 3 Ways to Improve the Likelihood of Achieving Your Goals 5. Approach Goals vs Avoidance Goals 6. The Power of "Mulligans"  7. The Power of Visualization 8. Introducing the WOOP Goal Setting Framework: Wish, Obstacles, Outcome and Plan More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

What if embracing uncertainty could actually be the key to maximizing your potential and unlocking your greatest successes? Join us as we explore this fascinating idea with Professor Nathan Furr from INSEAD, a leading authority in strategy and innovation. We dive deep into his latest book, "The Upside of Uncertainty," and explore how stepping into the unknown can drive transformation.  Learn how to build your resilience to navigate uncertainty through the metaphor of the "first aid cross." We cover the essentials: how to reframe situations, prepare in advance, take effective action, and sustain yourself through inevitable setbacks. Drawing from real-world examples, we discuss how great leaders turn challenges into opportunities and the importance of storytelling in framing uncertainty as a pathway to growth. Learn how practices that build our ambiguity muscle can make us more creative, adaptive, and less anxious in an uncertain world, with reframing as a critical starting point. Finally, we tackle the emotional side of uncertainty, addressing common issues like imposter syndrome and self-doubt. Learn strategies to manage these feelings and how to align your actions with your core values. Nathan's personal stories and expert insights offer a comprehensive guide to understanding and navigating different types of risk, emphasizing the importance of self-awareness and emotional hygiene. This episode is filled with actionable tips to help you face uncertainty with confidence. What You’ll Learn: • The First Aid Cross: A metaphor for navigating uncertainty • Framing and storytelling: tools for thriving in uncertainty • Overcoming Imposter Syndrome • All Risks Are Not Created Equal • Aligning actions with core values • Practical strategies for building resilience Podcast Timestamps: (00:00) - Mastering Self-Leadership Through Uncertainty (09:50) - Building Resilience Through Uncertainty (17:09) - Embracing Possibility in Uncertainty (28:35) – How to Navigate Uncertainty With Confidence (34:07) - Understanding Different Types of Risk (47:35) – Fostering Emotional Hygiene Through Uncertainty Key Topics Discussed: Positive Leadership, Navigating Uncertainty, Personal and Professional Growth, Transformation, Innovation, Strategy, Resilience, Possibility, Framing, Storytelling, Imposter Syndrome, Overcoming Self-Doubt, Managing Risk, Dealing with Anxiety, Core Values, Emotional Hygiene, Self-Care, Compassion More of Nathan: Nathan Furr is a professor of strategy and innovation at INSEAD in Paris. Professor Furr earned his PhD from Stanford University and studies how to get ideas, test ideas, and create a culture of innovation. Nathan co-wrote The Innovator's Method: Bringing the Lean Start-up into Your Organization with Jeff Dyer, and has more recently published The Upside of Uncertainty: A Guide to Finding Possibility in the Unknown with his wife, Susannah Harmon Furr. He has published broadly in Harvard Business Review, Sloan Management Review, Forbes, Inc., and several different academic journals. He’s also been nominated for the Thinker's 50 Innovation Award. LinkedIn: https://www.linkedin.com/in/nathan-furr-044852/ Mentions: The Upside of Uncertainty: A Guide to Finding Possibility in the Unknown by Nathan Furr and Susannah Harmon Furr https://www.amazon.ca/Upside-Uncertainty-Guide-Finding-Possibility/dp/1647823013  The Grapes of Wrath by John Steinbeck https://www.amazon.com/Grapes-Wrath-John-Steinbeck/dp/0143039431  More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

What can be done to make a great team out of a variety of people? What makes listening the most important skill for the modern leader? In this episode, Adam answers these questions and more. What You’ll Learn: 1. Why you must know what you want before jockeying for promotions. 2. The importance of simplifying complexity as a leader. 3. What listening has to do with leadership. 4. Delegation is a MUST. Learn to give things away and let go. 5. The best managers are coaches. 6. It’s great to be a workhorse, but you need to have a little showpony in you to move up. 7. How good managers are talent developers, not talent hoarders. Who is Adam? Adam Bryant is managing director of The ExCo Group and Merryck, a global leadership development consultancy. Prior to working with Merryck, Adam worked as a journalist, including 18 years as a reporter, editor and columnist at The New York Times. Adam has published 4 books, having interviewed over 150 leaders. His new book is The Leap to Leader: How Ambitious Managers Make the Jump to Leadership. Mentions: The Leap to Leader: How Ambitious Managers Make the Jump to Leadership by Adam Bryant https://www.amazon.ca/Leap-Leader-Ambitious-Managers-Leadership-ebook/dp/B0B5YGWWW2  The CEO Test: Master the Challenges That Make or Break All Leaders by Adam Bryant and Kevin Sharer https://www.amazon.ca/gp/product/B08CNP2G39/ref=dbs_a_def_rwt_hsch_vapi_tkin_p1_i0  Follow Adam: LinkedIn: https://www.linkedin.com/in/adambryantleadership/  More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Discover the art of leading with heart and science! On this episode of Do Good to Lead Well, we’re honored to host Dr. Janet Patti and Dr. Robin Stern, who bring their profound expertise on the science and practice of emotionally intelligent leadership. Post-pandemic stress and burnout have taken a toll, but our guests emphasize the power of emotional intelligence and positive relationships in fostering resilience and happiness. They also address the growing issue of loneliness, despite our digital connectivity, and the necessity of emotional awareness for strong, focused leadership. Unlock the secrets to cultivating emotional intelligence and mindfulness with practical, real-world advice from Dr. Patti and Dr. Stern. They dig into the importance of recognizing, understanding, labeling, expressing, and regulating emotions—essential components of emotional intelligence. Learn about mindfulness techniques like the "meta moment," which can help extend the pause between triggers and responses, enabling us to bring our best selves to every situation. Finally, we explore the intricacies of navigating conflict with emotional intelligence and creating safe, healthy communication spaces. Our experts share strategies for managing inevitable conflicts by establishing norms and boundaries in relationships. They highlight the importance of empathy, active listening, and trust in fostering stronger connections. Dr. Patti and Dr. Stern also discuss how leaders can inspire confidence and growth within their teams by consistently acting with emotional intelligence and sharing vulnerabilities. This episode offers invaluable insights and practical advice for leaders aiming to enhance their communication strategies and build resilient, connected teams. What You’ll Learn: • Unlocking Leadership Potential Through Emotional Intelligence • How to Navigate Stress Using Emotional Intelligence • Empathy and Emotional Mastery in Leadership • Mindfulness Practices for Effective Leaders • Building Trust and Resilience in Teams • Transforming Conflict into Growth Opportunities Podcast Timestamps: (00:00) - The Science and Practice of Emotionally Intelligent Leadership (11:51) - Cultivating Emotional Intelligence and Mindfulness (19:16) - Navigating Conflict with Emotional Intelligence (32:21) - Creating Safe Conversations for Healthy Relationships (44:54) - Developing Emotional Intelligence for Effective Communication Key Topics Discussed: Positive Leadership, Emotional Intelligence, Managing Stress, Avoiding Burnout, Well-being, Loneliness, Positive Relationships, Mindfulness, Resilience, Happiness, Connectivity, Self-awareness, Navigating Conflict, Empathy, Active Listening, Safe Communication, Trust, Establishing Boundaries, Effective Communication, Positive Team Development, Self-reflection, Flexibility, CEO Success More of Janet and Robin: Dr. Patti is a professor emeritus at the Hunter College School of Education where her teaching and research focus on educational leadership. Dr. Stern (a return guest) is a co-founder and senior advisor to the director of the Yale Center for Emotional Intelligence, and a licensed psychoanalyst with 30 years of experience. Together, Janet and Robin created the STAR Factor coaching model, which helps educational leaders enhance their emotional intelligence skills. Janet’s LinkedIn: https://www.linkedin.com/in/dr-janet-patti-3b6aa6a0/ Robin’s LinkedIn: https://www.linkedin.com/in/robin-stern-220b403a/ Mentions: Emotional Intelligence for School Leaders More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Today, we unwrap the science behind gift giving. With the holiday season just around the corner, Craig critically analyzes the internal conflict that many of us face, between choosing a gift that the recipient will appreciate and one that we, as gift givers, would want to give. Drawing upon several factors including cost, sentimental value, experience and practicality of the gift, Craig enlightens us on how best we can make our choices. Furthermore, gift-giving, according to Craig, isn't just about the present but significantly determines the dynamics of a relationship.  What You’ll Learn: (0:02:41) - The psychology of why gift giving is difficult (0:04:51) - The factor of cost (0:06:58) - How to gift a gift card (0:08:29) - Gifts that come from the heart are appreciated (0:10:17) - Choosing between the gift the recipient will appreciate versus the wow factor we want to anticipate (0:11:19) - Giving the gift of experience (0:13:40) - Best gift is what the recipient asks for (0:15:54) - Graciously receiving an unwanted gift (0:17:26) - Regifting guilt (0:19:09) - The practicality of asking for a specific gift More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

How can I involve creativity in my work? What can I do when things go wrong? In this episode, Christina Dove answers these questions and more. What You’ll Learn: 1. The importance of remembering your roots and sharing that through your art. 2. How to involve your community in your business, and make it matter. 3. We are all creative! 4. How to involve your team in the creative process. 5. Creating a culture of open communication. 6. Leading is a process of learning. Who is Christina? Christina is the President and CEO of the Newfoundland Chocolate Company, proudly representing her province around the world through delicious treats! While her chocolate company turns 15 years old, Christina pursues a PhD in medicine at Memorial University. Starting out in St. John’s, the Newfoundland Chocolate Company has gone international, and is a special taste of home for Newfoundlanders whether they’re traveling or returning home. Follow Christina: LinkedIn: https://www.linkedin.com/in/christina-dove/  More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Everyone knows empathy is a vital skill to master when it comes to leadership, but what tactics do established leaders use to balance humanity and expectation? What are the 3 H’s to grounding your leadership skills. In this episode, Dr. Danika Goosney answers these questions and more. What You’ll Learn: 1. Using data to advocate for diversity, equity and inclusion in the STEM field. 2. The 3 grounding H’s of leadership: humanity, humility and humor. 3. Linking the connection between empathy and trust. 4. Conducting an energy audit to observe work trends and assess priorities. 5. Balancing transparency, oversharing, authenticity and professionalism. 6. Reframing situations from a different lens to paint the whole picture. 7. What actually makes for a good mentor. 8. Maximizing impact with data by telling a good story and knowing the audience. 9. 3 ways to maintain resilience as an individual and a leader. Who is Danika? Dr. Danika Goosney, appointed as Vice-President at NSERC in 2019, holds a first-class honors Bachelor of Science and a PhD from the University of British Columbia, where she earned the Governor General's Gold Medal. With a background in microbiology and immunology, she pursued postdoctoral training at the Scripps Research Institute before contributing to Vancouver-based biotech firms. Over nearly a decade at CIHR and later at the Social Sciences and Humanities Research Council, she played pivotal roles in research, knowledge translation, and ethics. Dr. Goosney is nationally recognized for her positive leadership in equity, diversity, and inclusion in STEM, advocating for open science and science literacy, while also passionately mentoring those seeking careers in science policy and public service. She now serves as Director and Chief Executive Officer, Canadian Museum of Nature. Follow Danika: LinkedIn: https://www.linkedin.com/in/danika-goosney-ph-d-a361b42/ More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

If you have ever wanted to raise your negotiation skills to the next level, then this is the episode for you! Join me as I sit down with Alexandra Carter, a renowned author and the director of the Mediation Clinic at Columbia Law School. In this episode, we journey through Alexandra's fascinating life—from her Long Island upbringing to her pivotal discoveries in mediation at Columbia Law School as well as her ongoing work with the United Nations. With wisdom drawn from her book, "Ask for More: 10 Questions to Negotiate Anything," Alexandra shares actionable, science-backed strategies to empower you in any negotiation scenario. Discover powerful techniques for sales negotiation that pivot on asking the right questions. We'll reveal how to lead with open-ended questions to uncover customer concerns and turn potential "no's" into "yes's." Alexandra also discusses the critical role of self-reflection and emotional intelligence in decision-making, offering personal stories and practical examples to illustrate how understanding your own position can pave the way for successful outcomes. Finally, we'll focus on mastering the communication skills necessary so we can better understand our needs and those of our counterparts more clearly. By embracing silence and avoiding assumptions, you can gather comprehensive information that informs your proposals. Whether you're negotiating financial requests, handling uncertain counterparts, or leading a team through challenging times, this episode is packed with valuable strategies to boost your personal and professional growth. Join us for these compelling insights and elevate your negotiation game to new heights. What You’ll Learn: • The science and practice of negotiation • The importance of asking open-ended questions • The role of self-reflection & emotional intelligence • How to elevate your communication skills in negotiation  • Aligning personal needs with company goals Podcast Timestamps: (00:00) – From Long Island to Working With the United Stations – The Story of “Ask For More.” (13:33) - Effective Sales Negotiation Strategies (17:46) – Empower Your Negotiation Through Self-Reflection (26:15) - Navigating Emotions in Negotiation (31:26) - Understanding Needs Through Effective Communication (42:05) - Negotiating for Value More of Alexandra: She's the director of the Mediation Clinic at Columbia Law School. So she's also an award winning professor there. And a world renowned negotiation trainer for the United Nations. and she draws on her experience in the book through that, which is really, really beneficial. She also serves as an executive director of Stand Up Girls, helping tween girls develop relationships for greater self esteem. She's appeared in a variety of the top profile outlets. So, like CBS This Morning, MSNBC's Live Weekend Hardball Marketplace. She's been in the New York Times, the Wall Street Journal, and is the best selling author of Ask for More, 10 Questions to Negotiate Anything. LinkedIn: https://www.linkedin.com/in/alexandrabcarter/  Key Topics Discussed: Positive Leadership, Negotiation, Sales Leadership, Self-Reflection, Emotional Intelligence, Empowerment, Mediation, Ask for More, Personal Growth, Open-Ended Questions, Understanding Customer Concerns, Overcoming Barriers, Defensive Questions, Managing Emotions, Internal Conflicts, Power of Silence, Effective Communication, Lead with Empathy, CEO Success Mentions: Ask For More: 10 Questions to Negotiate Anything by Alexandra Carter https://alexcarterasks.com/book/  More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

What truly drives creativity and innovation in the workplace? Join us as we sit down with Dr. Teresa Amabile from Harvard University, the brilliant and visionary author and researcher behind "The Progress Principle." Dr. Amabile's groundbreaking study, which involved analyzing over 12,000 diary entries, reveals the critical factors that influence employee creativity. We dive into the pivotal role of organizational culture, supervisory support, and team dynamics in fostering an environment where innovative ideas can flourish. Discover the fascinating "inner work life effect," derived from daily diary entries, which shows how positive emotions, perceptions, and intrinsic motivation lead to higher levels of creativity and productivity. We discuss the profound impact of managing setbacks and the surprising finding that many leaders mistakenly prioritize recognition over progress. Dr. Amabile provides valuable insights into how even small impediments can significantly affect employee creativity and productivity, emphasizing the importance of facilitating progress. Learn practical strategies for supporting your team's inner work life, with a focus on basic respect, recognition, encouragement, emotional support, and camaraderie. Finally, she offers advice on how to use diaries to track inner work life and reflect on progress, fostering a motivated and cohesive work environment. Don't miss this enriching conversation that promises to elevate your leadership skills and drive creativity within your team. What You’ll Learn: - The crucial role of organizational culture, supervisory support, and team dynamics. - Surprising findings about managers' misconceptions regarding employee motivation. - Practical strategies for leaders to support their teams effectively. - The power of progress over mere recognition in driving motivation. - A daily progress checklist inspired by Atul Gawande's "The Checklist Manifesto." Podcast Timestamps: (00:00) – What Can You Learn From 12,000 Diary Entries?  (11:49) - The Inner Work-Life Effect (24:51) - Managing Setbacks and Facilitating Progress (32:25) – The Vital Role of Interpersonal Support (46:08) – The Power of Checklists Who is Teresa? As Director of Research at Harvard Business School, Dr. Amabile has had the opportunity to interact with managers at all levels from a variety of industries. Most recently, Teresa collected over 12,000 diary entries from over 200 people working on 26 project teams. These diary entries gave Teresa insight into the inner work lives of the employees, allowing her to parse out what fosters creativity, progress, and ultimately a successful project. The results of this research can be found in her book: The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work. LinkedIn: https://www.linkedin.com/in/teresa-amabile-8542727/  Key Topics Discussed: Creativity, Innovation, Progress Principle, Organizational Culture, Supervisory Support, Team Dynamics, Inner Work Life Effect, Positive Emotions, Intrinsic Motivation, Managing Setbacks, Checklist Manifesto, Reflection, Diary, Gratitude, Connection, CEO Success Mentions: The Progress Principle by Teresa Amabile: https://www.amazon.ca/Progress-Principle-Ignite-Engagement-Creativity/dp/1491514353  Amy Edmondson: https://amycedmondson.com/ The Checklist Manifesto by Atul Gawande https://www.amazon.ca/Checklist-Manifesto-How-Things-Right/dp/0312430000/ref=sr_1_1?hvadid=208307794507&hvdev=c&hvlocphy=9001326&hvnetw=g&hvqmt=e&hvrand=5539261850166569313&hvtargid=kwd-295612719286&hydadcr=2438_9638418&keywords=the+checklist+manifesto&qid=1698867545&sr=8-1  More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

In order for us to be effective leaders on the outside, we must be self-aware within. In a recent study of over half a million people, Travis Bradberry narrowed success down to one factor, self-awareness. Awareness is a vital skill to master in which your values, beliefs and behaviors have to be in alignment. Tasha Eurich illustrates the four ways all people embody this trait by examining their internal vs external loci of awareness. She breaks self-awareness down into four quadrants: seekers, introspectors, pleasers, and those who are aware. In this episode, Craig discerns how to understand which quadrant you fall underneath, as well as the key component to moving towards awareness: asking for feedback, one of the most inexpensive activities we can take on as leaders.  What You’ll Learn: 1. The key trait in mastering your external presence as a leader 2. The definition of self-awareness 3. Internal vs external awareness 4. The four types of awareness 5. The steps you need to take to move towards awareness Mentions: Self-Awareness: https://www.amazon.com/Self-Awareness-Hidden-Driver-Success-Satisfaction/dp/0399535314 Insight: https://www.amazon.com/Insight-Surprising-Others-Ourselves-Answers/dp/0525573941 More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

How can a positive leadership and company culture lead to massive success? How can this culture be spread throughout all offices in a company? In this episode, Roheel Ahmad answers these questions and more. What You’ll Learn: 1. Why Roheel gave his employees a 10% raise, across the board. 2. When your people do well, the business will do well. 3. How experiences can mean more than earnings. 4. How to be close with employees, but have high expectations. 5. How to make sure your positive company culture exists in all your offices. 6. Why good managing means serving your employees. 7. How job offers should be more like marriage proposals. Who is Roheel? Roheel Ahmad is Co-founder and Managing Partner of Forsyth Barnes, which over the past 8 years has grown to over 100 million pounds in revenue! Taking his company international, Roheel has opened an office in New York, with plans for Los Angeles and Dubai. A major focus for Roheel is company culture, leading to his great successes. The Financial Times has recognized FB as one of the fastest growing businesses in Europe. Follow Roheel: LinkedIn: https://www.linkedin.com/in/roheelahmad/  More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

How can we get more women in leadership positions? How can collaboration foster growth in all of us? In this episode, Lindsay Glassco answers these questions and more. What You’ll Learn: 1. The qualities needed for a leader in the modern world. 2. How collaboration and consultation are an investment in outcomes. 3. How impact will follow a culture of authenticity and diversity. 4. How youth working with executives has improved the lives of both. 5. The importance of having diverse role models. 6. Why you need to celebrate the small successes. Who is Lindsay? Lindsay Glassco is President and CEO of Plan International Canada, which is a member of a global organization dedicated to advancing children's rights in over 80 countries. They exist to create a just world where children, especially girls, learn, lead, decide, and thrive. Lindsay is a dynamic leader with over 25 years of experience developing and managing social policies and programs in diverse environments worldwide. In 2023, under her leadership Plan International Canada has earned a place in Waterstones, Canada's most admired cultures hall of fame, the first non profit to receive this distinction, so a heartfelt congratulations. Lindsay also received the 2023 McGill Distinguished Leader Award. Before joining PLAN, Lindsay was based in Geneva, Switzerland, acting as Secretary General of CARE International. She has also held executive roles, including President and CEO of Special Olympics Canada and Global Director of Policy and Strategy for Right to Play. Lindsay is truly a global citizen, having lived and worked in over 60 countries. Follow Lindsay: LinkedIn: https://www.linkedin.com/in/lindsayglassco/  More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Are you ready to unlock the transformative power of the digital mindset? Join me as I engage in an enlightening discussion with Dr. Paul Leonardi, a renowned digital thought-leader and author of the compelling book, Digital Mindset: What It Really Takes to Thrive in the Age of Data, Algorithms and AI. We'll peel back the layers on the crucial role of technology in driving organizational change, and how a deft grasp on data, A.I. and algorithms can fuel performance and innovation in today's ever-evolving workspace. Picture yourself in the shoes of a corporate leader struggling with inclusive decision-making in a diverse team. How would you navigate this? Dr. Leonardo serves us an intriguing case study demonstrating how a digital mindset can be harnessed to rectify such a predicament. We'll also explore the importance of humility in cultivating this mindset and the level of technical proficiency required. It's a journey of discovery that challenges conventional wisdom and pushes the boundaries of strategic thinking. The digital landscape is an intimidating frontier for many. Together with Dr. Leonardi, we'll confront the fears surrounding new tech tools, unravel the potential of A.I. in generating value for your organization, and underscore the significance of data literacy and psychological safety amidst these changes. Moreover, we'll explore how leaders can maintain a meaningful and effective connection with their team in this digital age. Join us as we equip you with the essential tools to thrive in the exciting new world of digital transformation. What You’ll Learn: • Uncover the blueprint of the digital mindset and the essential skills for innovation in the modern workplace. • How a product leader transformed team decision-making with a digital approach. • Discover the level of technical proficiency required to harness the digital mindset effectively. • Strategies for overcoming the fear of new tech. • Explore the transformative potential of AI in creating space for creative thinking and innovation. • Understand the significance of data literacy and psychological safety in the context of digital transformation. Podcast Timestamps: (00:00) - Exploring the Digital Mindset (10:26) – The Power of the Digital Mindset (24:54) - Embracing A.I. for Digital Transformation (36:47) - Skill Building in a Digital Environment (44:54) - Data Literacy and the Importance of Psychological Safety Key Topics Discussed: Positive Leadership, Digital Mindset, A.I., Algorithms, Technological Advancement, Inclusive Decision-Making, Technological Proficiency, Humility, Digital Transformation, Data Literacy, Psychological Safety, A.I. Game-Changer, Creative Thinking, Strategic Conversations, Technological Innovation, Technology Disruption, CEO Success More of Paul: At UC Santa Barbara Dr. Leonardi is chair of the technology management department whose programs are all aimed at teaching engineers and other technical leaders how to build and run innovative companies. In addition to his extensive speaking and consulting work, he has published over 80 articles and chapters in peer reviewed journals and management outlets, including Harvard Business Review and Sloan Management Review. He's also the author of three books on innovation and organizational change. And he has won major awards for his research, including from very well respected organizations like the Academy of Management and the American Sociological Association. His most recent book, The Digital Mindset: What It Really Takes to Thrive in the Age of Data, Algorithms, and AI, explores digital literacy, the roles technology can play in our organizations, and how we can adapt with it. LinkedIn: https://www.linkedin.com/in/paul-leonardi-45b67321/ Mentions: The Digital Mindset, Humble, The Right Kind of Wrong More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Today you’ll meet the visionary, Jan Ryde, a remarkable CEO, whose leadership has catapulted Hästens’ growth by an astounding 50,000%. Yes, you read that right! His unique philosophy explores how love serves as the foundation for Hästens’ entire organization, from its approach to craftsmanship to the way employees interact. We take you behind the scenes of Hästens, a 170-year-old family-owned business renowned for crafting the world's highest-quality beds and mattresses. Unlike the noisy, dusty image you might have, Hästens’ factory exudes serenity, calmness, and a deep sense of connection. So what makes them different? Hästens’ values and beliefs are authentically embodied by its people and leadership, reinforcing the philosophy outlined in Jan Ryde's upcoming book, When Business is Love. Hear Craig’s reaction to Jan’s question he proposed, "what makes you awesome?" Spoiler, it's not just about strengths but a deeper level of emotional engagement. Stay tuned for the full episode in January 2024, where we explore these concepts in even greater depth… More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Imagine stepping into a high-profile leadership role, just as a global pandemic hits. This was the reality for Tracey Black, President and CEO of Payments Canada. In our deeply insightful conversation, Tracey offers a candid look into her leadership style, the challenges she faced, and the lessons she learned. Have you ever considered the power of authenticity and empathy in leadership, especially in the face of adversity? Tracey emphasizes how these traits have not only shaped her as a leader, but have also been vital in navigating the pandemic and the challenges and opportunities it provided. From addressing the struggles faced by individuals with invisible disabilities, to maintaining constructive dialogue amidst conflict, her experiences underscore the need for understanding and commitment in leadership during difficult times. Finally, we address the undervalued importance of self-care and engaging in intentional networking. Tracey spotlights the myriad advantages that can spring from connecting with a diverse group of individuals - it's all about broadening perspectives and building relationships. She also speaks on the powerful role of mentors and sponsors in supporting one's growth, reminding us that no one climbs the ladder of success alone. What You’ll Learn: • The importance of authenticity and empathy in leadership • How to create inclusive work environments, including for those with invisible disabilities • Effective communication strategies for difficult conversations • Questions open doors; statements close doors • The benefits of networking and maintaining diverse interests • The influential role of mentors and sponsors in career growth Podcast Timestamps: (00:00) – Imagine Your First Day as CEO is the Start of a Pandemic (14:03) - Empathy and Understanding in Workplace Accommodations (17:18) – Maintaining Constructive Dialogue During Disagreements (29:25) – Self-care and the Power of Networking (34:47) – Taking Risks and Making Decisions with Incomplete Information (43:50) – The Impact of in-Person Connection Key Topics Discussed: Positive Leadership, Authenticity, Empathy, Integrity, Invisible Disabilities, Trust-Building, Inquiry, Constructive Dialogue, Managing Disagreements, Self-Care, Networking, Diverse Interests, Mentorship, Sponsors, In-Person Conversation, Meaningful Connection, Crisis Leadership, Gratitude More of Tracey: Tracey Black is the President and CEO of Payments Canada. Taking over the role in early 2020, Tracey saw the organization through a period of tremendous change. Payments Canada plays a vital role in supporting the Canadian economy as it ensures that our financial transactions are carried out safely and securely. In 2022, Payments Canada systems cleared and settled 119 trillion transactions. That works out to 476 billion every single business day! Tracey’s past experience includes executive roles at TD Canada Trust and RBC Royal Bank, and she's consulted extensively in the financial services industry as an independent consultant and with McKinsey Company. As President of GFH Group Inc. her responsibilities included the launch of chip cards or smart cards in Canada.  LinkedIn: https://www.linkedin.com/in/tracey-black-2606884/  More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

How can you energize your team, drive accountability, and foster a positive work environment as a remote leader? How can a leader harness the power of transparency to ignite a sense of ownership and empowerment within their team? In this episode, Shaun Kindopp answers these questions and more. What You’ll Learn: 1. When to practice the trial by fire method 2. Encouraging the right conflict within your team dynamic 3. Holding your team accountable from afar 4. The 4-day work week 5. Creating transparency in your organization 6. Allowing your team to take ownership of the results 7. The role of humble leadership 8. A questions first approach 9. Creating buy-in with your team for your vision 10. Maximizing your level of resilience 11. Being the leader you’d want to work for Who is Shaun? Shaun Kindopp is the CEO of the Canadian Western Agribition, which is the largest livestock show in Canada. This role has Shaun leading an international hub of agricultural excellence, which reaches over 1,200 international guests from over 63 countries. In this position, Shaun focuses on his passion for creating inclusive and collaborative cultures and streamlining processes. Before taking over his current role, Shaun has had a number of executive roles, including Director of Corporate Partnerships and Sales for the Regina Exhibition Association Limited, as well as Senior Account Executive of Corporate Partnerships for the Regina Pats Hockey Club Limited. These positions have instilled Shaun with the knowledge and experience of being a positive leader and have taught him many lessons that he will share with us today. Follow Shaun: LinkedIn: https://ca.linkedin.com/in/shaun-kindopp-2304b61ab?challengeId=AQE6t0bz3UHniwAAAYqQsZERY_1T_-2KkEgzkedveTR7hLhIMn3FIevBo270JJb2xImozLqZ7zuCR_jBSbOoH3tOpr6PrT9iZg&submissionId=2242ae5f-5996-8417-d4f0-cdf7cf534430&challengeSource=AgFk_Vo92DxlcQAAAYqQseKgjsZuzcN5cs6g01XUwfXZZ9WSX5wNhElx3Odh0ik&challegeType=AgGq2wsc3aMnEAAAAYqQseKj9nOnu5t4FTUH5Xj1mzRPbb3Npf2In6E&memberId=AgGyLRGZ8v3rhwAAAYqQseKmBR-ZekBUid29ZobrS-OhBtA&recognizeDevice=AgFoaaptr9MMWQAAAYqQseKoNhm1CdfaiZRWT9kC9luwM2cWoVe1  More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Microstresses are small, almost unnoticeable stresses that can build up and keep us from our best selves. So, how can you find your microstressors and remove them? In this episode, Rob Cross answers this question and more. What You’ll Learn: 1. Your mind may not register microstress, but your body does. 2. How building a diverse community around you will make you more resilient to stress. 3. How to stop persisting through the system and start shaping it. 4. Creating better (and diverse) relationships by removing microstressors. 5. How to watch for microstresses and what to do about them. 6. How to stop the cycle of passing stress on. Who is Rob? For over 20 years, Rob Cross has studied the underlying networks of effective organizations and the collaborative practices of high performers. Having worked with over 300 organizations he’s reached thousands of leaders from the frontline to the C-suite. He's currently a senior Vice President of Research at Institute for Corporate Productivity. He is the Edward A. Madden professor of Global Leadership at Babson College in Wellesley, Massachusetts. Rob is also the co-founder and research director of the Connected Commons, a consortium of over 150 leading organizations, accelerating network research and practice. He has written over 50 articles for Harvard Business Review, Sloan Management Review, California Management Review Academy, and Management Executive and Organizational Dynamics. His work has also been repeatedly featured in high profile publications like Business Week, Fortune, the Financial Times, Time Magazine, the Wall Street Journal, and Fast Company. And if that wasn't enough, a couple of recent developments, The Microstress Effect has been recognized as an award-winning book by Thinkers 50 and as one of Harvard Business Review’s Big Ideas for 2023. Mentions: The Microstress Effect: How Little Things Pile Up and Create Big Problems--and What to Do about It https://www.amazon.ca/Microstress-Effect-Little-Things-Problems-ebook/dp/B0B5YDDR7F  https://www.robcross.org/  Follow Rob: LinkedIn: https://www.linkedin.com/in/crossrob/  More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Feedback has famously been coined “The Breakfast of Champions” by bestselling author Ken Blanchard. Yet, why are so many people willing to sit down and have the meal? What’s the best method for delivering feedback? Why are people often resistant to receiving feedback? In this episode, Craig answers these questions and more. What You’ll Learn: 1. The definition of feedback 2. The deck of cards feedback framework 3. When positive feedback because disingenuous 4. Vague vs specific communication for both positive and critical feedback 5. Creating collaboration while delivering feedback More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

How can we trust and apply the information, statistics, and data we find online? Once we have data we can trust, how do we use it to improve? In this episode, Anil Arora answers these and more. What You’ll Learn: 1. The biggest challenges and opportunities of our day and how we can face them. 2. Why data literacy is vital to existing in (and making sense of) today’s world. 3. How data can be used to improve ourselves and our organizations. 4. How AI can be applied responsibly. Who is Anil? Anil has worked with Statistics Canada for over 25 years, leading significant programs and transformations, and since 2016, he’s served as Canada’s Chief Statistician. He has also served in policy and regulatory roles in the government of Canada at Natural Resources Canada, as well as Health Canada. He has led substantial international initiatives working with the United Nations and the OECD. He serves on a number of boards and is very active in the community, supporting events and social causes. He received a Bachelor of Science from the University of Alberta and holds a Graduate Certificate in Public Sector Management and Governments from the University of Ottawa. Follow Anil Arora: LinkedIn: https://www.linkedin.com/in/anil-arora-146278160/  More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

⁠How does one navigate leadership in a world that can be best described as VUCA - volatile, uncertain, complex, and ambiguous? That's the question we tackle with our special guest, Doug Conant, bestselling author, award-winning keynote speaker and former CEO of Campbell Soup Company. Doug draws from his extensive 45-year career to provide insights on how proactive and intentional leadership paves the way through this VUCA terrain. He walks us through mastering our personal stories and the power of resilience that stems from it, fostering an environment of clear communication to alleviate team anxiety, and how the essence of clarity and communication shapes leadership.⁠ Together, we venture forward to explore the concept of 'listen, frame, advance' as a key mechanism to push issues forward. Doug passionately speaks about the importance of leaders openly declaring their values, creating a solid foundation for trust. We emphasize the 'genius of the and', a concept that Doug believes holds immense power in leadership. His experiences coupled with his unique insights on leading with an abundance mindset provide a fresh perspective on leadership practices. Rounding off our riveting discussion, Doug offers his reflections on the future of leadership and the role of the next generation of leaders. He shares his belief in the 'eye of the tiger', a drive and determination he believes is key to building a better world. Lastly, Doug leaves us with some valuable wisdom on the importance of gratitude in our personal and professional lives. Join us for this enlightening talk and be inspired by Doug's vision of leadership. What You’ll Learn: • Proactive strategies for adapting to the ever-evolving leadership landscape • The crucial role of clarity and communication in fostering team trust • Harnessing the "power of and" to unlock abundance in leadership • Empowering the next generation with the 'eye of the tiger' • The transformative impact of gratitude and engagement in every interaction Podcast Timestamps: (00:00) - Leadership Challenges in a VUCA World (13:40) - Managing Anxiety in Teams (19:01) – The Importance of Clarity & Communication in Leadership (30:01) – The Power of 'And' (42:59) - Future Leadership, Better World More of Doug: Doug Conant is the only Fortune 500 CEO who is a New York Times and Wall Street Journal bestselling author. He’s a top 50 leadership innovator, a top 100 leadership speaker, and one of the most influential authors in the world. With a 45 year career defined by achieving high performance through an intentional commitment to studying, Doug is now sharing the tenants of leadership that work. He is the founder and CEO of Conant leadership, former President and CEO of Campbell Soup Company, former president of Nabisco Foods, and former chairman of Avon products. Corporate boards Dough has served on, include those of Amerisource, Bergen, and RHR International. His latest Wall Street Journal bestselling book, co-authored with Amy Federman is The Blueprint: Six Practical Strategies to Lift Your Leadership to New Heights. LinkedIn: https://www.linkedin.com/in/dougconant/ Key Topics Discussed: Positive Leadership, Respectful Workplace, VUCA World, Courageous Leadership, Leading with Conviction, Managing Anxiety, Clarity, Communication, Power of 'And', Future-Proof Leadership, Gratitude, Maximize Engagement, Resilience, Core Values, Principles, Clarify Expectations, Abundance Mindset, Performance Measurement, Feedback, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

We hear the word “gaslight” a lot… but what does that mean and what does it look like? How can we avoid being gaslighted? And how can we help others when they’re being manipulated? In this episode, Robin Stern answers these questions and more. What You’ll Learn: 1. What is (and is not) gaslighting, and how to recognize it. 2. How gaslighting is used in the workplace. 3. Who can fall victim to gaslighting. 4. How to help friends who are being gaslighted. 5. How to react when you notice you are being gaslighted. Who is Robin? Dr. Stern is the co-founder and associate director for the Yale Center for Emotional Intelligence, and an associate research scientist at the Child Study Center at Yale. She's a licensed psychoanalyst with 30 years of experience treating individuals, couples, and families. She's the author of The Gaslight Effect: How to Spot and Survive the Hidden Manipulation Others Use To Control Your Life. Dr. Stern has traveled widely to lecture on emotional intelligence, women in leadership, and on relational bullying. She's also the host of the Gaslight Effect podcast, which teaches listeners about the depths the term can take. She interviews experts and hears personal experiences from guests about all aspects of gaslighting, from the unintentional, the role it plays in marriages, in divorce, and how good parenting can be gaslighting. Mentions: The Gaslight Effect: How to Spot and Survive the Hidden Manipulation Others Use To Control Your Life: https://www.amazon.ca/Gaslight-Effect-Survive-Manipulation-Control-ebook/dp/B000QCQ8X0 The Gaslight Effect Recovery Guide: Your Personal Journey Toward Healing from Emotional Abuse: https://www.amazon.ca/Gaslight-Effect-Recovery-Guide-Emotional/dp/0593236270  Follow Robin: LinkedIn: https://www.linkedin.com/in/robin-stern-220b403a/ More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

What’re the three most important skills a leader can possess? How can you prompt your organization to destigmatize failure? How do you embrace your imposter syndrome? In this episode, Heather Tulk answers these questions and more. What You’ll Learn: 1. 3 traits of every successful leader and how to apply them 2. The scarcest asset all leaders possess 3. The secret to destigmatizing failure within your organization 4. Premortem vs postmortem visualization 5. The absence of fear as an authentic leader 6. The 3 P’s of contributing to your community: People, Planet and Profits 7. You're not there yet, but you're already enough mentality Who is Heather Tulk? Heather is an experienced CEO and Board Director accomplished in P&L management, business transformation, digital businesses, and leading through disruption. Heather recently joined Telus Business Solutions as their President of Commercial and Public Sector. Heather has received a number of industry awards, including being named to the Canada Diversity 50, Canada's Most Powerful Women's Top 100 through the Women's Executive Network and Canada's Top 40 under 40. Heather passionately believes in helping make communities better than we found them, and is involved in several causes for mental health, youth diversity and inclusion.  Follow Heather: LinkedIn: https://www.linkedin.com/in/heathertulk/?originalSubdomain=ca More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Surprise! The podcast is one year old. To celebrate, we decided to do something a little different today. In episode 50, Craig posted a sneak peak into his CEO Mastermind forum where Dr. Robert Waldinger spoke about his long running scientific study into human happiness. In this episode, Craig recaps his favorite findings from the past year of interviewing some of the most successful CEOs in the world. What You’ll Learn: 1. Approach life like a scientist: Embrace scientific investigation, update hypotheses daily, and be open to the possibility of being wrong. 2. Integrity and values-based leadership: Rank order values to handle conflicts, lead with authenticity, and communicate values openly. 3. Humility and vulnerability: These traits are not weaknesses but strengths in effective leadership. Constantly learn, unlearn, and relearn. 4. The power of reframing: View problems as opportunities, be mindful of mindset and thought patterns, and be open to different perspectives. 5. People-first philosophy: Successful leadership revolves around building strong relationships, understanding and engaging with people effectively. 6. Relationships are crucial: They are foundational to personal and professional fulfillment and play a significant role in overall wellbeing and happiness. Mentions: Ozan Varol - Author of "Think Like a Rocket Scientist" Ed Hess - Author of "Hyper Learning Humility is the New Smart" and "Own Your Work Journey" Daniel Pink - Author Gary Ridge - Former CEO and Chairman of WD 40 Company Iggy Domagalsk i- CEO of Wage X Kevin Ford - CEO of the Cailan Group Alim Somani - Managing Director of Hatch Digital Howard Behar - Starbucks executive who championed the people-first philosophy Doug Conant - Former CEO of Campbell Soup Company Kim Furlong - CEO of the Canadian Venture Capital and Private Equity Association (CVCAC) Omar Salahmey - Former CEO of Bonfire Interactive, current co-founder and COO of CYA Michael Garrity - CEO of FinanceIt Kathryn Temblay - CEO of Altus Recruitment and Altus Technology Tracey Folks Hansen - CEO of the Canadian Society of Association Executives (CSAE) Yousry Bissada - CEO of Home Capital Group Dr. Robert Waldinger - Leading the longest scientific study out of Harvard into human happiness More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

How can reframing challenges as opportunities help you achieve your goals? How can you develop an organizational culture that will flourish through tough times? In this episode, Omar Salaymeh answers this question and more. What You’ll Learn: 1. Learning on the job will teach you skills you didn’t know you needed (or could have) 2. What Omar learned about himself on his way to becoming CEO 3. Focus is the most important skill needed to scale 4. The importance of removing obstacles from your employees’ wellbeing 5. Surveying your team members and adjusting accordingly 6. Being vulnerable with employees 7. Developing your reframing muscle to get you through challenges 8. Why you MUST share the impact you’re having Who is Omar? Omar Salaymeh was the CEO of Bonfire Interactive, joining the company in its early days and working, initially as the Chief Product Officer. He was also awarded the Office of the Governor General’s Meritorious Service Medal, due to his work with refugees through the Jumpstart Refugee Talent Initiative - which he co-founded in 2016. As CEO, Omar grew Bonfire through a focus on culture and people. Follow Omar: LinkedIn: https://www.linkedin.com/in/omar-salaymeh-78ab5a26/  More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

What makes for a happy life, a fulfilling life? A good life? In celebration of the podcast’s one year anniversary, I'm very excited to share with you a special CEO Mastermind. In this conversation, Dr. Waldinger summarizes the key results from his extraordinary research. You'll also hear from top CEOs in this private session who ask compelling questions around applying these key insights to their personal and professional lives. What You’ll Learn: 1. The key to happiness 2. The foundation to being interpersonal 3. Does money buy happiness? 4. Nature vs nurture 5. How does culture relate to happiness? 6. An approach to starting out as a new CEO 7. Successfully transitioning into the work from home environment Who is Dr. Robert Waldinger? Dr. Robert Waldinger is the New York Times best selling author and Director of Harvard Study of Adult Development, who is leading the longest running longitudinal study tracking the lives of the same individuals from adolescence into their 90s. His research focuses on what truly makes people thrive, emphasizing the importance of relationships for overall well-being. As a psychiatrist and psychoanalyst, Dr. Robert helps individuals work through emotional distress and psychological obstacles using psychodynamic therapy, which explores unconscious conflicts and childhood experiences that impact mental well-being and the ability to adapt to new situations and relationships. Dr. Robert's overall goal is to support individuals in finding clarity amidst the chaos of daily life and cultivating a sense of inner harmony that extends beyond meditation, emphasizing the integration of psychological well-being, relationships, and spiritual growth in the pursuit of a good life. Mentions: The Good Life: Lessons from the World's Longest Scientific Study of Happiness: https://www.robertwaldinger.com/books Follow Dr. Robert Waldinger: LinkedIn: https://www.linkedin.com/in/robert-waldinger-90012169/ More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Why should you put social good at the center of your organization? How do you choose the right mentors? In this episode, Tracy Folkes Hanson answers these questions and more. What You’ll Learn: 1. Why you should put social good at the forefront of your career 2. How to measure your social good 3. How to explore you “why” deeper than ever 4. “We have to live by our values in order to deliver them.” 5. Taking care of your mental health will help you increase your impact 6. Ongoing learning, from a variety of mentors, will help you lead 7. How to find the mentors you need 8. Employing tech to create a healthy culture Who is Tracy? Tracy Folkes Hanson has been the president and CEO of Canadian Society of Association Executive since 2017. Prior to this, she has held senior positions in organizations such as the Ontario Chamber of Commerce, MasterCard International, Kinark Child & Family Services, and The Arthritis Society. In 2010, Tracy was elected to the Whitby Town Council. All of this experience allows her to bring her all to her position at the CSAE where she focuses on positive engagement in leadership. Follow Tracy: LinkedIn: https://www.linkedin.com/in/tracyfolkeshanson/  More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Not surprisingly, when you talk to most leaders, there is a profound reluctance to show vulnerability. Leaders are afraid vulnerability will be perceived as weakness or undermine their confidence. So, what is the role of vulnerability in strong leadership? In this episode, Craig answers this question and more. What You’ll Learn: 1. Vulnerability is courage, not weakness 2. The Beautiful Mess Effect 3. What is construal level theory and how does it apply to leadership? 4. Tips for demonstrating vulnerability including getting comfortable saying I don’t know, admitting mistakes openly and seeking feedback and advice from others 5. Vulnerability encourages openness, fostering an environment of accountability Mentions: Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead: https://www.amazon.com/Daring-Greatly-Courage-Vulnerable-Transforms/dp/1592408419 More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Ever wondered how a major crisis could be turned into an extraordinary success story? Tune into this highly engaging conversation with Yousry Bissada, CEO of Home Capital Group. Yousry candidly shares his extraordinary journey of managing a company amidst a significant financial and reputational crisis. Yousry opens up about his people-first approach to rebuilding trust and morale within the company and how he was able to not only retain employees, but also inspire them to become champions of change. He also sheds light on the power of situational leadership and the need to adapt to people and situations. He also highlights how he successfully promoted a culture of innovation by encouraging a 'Yes first' attitude. We also explored the crucial role of failure stone as a stepping stone to growth and how to reframe setbacks to infuse optimism and hope. This discussion is filled with inspirational and practical advice on leadership, resilience, and crisis management, beneficial to anyone seeking to navigate turbulent waters. Tune in now and reap the benefits of Yousry’s journey. What You’ll Learn: • Effective crisis management and how to navigate a turnaround • It’s all about the people: Developing a people-first leadership style • The importance of transparency and communication • Adapting your leadership style • Fostering innovation • Lessons in resilience Podcast Timestamps: (00:00) Navigating the Stormy Seas of an Extraordinary Crisis (12:05) Rebuilding Trust and Rallying Around Values (26:57) The Importance of Honest Communication and Transparency (38:24) The Power of Situational Leadership (46:53) Lessons in Leadership and Resilience (51:20) Treat People Like Adults More of Yousry: Yousry Bissada is the President and CEO of Home Capital Group. The company was undergoing many challenges when he took over as CEO in 2017. Home Capital was facing a reputational risk issue, with a panic stirred up by the press. Recently, Yousry was featured in The Globe and Mail’s story: How Yousry Bissada pulled Home Capital back from the brink - then sold it for a bundle. With more than 30 years of financial services experience, he’s been CFO of Firstline Trust, VP of Servicing Operations at CIBC Mortgages, SVP of Real Estate Secure Lending Product at TD Canada Trust, CEO of Filogix, and much more. Beyond working in leadership roles at these companies, he’s also served in numerous roles on the boards of companies in the mortgage industry. LinkedIn: https://www.linkedin.com/in/yousry-bissada-72b2a327/  Mentions: How Yousry Bissada pulled Home Capital back from the brink - then sold it for a bundle: https://www.theglobeandmail.com/business/rob-magazine/article-yousry-bissada-home-capital-group/  Key Topics Discussed: Positive Leadership, Crisis Management, Building Trust, Core Values, Values-Based Leadership, Effective Communication, Transparency, Adaptability, Innovation, Resilience, Optimism, Hope, Flexibility, Active Listening, Reframing, Failing, Growing, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

It’s important to be able to assess any situation as a leader, but how do you mitigate risk? What are some exclusions to some of the time tested principles we all adhere by? In this episode, Scott Tessier answers these questions and more. What You’ll Learn: 1. A framework for open communication between multiple stakeholders 2. What to prioritize in a time of crisis 3. Why you should make yourself visible as a leader 4. How to avoid working from home becoming living at work 5. Why is it important to put your oxygen mask on first? 6. When does the Golden Rule not apply? 7. What is the color coded check-in? 8. Time off can actually boost your productivity, but do you trust in those around you to do so 9. Prepare the next level of leaders in your company by creating opportunity for failure Who is Scott? Scott Tessier has served as CEO of the Canada-Newfoundland and Labrador Offshore Petroleum Board (C-NLOPB) since 2013. Before joining the C-NLOPB, he was an advisor in the petroleum industry on legislative and regulatory matters in Alberta. Prior to that, Scott served in senior positions with regulatory mandates during a public service career that spanned twelve years at Fisheries and Oceans Canada and three years in the Health and Northern Economic Development portfolios. Scott’s extensive career got started with the Canadian Council of Ministers of the Environment and the St. John’s Harbour Atlantic Coastal Action Program. Follow Scott: LinkedIn: https://www.linkedin.com/in/scott-tessier-5b50961/ More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

As the magnetic force behind Wajax, Iggy Domogalski joins us to unravel the threads of positive leadership and their undeniable influence on his corporate culture. Bringing with him a storied career that weaves through executive roles and philanthropic endeavors, Iggy imparts the must-have leadership skills that allow today's movers and shakers to not only adapt to change but to lead it. Our dialogue spans the spectrum from strategic vision to the art of inspiration, all anchored by real-world examples. Our conversation with Iggy takes an intimate turn when we contemplate the interplay of luck, gratitude, and mentorship in shaping one's career path. He shares stories of pivotal moments and celebrates the enduring support that companies can offer during life-altering events, reinforcing the importance of a compassionate workplace. The discourse on personal growth doesn't end there; we also delve into strategies for fostering innovation. Hear how one of Wajax's products exemplifies the importance of aligning purpose with performance and gain insights into the delicate balance of integrating AI technology in the workplace without losing the human touch. We round out our discussion by peering into the future, deconstructing how AI and machine learning are reshaping the workplace, and emphasizing the undiminished value of empathy amidst these technological strides. Iggy's perspectives on leading a company through acquisitions and the transition to hybrid work environments stand as a testament to the resilience and adaptability required of contemporary leaders. This episode isn't just a conversation; it’s a masterclass in the evolving landscape of leadership that is sure to leave you equipped and inspired to navigate your own professional journey. What You’ll Learn: • Iggy’s career success and philanthropic impact. • The role of luck, mentorship, and gratitude in shaping our professional journeys. • Embracing innovation and nurturing a 'say-do' ratio that resonates with action. • The crafting and communication of organizational values that genuinely represent company culture. • How AI and machine learning are revolutionizing the workplace without diminishing the value of empathy. • The agility required to lead through acquisitions and transitions to hybrid work environments. • Iggy's personal experience transitioning to the role of CEO. Podcast Timestamps: (00:00) – Wajax: Anchored in Positive Leadership (11:12) - The Power of Luck and Gratitude (16:51) - Fostering Innovation Through Listening  (23:49) - Crafting and Communicating Organizational Values (31:18) – The A.I. and Remote Work Revolution (38:45) – Navigating Company Acquisitions (44:05) - Transitioning to CEO Role Key Topics Discussed: Positive Leadership, Adaptability, Strategic Vision, Inspiration, Mentorship, Core Values, Driving Innovation, Leading with Purpose, Artificial Intelligence, Machine Learning, Workplace Dynamics, Empathy, Resilience, Hybrid Work Environments, Mergers and Acquisitions, CEO Success More of Iggy: Iggy Domagalski is the CEO of Wajax, one of Canada's longest standing industrial services providers. Iggy served as the CEO of Tundra Process Solutions Limited when he was approached for a buyout of his company by Wajax. In addition to his professional achievements, Iggy is actively involved in fundraising and has served on the boards of organizations such as the Learning Disabilities Association and the Kids Cancer Care Foundation. He has received notable accolades, including being named one of Canada's "Top 40 Under 40" and one of the country's "50 Most Inspirational Entrepreneurs." Iggy's impact is further recognized by an award named in his honor, given annually by a student body since 2004. LinkedIn: https://www.linkedin.com/in/iggydomagalski/?originalSubdomain=ca More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

How do you establish a positive work culture? Where does an organization’s values arise from? In this episode, Garry answers these questions and more. What You’ll Learn: 1. The Petri dish analogy of growing culture at your company 2. Addressing toxic behavior from high performers 3. Five lessons from tribal communities 4. Identifying if you’re an accidental soul sucking CEO 5. Replacing your managers with coaches 6. Defining your organization’s values and distributing authority 7. The three most important words to learn in your life are I don’t know 8. Flying through turbulence as the captain of the plane 9. What constitutes accountability and how to command it as a leader 10. Taking the Maniac Pledge Who is Garry Ridge? Garry Ridge is the Chairman Emeritus at the WD-40 Company. Under his leadership, WD-40 Company grew their market cap from $250 million to nearly $2.5 billion. He's also a bestselling author and adjunct professor at the University of San Diego, where he teaches the principles and practices of corporate culture and the master of science and executive leadership. He further delves into these principles in his three books: The Unexpected Learning Moment: Lessons in Leading a Thriving Culture through Lockdown 2020, Tribe Culture: How it Shaped WD-40 Company, and the co-authored, Helping People Win at Work: A Business Philosophy called Don’t Mark My Paper, Help Me Get an A. He's been named one of the top 10 most admired CEOs in the world by Inc. Magazine. Simon Sinek has called him Igniter of the Year, Global Gurus in 2021. Now, Garry is busy writing a new book called Any Dumb Ass Can Do It. Mentions: Helping People Win at Work: A Business Philosophy called Don’t Mark My Paper, Help Me Get an A: https://www.amazon.com/Helping-People-Win-Work-Philosophy/dp/0137011717/ref=sr_1_2?qid=1684957917&refinements=p_27%3AGarry+Ridge&s=books&sr=1-2 Tribe Culture: How it Shaped WD-40 Company: https://www.amazon.com/TRIBE-CULTURE-Shaped-WD-40-Company-ebook/dp/B08DJBZKDP/ref=sr_1_3?qid=1684957917&refinements=p_27%3AGarry+Ridge&s=books&sr=1-3 The Unexpected Learning Moment: Lessons in Leading a Thriving Culture through Lockdown 2020: https://www.amazon.com/UNEXPECTED-LEARNING-MOMENT-Thriving-Lockdown-ebook/dp/B09649CDTM/ref=sr_1_4?qid=1684957917&refinements=p_27%3AGarry+Ridge&s=books&sr=1-4 Follow Garry: LinkedIn: https://www.linkedin.com/in/garryridge/ More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Craig discusses his key learnings from the North American Business Summit that he recently attended. The summit brought together CEOs and business leaders from Canada, the US, and Mexico to discuss pressing issues in North American businesses. First, it is essential to test our assumptions in today's fast-paced world. As things change rapidly, it is important to evaluate our beliefs and hypotheses to determine their validity and whether they serve us well. Continuous learning is crucial to update our thinking and remain open to new information and experiences. Second, instead of taking an either-or approach, it is beneficial to look for opportunities that balance and integrate different priorities. This mindset allows for more compelling and valuable decision-making. Third, there is an increasing need to listen to oneself and be aware of physiological, emotional and psychological data. Listening to others and engaging in collaborative conversations is essential for understanding different perspectives and making informed decisions, especially in complex situations. The summit's overarching theme of "stronger together" highlights the significance of human connection and cooperation. Doing good and performing well are not competing priorities. Business leaders can achieve positive results while also making a positive impact on their communities. More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

When it comes to driving successful projects across the finish line, how can leaders ensure their team is motivated and equipped? In this episode, Clint Padgett answers this question and more. What You’ll Learn: 1. The three steps along the worry curve 2. How to make a plan that creates commitment and accountability 3. The difference between communication and conversation 4. How to work and hire effectively in a remote environment  5. The key ingredients of management by commitment Who is Clint? Clint Padgett is the CEO and President of Project Success Incorporated, where he helps leaders and their team implement repeatable, sustainable strategies to deliver high-stakes projects on time, on target. As a ForbesBooks featured author, his first book, The Project Success Method, offers a unique and effective methodology for planning, managing, and closing out projects on time and within budget. In his second book, How Teams Triumph: Managing By Commitment, he provides a blueprint for building strong foundations for cross-functional teams through conversation and commitment. Mentions: The Project Success Method: https://www.amazon.com/Project-Success-Method-Achieving-Performance/dp/0470455837 How Teams Triumph: Managing By Commitment: https://books.forbes.com/books/how-teams-triumph-managing-by-commitment/ Follow Clint: Website: https://projectsuccess.com/ Website: https://clintonmpadgett.com/ More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Communication is an invaluable skill to master as an inspiring leader. How do you better equip yourself to learn and grow this skillset? In this episode, Brian Mills answers this question and more. What You’ll Learn: 1. How onboarding is a two way street 2. Using data and market intelligence to communicate process change 3. How to structure an open forum conversation 4. Using a disc profile to learn to communicate 5. How to scenario plan in the current environment 6. Tell it all, tell it early communication style 7. What it takes to build resiliency in yourself and your organization 8. What is your say, do ratio? 9. Using the 360 method to identify your skill gaps Who is Brian? Brian Mills is the president of US Water Filters. Prior to joining USWF, he was the Chief Commercial Officer with Glen Dimplex Americas, where he led the commercial strategy on a turnaround objective in the North American market, resulting in 200% growth. Prior to Glen Duplex, Brian engineered the turnaround of the electrical enclosure division of Pentair for the Canadian market. He also held the Vice President of Business Development role for Can Water Group, the divestiture from Culligan International Company. Follow Brian: LinkedIn: https://www.linkedin.com/in/brianjmills/ More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

With the world in a constant state of flux, how do you manage change? You only have two options: be the recipient or be the cause. In this episode, Caroline Riseboro discusses these two options and more. What You’ll Learn: 1. Where should decisions be made within your organization? 2. The value of transparency 3. Grit is the most common trait of successful people 4. Sharing your experience is key to addressing loneliness and creating rapport within your team 5. How to set performance expectations 6. The soft skills that are invaluable for this new economy 7. As a leader, do you need to have all the answers? Who is Caroline? Caroline Riseboro currently serves as the President and CEO of Trillium Health Partners Foundation, one of the largest hospitals in Canada. In 2019, Caroline was awarded Canada’s most admired CEO in the broader public sector. Twice, she’s been named one of Canada's 100 Most Powerful Women. She remains the youngest person in history to lead a major Canadian charity.  Follow Caroline: LinkedIn: https://www.linkedin.com/in/criseboro/?originalSubdomain=ca More of Do Good to Lead Well: Website: https://craigdowden.com LinkedIn: https://www.linkedin.com/in/craigdowden/

We are all the narrators of our own lives. How are the stories we’re telling ourselves affecting our ability to frame an effective response? Can we increase our learning agility? In this episode, Craig answers these questions and more. What You’ll Learn: 1. The two key benefits of taking a vacation 2. With every bit of knowledge at our fingertips, reassessing, relearning and curating information are the skills to mastering our learning agility 3. The stories we tell ourselves can limit our ability to frame an effective response 4. The concept of pronoia and how can you leverage it Mentions: Ed Hess Episode: https://podcasts.apple.com/us/podcast/quiet-your-ego-and-become-a-better-listener-ed-hess/id1634491338?i=1000608732845 Sally Helgesen Episode: https://podcasts.apple.com/us/podcast/creating-an-inclusive-workplace-sally-helgesen/id1634491338?i=1000609762920 Hyper-Learning: How to Adapt to the Speed of Change: https://www.amazon.com/Hyper-Learning-How-Adapt-Speed-Change/dp/1523089245 Humility is the New Smart: Rethinking Excellence: https://www.amazon.com/Humility-New-Smart-Rethinking-Excellence-ebook/dp/B01LX9DDUE How Women Rise: http://www.howwomenrise.com/ Rising Together: How We Can Bridge Divides and Create a More Inclusive Workplace: https://www.amazon.com/Rising-Together-Divides-Inclusive-Workplace/dp/0306828308 More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Join us for an eye-opening conversation with Sally Helgeson, the world's foremost authority on women's leadership and the brilliant mind behind the book "Rising Together: How We Can Bridge Divides and Create a More Inclusive Workplace." Discover how an unexpected encounter at a construction conference illuminated the urgent need for practical strategies to foster inclusion, and how Sally's extensive research has crafted actionable methods for building inclusive relationships, teams, and workplaces. Throughout this episode, we explore the various narratives that shape our professional interactions, particularly when triggered by feelings of invisibility. Using real-world examples, we discuss the importance of identifying and addressing specific triggers to prevent negative emotions from hindering constructive action. We also emphasize the value of peer support and informal coaching in reframing negative perceptions into learning opportunities. By examining the balance of contributions in discussions about inclusion and equity, we highlight the significance of seeking feedback and consulting colleagues to avoid miscommunication and foster positive development. Sally's expertise further guides us through the challenges of navigating bias and fairness in the workplace. She shares practical advice on learning from those who self-promote effectively and turning potentially toxic situations into collaborative professional relationships. Additionally, we tackle the pitfalls of unconscious bias training and the "authenticity trap," advocating for a focus on observable actions and behaviors that lead to meaningful change. To round off the conversation, we discuss the importance of self-awareness and the nuanced use of humor in professional settings. Don't miss this compelling episode filled with valuable insights and strategies to enhance inclusive leadership. What You’ll Learn: • Discover the motivations behind Sally's latest book and her mission to provide practical steps for inclusive leadership. • Learn how to address your triggers and transform negative emotions into constructive actions. • The critical role of self-promotion in navigating your career. • Explore the limitations of unconscious bias training and the pitfalls of the "authenticity trap." • Understand the role of self-awareness and humor in professional settings. Podcast Timestamps: (00:00) – An Introduction to Rising Together (11:17) - Navigating Triggers and Negative Self-Narratives (18:28) - Building Inclusive Environments (29:22) - Navigating Bias in Organizations (39:01) - Balancing Authenticity and Professionalism (48:51) – The Do’s and Don’ts of Humor in the Workplace Key Topics Discussed: Positive Leadership, Women's Leadership, Inclusive Workplace, Women in Male-Dominated Sectors, Inclusive Relationships, Triggers, Negative Narratives, Informal Coaching, Peer Support, Overcoming Barriers, The Art of Self-Promotion, Discrimination, Toxic Situations, Unconscious Bias Training, Authenticity Trap, Authenticity, Marginalization, Self-Awareness, Humor, Powerlessness. More of Sally Helgesen? Sally Helgesen is recognized in Forbes as the world's premier expert on women's leadership. Her distinguished career spans over 30 years as an internationally best-selling author, speaker, and leadership coach. She has been inducted into the Thinkers 50 Hall of Fame and ranked number 3 among the world's thought leaders by Global Gurus. Sally's latest book, Rising Together: How We Can Bridge Divides and Create a More Inclusive Workplace, soared to Amazon’s number one best seller in its first week and offers practical ways to build more inclusive relationships, teams, and workplaces. Sally's remarkable success with How Women Rise, co-authored with legendary executive coach Marshall Goldsmith, examines the behaviors that most commonly hinder women's success as they advance in their careers. Sally's other notable works include The Female Advantage: Women's Ways of Leadership, a classic in its field and continuously in print since 1990, and The Web of Inclusion: A New Architecture for Building Great Organizations, which has been cited in The Wall Street Journal as one of the best books on leadership of all time. The latter work is also credited with bringing the language of inclusion into business. Website: https://sallyhelgesen.com/ LinkedIn: https://www.linkedin.com/in/sallyhelgesen/ Mentions: Rising Together: How We Can Bridge Divides and Create a More Inclusive Workplace: https://www.amazon.com/Rising-Together-Divides-Inclusive-Workplace/dp/0306828308 More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

As humans we’re constantly seeking confirmation of what we believe and affirmation of our ego. What possibilities would be unlocked if you became the best version of yourself? Is the journey to the best self ever complete? In this episode, Ed Hess answers these questions and more. What You’ll Learn: 1. The skills to be a highly adaptive learner in the face of the current technological revolution 2. The biggest competition you’ll have going forward is you. How do you overcome the biases you have? 3. How to take ownership of your mind, emotions and behaviors 4. A mindful breath work meditation exercise that’ll quiet your ego, mind, body and emotions so you can better focus on listening and relating to others 5. Hacks to becoming a better listener Who is Ed? Ed Hess is a best selling author of 15 books, 160 practitioner articles, and 60 Darden business cases on topics related to business growth, innovation, and entrepreneurship, including Hyper-Learning: How to Adapt to the Speed of Change and Own Your Work Journey: The Path to Meaningful Work and Happiness in the Age of Smart Technology and Radical Change. His work has been featured in numerous publications, including The New York Times, The Wall Street Journal, Forbes, and Harvard Business Review. Ed Hess is a Professor Emeritus of Business Administration and Batten Executive-in-Residence at the Darden Graduate School of Business at the University of Virginia. He is also the Founder and Executive Director of the Darden School's Center for Entrepreneurship and Innovation, and the Co-Director of the Darden School's Leading Growth and Change executive education program. Prior to his academic career, Ed was a successful entrepreneur and business executive. He co-founded and served as the CEO of The Martin Agency, one of the largest advertising agencies in the United States. He also served as the CEO of another successful advertising agency, and held senior marketing positions at two Fortune 500 companies. Mentions: Own Your Work Journey: The Path to Meaningful Work and Happiness in the Age of Smart Technology and Radical Change: https://www.amazon.com/OWN-YOUR-WORK-JOURNEY-Meaningful/dp/B0BW2SL7Q3 Follow Ed: Website: https://www.edhess.org/ LinkedIn: https://www.linkedin.com/in/edward-hess-41638b16/?locale=ms_MY More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Equifax Canada's President and CEO, Sue Hutchison, joins us to unravel the fabric of leadership in the face of adversity. Steering a corporate giant through the pandemic's upheaval and an integration to the cloud, Sue shares her profound insights on virtual onboarding, cultivating connections in a remote landscape, and the invaluable lessons learnt from a peek into the personal lives of her team. Her approach to nurturing a corporate culture underscores the importance of empathy and transparency in a leader's toolkit. Navigating a company through transformative times demands a unique blend of optimism and emotional intelligence, qualities that Sue embodies and advocates for. In our discussion, she emphasizes the art of celebrating team victories and the necessity of integrating diverse viewpoints for a well-rounded strategy. The intimate interplay between trustworthy leadership and the successful migration to new technological frontiers is a recurring theme—underscoring the power of adaptability and clear communication in the face of change. Our conversation takes a deeper dive into the impact of leadership on mental health and personal growth. Sue and I reflect on the critical bonds solidified during the global crisis and the revelation of life's fragility, which fuels our zest for authentic engagement and mindful living. This episode is an exploration of the human side of corporate leadership, touching on the influence of vulnerability, the commitment to diversity in hiring, and the ways we can draw strength from our networks during our most challenging times. Sue's journey is not just a testament to resilient leadership but an invitation to embrace the growth that comes with it. What You’ll Learn: • The challenges and opportunities of virtual leadership. • The role of empathy in successfully guiding large-scale transformation. • The interplay of personal and professional growth. • Impact of leadership on mental health.  • Diversity and inclusion in hiring. • Resilience and adaptability in leadership Podcast Timestamps: (00:00) - Leading Through Change (08:58) - Leadership Qualities for Successful Transformations (21:06) - Leadership, Mental Health, and Connection (35:38) - Leadership Impact and Personal Growth Key Topics Discussed: Positive Leadership, Equifax Canada, Adversity, Virtual Onboarding, Remote Work, Corporate Culture, Empathy, Transparency, Optimism, Emotional Intelligence, Celebrating Team Victories, Diverse Viewpoints, Adaptability, Clear Communication, Mental Health, Personal Growth, Vulnerability, Diversity in Hiring, Authentic Engagement, Mindful Living, Resilient Leadership, Transformation, Building Trust, Stress Management, Personal Well-being, Workplace Dynamics, Vulnerability, Personal and Professional Networks, CEO Success More of Sue: In 2020, Sue Hutchison joined Equifax Canada as President and General Manager. With 30 years of experience in the financial services, credit and lending industries, Sue has held several senior leadership roles including those with MasterCard, Payments Canada, HSBC Bank, and Bank of America. She's also an active board member of Home Capital Group, has served as an advisory board member for Women in Payments, a board member for BC Women in Hospital Foundation, and the Nature Conservancy of Canada. She now leads Equifax’s transformation from its tremendous legacy into a 100% cloud-based data insights and technology company.  LinkedIn: https://www.linkedin.com/in/suehutchison/?originalSubdomain=ca More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Both humility and authenticity involve a willingness to be vulnerable. A humble leader is willing to admit their mistakes and weaknesses, while an authentic leader is willing to be genuine and transparent with their team. Together, these traits are the key to building trust and fostering a culture of positivity and openness. What You’ll Learn: 1. The dichotomy behind enoughness when practicing humility 2. How to ask for and receive feedback 3. Alan Mulally’s definition of authentic leadership 4. How to provide a sense of calm in these ambiguous times 5. Encouraging vulnerability by creating psychological safety 6. The power behind the statement “I don’t know” Mentions: Humble: Free Yourself from the Traps of a Narcissistic World: https://www.darylvantongeren.com/books Daryl Van Tongeren - E31: https://podcasts.apple.com/ca/podcast/leading-with-humility-from-ego-to-empathy-daryl-van/id1634491338?i=1000602431520 Duane Green - E34: https://podcasts.apple.com/ca/podcast/learn-to-leverage-a-leaders-most-valuable-currency/id1634491338?i=1000605499896 More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

What’s the most valuable currency leaders can leverage? Does practicing authenticity make you a weak leader? In this episode, Duane Green answers these questions and more. What You’ll Learn: 1. How to align your values, beliefs and behaviors 2. Empathy and humility are the core characteristics of establishing yourself as an authentic leader 3. Trust is the most valuable currency leaders can leverage 4. How to create an environment in which your team feels safe voicing what they think, expressing how they feel and bringing their full selves to work 5. You’re faults and weaknesses can be used to create vulnerability 6. A framework for taking risks in your business 7. The little things we could do better as a society coming out of a global pandemic 8. Removing the stigma behind mental health Who is Duane? Now serving as President & CEO at Franklin Templeton Canada and Chair, Fiduciary Trust Canada, Duane was nominated for Wealth Professional’s CEO of the Year award in 2017 and received the CEO of the Year Award in 2020. In 2019, Duane received the University of Ottawa’s Recognition Award. He received the Women in Capital Markets Male Leadership Award in 2017, which recognized his efforts to support diversity and inclusion in Canada's financial services industry. Today, Duane focuses on overseeing the delivery of exceptional asset management capabilities to further help Canadians achieve their future financial success. Follow Duane: LinkedIn: https://www.linkedin.com/in/duanewgreen/?originalSubdomain=ca More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

How can we create bold, transformative organizations unburdened by bureaucracy and its rule choked power structures? In this episode, Michele Zanini answers this question and more. What You’ll Learn: 1. Why does corporate culture reflect a bureaucratic landscape and how do you navigate it to the top? 2. A company case study demonstrating the limiting notions of hierarchy within your organization. 3. How to distribute power and thought innovation to coordinate real change in your company. 4. The risk to brainstorming grandiose ideas in a vacuum vs experimenting with concepts at a small scale. Change happens incrementally. Who is Michele Zanini? Michele Zanini is the co-founder of Management Lab, a consulting firm that specializes in helping organizations develop new approaches to innovation, organizational agility and strategic renewal, all in the face of constant change and disruption. He co-authored the book, Humanocracy: Creating Organizations as Amazing as the People Inside Them, which uses data-driven arguments to showcase how your organization can excise bureaucracy and out-run change. Mentions: Humanocracy: Creating Organizations as Amazing as the People Inside Them: https://www.humanocracy.com/ Follow Michele: Website: https://www.michelezanini.com/ LinkedIn: https://www.linkedin.com/in/michelezanini/ Twitter: https://twitter.com/MicheleZanini?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

What is trust? Why is it essential to leadership? How can you become more trusted? In this episode, Darryl Stickel answers these questions and more. What You’ll Learn: 1. How to identify if trust is missing from your organization 2. What are the two components of trust: vulnerability and uncertainty 3. Examples of transparent communication that’ll allow you to connect with anyone 4. Using benevolence, integrity, ability and context to reduce uncertainty that others feel about us 5. What to expect from someone when practicing vulnerability 6. Teeing up conversations to approach them without judgment and create clarity 7. Can you be benevolent and hold people accountable at the same time? Who is Darryl Stickel? Darryl is a highly experienced executive coach and expert in trust-building. He has a PhD in "Building Trust in Hostile Environments" from Duke University. He Founded, Trust Unlimited, whose mission is to help individuals and organizations create an environment of higher trust levels that fosters collaboration, encourages risk-taking, and leads to significant advancements. He also authored the book, Building Trust: Exceptional Leadership in an Uncertain World, to further expand on the principles of trust within leadership. Mentions: Building Trust: Exceptional Leadership in an Uncertain World: https://www.simonandschuster.com/books/Building-Trust/Darryl-Stickel/9781637630792 Follow Darryl: Website: https://www.trustunlimited.com/ LinkedIn: https://www.linkedin.com/in/darryl-stickel-phd-b544b?originalSubdomain=ca More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

In leadership, how does the concept of humility relate to establishing strong relationships, asserting boundaries, and empathizing with your team to drive success within your organization? In this conversation, Daryl Van Tongeren answers these questions and more. What You’ll Learn: 1. Why humility is a key feature in helping relationships and innovation thrive 2. How to identify and avoid falling into the traps of narcissism 3. How to communicate your boundaries 4. Gender differences within humility 5. A 360 approach to seeking out feedback and avoiding cognitive bias 6. How to use empathy to think about the needs of others and establish a humble foundation 7. Modeling humility to establish non-contingent love as a parent Who is Daryl Van Tongeren? Daryl Van Tongeren is an associate professor of psychology at Hope College. He’s published over 200 scholarly articles. His research focuses on the social motivation for meaning and its relation to virtues and morality including topics regarding humility, forgiveness, and wellbeing. Mentions: Humble: Free Yourself from the Traps of a Narcissistic World: https://www.darylvantongeren.com/books Follow Daryl: Website: https://www.darylvantongeren.com/ Twitter: https://twitter.com/drvantongeren?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

During these challenging times, what are the qualities a leader needs to not only get through, but thrive? Groundbreaking research alongside the wisdom of some of the world’s most prominent CEOs has led Craig Dowden, PhD, to understand that great leadership starts with great self-leadership. Craig walks listeners through the history of conceptualizing his latest Wall Street Journal and USA Today bestseller, A Time to Lead: Mastering Your Self . . . So You Can Master Your World, which depicts a personal framework for maximizing our leadership potential. What You’ll Learn: The seven essential leadership qualities: (09:10) - Mastering your mindset (12:40) - Mastering your emotions (15:00) - Mastering your resiliency (17:40) - Mastering your strengths (19:50) - Mastering the art of receiving feedback (23:10) - Mastering difficult conversations (28:00) - Mastering authentic leadership Mentions: A Time to Lead: Mastering Your Self . . . So You Can Master Your World: https://www.amazon.com/Time-Lead-Mastering-Master-World/dp/1637630751 More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

How can business leaders ensure that the culture they build within their organization is not only strong and cohesive, but reflects the values they originally set out to encapsulate? Join us, as Alim Somani answers this question and many more. What You’ll Learn: 1. The importance of asking the best questions rather than having the right answers. 2. Propagating value sets throughout your organization that align with not only your company’s mission, but all stakeholders involved. 3. The three most important attributes of a leader: curiosity, empathy and resilience, and how they can evolve your business. Who is Alim Somani? Alim is a business leader with a focus on digital transformation. Alim is the founder of Infusion, which later sold to Avanade. Alim’s a recipient of Canada's top 40 under 40 award. In the middle of the COVID-19 pandemic, Alim was recruited by Hatch Digital, a company that helps organizations digitally transform their businesses. Follow Alim: LinkedIn: https://www.linkedin.com/in/alimsomani/?originalSubdomain=ca More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Where is the future of leadership heading? What You’ll Learn: 1. How can entrepreneurial thinking help develop better leadership qualities?  2. How does one operationalize the concepts of diversity, equity and inclusion in leadership? 3. What timeless lessons can we learn from Peter Drucker's work on leadership Who is Bruce Rosenstein? When Bruce Rosenstein, Managing Editor of the prestigious Leader to Leader magazine within the Frances Hesselbein Leadership Forum, works with thought leaders, CEOs, and professors to publish articles on leadership, he encounters the unique challenge of distilling complex concepts into a globally understandable format while staying true to their original intent. Bruce is the author of Create Your Future the Peter Drucker Way (McGraw-Hill and Brilliance Audio, 2013) and Living in More Than One World: How Peter Drucker's Wisdom Can Inspire and Transform Your Life (Berrett-Koehler, 2009). Mentions: Living in More Than One World: https://brucerosenstein.com/living_in_more_than_one_world/ Create Your Future the Peter Drucker Way: https://brucerosenstein.com/create_your_future/ Follow Bruce: Website: https://brucerosenstein.com/editor/ LinkedIn: https://www.linkedin.com/in/bruce-rosenstein/ Twitter: https://twitter.com/brucerosenstein?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Jon Rennie is a business leader, author and speaker. He is co-founder, president and CEO of Peak Demand Inc., a global manufacturer of products for electric utilities. He served as a naval officer on nuclear submarines during the Cold War and has been leading industrial business for more than 20 years. Jon is passionate about leadership and employee engagement. His articles and blog posts have been read and shared all over the world. He believes that leadership can make a significant difference in the performance of any organization. In this episode, Craig and Jon discuss the importance of tailoring leadership, addressing disengagement at work and why failure is important.

Marilyn Gist is the bestselling author of The Extraordinary Power of Leader Humility. Alan Mulally, the legendary former CEO of Ford Motor Company and Boeing Commercial Airplanes, wrote the Foreword and contributed a guest chapter. Marilyn's career highlights include Professor Emeritus at Seattle University; full professor and academic administrator at University of Washington and Seattle University; Google Scholar lists her as the most cited scholar at Seattle University and she received more than 15,000 citations by other authors; led the design and development of SU’s Executive MBA Program, which was ranked as high as #11 in the US; she interviewed exceptional CEOs from Costco, Starbucks, Foot Locker, the Mayo Clinic and Alaska Airlines for her latest book; writing a terrific newsletter, "The Gist of It". In this episode, Marilyn speaks about humility in leadership, treating others with respect and fostering innovation.

Todd Cherches is the CEO and cofounder of BigBlueGumball, an innovative New York City-based leadership development and executive coaching firm. A member of Marshall Goldsmith’s MG 100 Coaches, Todd was nominated in 2021 by Thinkers50 as one of eight global finalists for their Distinguished Achievement Award in Leadership. Todd is a three-time award-winning Adjunct Professor of leadership at NYU, as well as a Lecturer on leadership at Columbia University. Lastly, Todd is a TEDx speaker and the author of the groundbreaking book, VisuaLeadership: Leveraging the Power of Visual Thinking in Leadership and in Life, which was published in 2020 by Post Hill Press/Simon & Schuster. In this episode, Todd speaks on diversity in leadership, how to give feedback, and getting out of your comfort zone.

How can you champion diversity and inclusion while still honoring individual uniqueness? Join us for an enlightening conversation with Dr. Stephanie K. Johnson, the director of the Doer Institute for New Leaders at Rice University and Wall Street Journal bestselling author of "Inclusify." Dr. Johnson shares her journey back to Rice and her dedicated efforts to cultivate future leaders through innovative coaching and training programs. Get ready to uncover the driving force behind her influential research on unconscious biases and her mission to foster truly inclusive leadership practices. We'll dissect the delicate balance of fostering belonging without forcing conformity. Drawing on concepts like optimal distinctiveness theory, Dr. Johnson sheds light on how businesses can create environments where employees feel both included and free to express their unique contributions. In our final segment, we get tactical about creating fair and welcoming workplaces. From acknowledging headwinds and tailwinds in professional development to navigating biases in recruitment, Dr. Johnson offers actionable advice on setting clear, unbiased hiring criteria and challenging the "white knight" phenomenon in leadership. With empathy at the core, she provides practical strategies to champion diversity and inclusion effectively. Don't miss out on this episode packed with resources and expert guidance to enhance your organization's commitment to true inclusivity. What You’ll Learn: • The delicate balance between fostering a sense of belonging and maintaining individual uniqueness within inclusive environments. • Practical exercises and tools to recognize and manage unconscious biases. • The concept of headwinds and tailwinds in personal and professional development. • Strategies for fair recruitment and hiring practices and addressing biases to build truly inclusive organizational settings. • The nuances of the "white knight" phenomenon in leadership and how good intentions must align with effective behaviors to support inclusivity. Podcast Timestamps: (00:00) – An Introduction to Inclusify (09:43) - Fostering Belonging and Uniqueness (19:12) - Creating Inclusive Environments (31:23) - Navigating Bias in Recruitment and Selection (37:26) - Establishing Clear and Fair Hiring Criteria (44:20) – Good Intentions Can Lead to Negative Outcomes (59:01) - Embracing Empathy and Understanding More of Stefanie: Stefanie is passionate about finding strategies to maximize employee innovation, engagement, and well-being by (1) overcoming unconscious bias and (2) building more diverse and inclusive workplaces. LinkedIn: https://www.linkedin.com/in/drstefjohnson/ Key Topics Discussed: Positive Leadership, Inclusion, Diversity, Coaching, Unconscious Bias, Inclusify, Corporate Culture, Belonging, Uniqueness, Optimal Distinctiveness Theory, Empathy, Diversity in Hiring Practices, Promoting Fairness, Inclusive Leadership, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

This week, Craig sits down with Jim Detert to explore the topic of courage. Jim is a professor at the Darden Graduate School of Business and the Batten School of Leadership and Public Policy at the University of Virginia. Jim's research focuses on workplace courage, improvement-oriented voice (why people speak up or stay silent at work) and ethical decision-making and behavior. He believes systemic change is impossible without individual change from top to bottom in organizations. That’s why he focuses on helping people honestly examine themselves, what drives them and holds them back and what skills they must develop and personal commitments they must make if things are going to be different. When research-based theories are applied through innovative experiential learning, people build confidence in their ability to say and do the right things despite risk. Choosing Courage represents nearly two decades of learning how to help people on this journey. Tune in to find out how to be mindful with the language you use, be an effective leader and choose courage.

Anne Whelan is principal shareholder and CEO of Seafair Capital, a growth-focused company with investments in community, behavioral health services, technology, e-learning and corporate services. Anne also serves as a corporate director of CSA Group and Nova Leap Health. She was appointed to the Bank of Canada’s Board of Directors in June 2018. Anne has been nationally and regionally recognized for her business and community contributions. She was named one of Canada’s 100 Most Powerful women in 2016 and 2021. In 2019, she was awarded the Red Cross Humanitarian of the Year Award. In 2017. She was named Startup Canada’s Entrepreneur of the Year for an outstanding contribution to Canadian entrepreneurship. Anne was also named Atlantic Business Magazine’s CEO of the Year in 2014 and was inducted into Atlantic Business Magazine’s Top 50 CEO Hall of Fame in 2015. In this episode, Craig and Anne have a fascinating conversation about breaking biases, finding your authentic self and establishing core values.

Ed Hess is Professor Emeritus of Business Administration, Batten Fellow and Batten Executive-in-Residence Emeritus at the Darden Graduate School of Business, University of Virginia, and the author of Hyper-Learning: How to Adapt to the Speed of Change. He spent twenty years in the business world as a Senior Executive and has spent the last 18 years in academia. Ed is the author of 13 books, over 140 articles and 60 Darden Case studies. His work has appeared in over 400 global media outlets including Fortune magazine, Forbes, Huffington Post, Washington Post, Dow Jones Radio, MSNBC Radio and Business Insider. His recent books and research have focused on “Human Excellence in the Digital Age: A New Way of Being; A New Way of Working; Humanizing the Workplace; and Hyper-Learning”. In this episode, Ed talks more about redefining the ego, setting daily intentions and collaboration.

This week, Craig sits down with President and CEO of LifeLabs Medical Laboratory, Charles Brown, to discuss the importance of good leadership during challenging times. Since joining LifeLabs in 2018, Charles has worked to evolve the company into a commercially driven organization that brings customer-centered value to market. By showcasing the possibility of delivering value-based outcomes, Charles empowers his employees to make a difference and facilitate innovative change. During COVID, Charles’ leadership empowered the team to quickly pivot and adapt to respond to the pandemic by providing essential COVID-19 testing, while maintaining full operation of lab testing and diagnostic work. Charles was named one of the Top 100 Innovation CEOs by World Biz Magazine in 2022 and Top 25 Biotechnology CEOs by the Healthcare Technology Report in 2021 and 2022. Tune in to join this fascinating conversation about leadership, business and innovation. What You'll Learn: 1. The importance of learning 2. Staying positive for your team 3. Using social media responsibly 4. Channeling empathy 5. Leaving things better than you found them

For 21 years, Howard Behar led Starbuck’s domestic business as President of North America and was the founding President of Starbucks International, opening the first store outside of North America in Japan. He served on the Starbucks Board of Directors for twelve years before retiring. Howard's career in business spans over 50 years, all in consumer-oriented businesses, and most recently as a speaker, advisor, mentor and bestselling author. The author of the classic It's Not About Coffee, a guide to leading by putting people first, and The Magic Cup, a parable about the power of personal values, he now travels the world speaking to leaders, organizations and students. His wisdom, generosity and level of integrity have had a profound impact on thousands of people who have been touched by his example, books and speaking. Tune in to hear Howard's expertise on leading in hard times, building good culture, working in the people business and constantly being a student.

This week's guest, Jon Clifton, is CEO of Gallup, the global analytics and advice firm. Mr. Clifton's mission is to help organizations create thriving workplaces; put 1 billion people in touch with their strengths; and help 8 billion citizens be heard on their most pressing issues through the Gallup World Poll, a 100-year initiative spanning over 150 countries. He previously served as Global Managing Partner of the company's worldwide consulting group, advising global leaders on how their organizations and countries can thrive using behavioral economics and analytics-based insights. In this episode, Craig and Jon discuss the rise in global unhappiness, how to measure that happiness and the complexity of the human mind.

Dr. Barry Schwartz is a Visiting Professor at the Haas School of Management at Berkeley. He is a top TED speaker, with 5 different talks, which have reached an audience of over 25 million views. He has written numerous books, including The Paradox of Choice, Practical Wisdom, and Why We Work. In this episode, Craig speaks with Dr. Schwartz about the psychology of human decision-making and how we can learn to make the right choices, at the right times, and for the right reasons. Please listen to this fascinating conversation with one of the most highly respected experts on human behaviour in the world!

Yousry Bissada is the President and Chief Executive Officer of Home Capital Group. He has more than 30 years of financial services experience focused on the mortgage industry and is a member of the Home Capital Group Board of Directors. Mr. Bissada is a CPA, GCA and Accredited Mortgage Professional (AMP) and holds an ICD.D designation from the Institute of Corporate Directors. In this episode, Craig speaks with Mr. Bissada about his journey and the lessons he has learned about positive leadership along the way. What You'll Learn: 1. Covid's impact on communication 2. Preserving company culture 3. Engaging your team 4. The impact of going remote 5. Changes in the mortgage industry 6. Managing your emotions while maintaining a team 7. Virtual onboarding 8. Navigating a crisis

Dr. Kim Cameron is the co-founder of the Center for Positive Organizations out of the University of Michigan as well as the William Russell Kelly Professor of Management and Organizations at the Ross School of Business. Dr. Cameron is recognized as the foremost expert on positive relational energy, which is generated by virtuous actions and can have a profound impact on an organization’s success and an individual’s professional and personal life. He was recently recognized as being among the top 10 scholars in the organizational sciences whose work has been most frequently downloaded from Google. Dr. Cameron joins Craig on this week’s episode to discuss his latest book, Positively Energizing Leadership: Virtuous Actions and Relationships That Create High Performance.

A trusted advisor to governments, associations and corporations, Kim Furlong brings people together to enhance value and arrive at win/win scenarios for all. As CEO of Canada’s Venture Capital & Private Equity Association (CVCA), she advocates on behalf of the industry to ensure sound public policy and encourage a favorable environment for investment. Kim offers a unique combination of government, corporate and trade association experience from both sides of the table. A respected corporate leader, she brings with her an impressive network of national and international business leaders, diplomats, politicians and political staff across all major political parties both federally and provincially. On this week's episode, Kim talks about venture capital in Canada, the importance of asking questions and how she stays strong in her character. What You'll Learn: 1. Opportunities in Canada 2. Entrepreneur culture in Canada vs America 3. How to reframe failure 4. Knowing when to ask for help 5. Creating a good team 6. Authenticity 7. Building your network 8. Mindfulness 9. Growing as a professional

In today's episode, Craig Dowden has an engaging dialogue with Alan Mulally, former CEO of Ford Motor Company and Boeing Commercial Airplanes. Mulally sheds more light on the "Working Together" management system, the basis of his leadership philosophy which was key in turning around the fortunes of Ford Motor Company. He speaks on his journey from Kansas to how he ended up leading global organizations that sought him out for his unique leadership qualities.  This exclusive conversation offers considerable insights into the world of leadership, culture development, and the importance of self-awareness.  Given the opportunity, how would you implement the elements and engage your team to contribute towards and participate in the plan? What You’ll Learn: How opportunities teach people to make strategic decisions The direct, positive effect of employee engagement and satisfaction Ways to build smart, healthy organizations and phenomenal partnerships Value creation for stakeholders through inclusivity The impact of having solid implementation plans that everyone knows Building emotional resilience among team members Behaviors to avoid and get authentic insights and feedback from the team The 5 elements of the working together management system Dealing with reality in the workplace to come up with a solution More of Alan: Alan Mulally is an American aerospace engineer and manufacturing executive. He served as the CEO of Boeing Commercial Airplanes and later as president and CEO of Ford Motor Company. He led the transformation of Ford Motor Company into a top automobile brand. Mulally is credited with turning around both Ford and Boeing during challenging times. He made significant contributions to Boeing projects and was known for his role in the design of the first all-digital flight deck in a commercial aircraft. Mulally was appointed to the Board of Directors of Google in 2014 and inducted into the International Air & Space Hall of Fame in 2015. LinkedIn: https://www.linkedin.com/in/alan-mulally-29017a130/ Do Good To Lead Well: the Science and Practice of Positive Leadership by Craig Dowden A Time To Lead - Mastering Your Self…So You Can Master Your World by Craig Dowden More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

In this episode, Alan Mulally, the former CEO of Ford and Boeing and Craig Dowden discuss the five-element of the working together management system and how it focuses on emotion, strength, mindset, the nature of leadership, teamwork and ways to bring authentic leadership qualities to life as a cohesive working unit. The discussion highlights the importance of creating an environment conducive to collaboration and open communication, how to bridge foundational leadership qualities like civility and humility and establishing psychological safety.  The episode also addresses fundamental questions every leader should consider and strategies for making team members feel a sense of belonging. Throughout, the focus is on inclusive leadership and the impact it has on team development and growth. How can you use these elements to build a cohesive team, align team values and behaviors, and explore the full potential of leadership qualities within your organization? What You’ll Learn: Ways to bring leadership qualities to life through a system of working together as a unit The importance of creating a working environment that is conducive to working together How to bridge together the two foundational leadership qualities, civility and humility The 3 fundamental questions every leader should address The compelling vision - Comprehensive Strategy and Relentless Implementation How to make and give others a sense of belonging as the leader The process of growing one’s leadership capabilities The power of synergies that arise from self-awareness and awareness of others The role of a leader’s mindset and its effect on practices and the management system How inclusive leadership can influence the team’s self-development and growth  Maximizing human potential and the art of separating tasks from individuals The process of building good emotional resiliency  Involving the team in shaping the growth strategy and  Giving team members the choice to change, improve, participate and do better  Setting the stage for the team to believe in the vision and strategy More of Alan: Alan Mulally is an American aerospace engineer and manufacturing executive. He served as the CEO of Boeing Commercial Airplanes and later as president and CEO of Ford Motor Company. He led the transformation of Ford Motor Company into a top automobile brand. Mulally is credited with turning around both Ford and Boeing during challenging times. He made significant contributions to Boeing projects and was known for his role in the design of the first all-digital flight deck in a commercial aircraft. Mulally was appointed to the Board of Directors of Google in 2014 and inducted into the International Air & Space Hall of Fame in 2015. LinkedIn: ⁠https://www.linkedin.com/in/alan-mulally-29017a130/⁠ ⁠Do Good To Lead Well: the Science and Practice of Positive Leadership by Craig Dowden⁠ ⁠A Time To Lead - Mastering Your Self…So You Can Master Your World by Craig Dowden⁠ More of Do Good to Lead Well: Website: ⁠https://craigdowden.com/⁠ LinkedIn: ⁠https://www.linkedin.com/in/craigdowden/⁠

Named Ottawa’s CEO of the year in 2017, Kevin Ford is the CEO of the Cailan Group, which offers business management services within Advanced Technologies, Health, Learning and IT & Cyber Solutions. They have a long-standing history of financial stability largely due to Kevin’s amazing leadership throughout over 65 consecutive profitable quarters. He has led the company through several acquisition streaks, as well as helped shape Cailan to be the amazingly successful business that it is today. Craig speaks with Kevin about the work that he does for the Cailan Group and how he has shaped the company’s corporate culture and brought them such organic growth. They discuss the practice that he lives by and the radiating impact that cultural integrity has on employees. They speak about the how to push for change gracefully, while focusing on the positive and the value of humor in the everyday workday. Kevin goes into depth into his impactful ideology into how to make the workplace as energetically positive as possible. What You'll Learn: 1. Kevin’s path to the Cailan Group 2. How to approach cultural integrity 3. Power of values 4. Techniques for pushing for change 5. Tips for finding the positive 6. Power of humor 7. Struggles of non-virtual settings 8. Spirit of energy sharing

Bryce Hoffman is an author, speaker, and strategic management consultant known for his book Red Teaming: How Your Business Can Conquer the Competition by Challenging Everything, which he wrote as the first ever civilian graduate of the US Army Red Team Leader course. He is an active journalist for Forbes and works as an adjunct professor at UC Berkeley. Bryce speaks with Craig about his beliefs in the philosophy of consulting, as well as his deep beliefs around the philosophy of decision making and the true nature of human beings. They also discuss how Bryce was first introduced to the world of Red Teaming and how he was able to finagle his way into the course that really shaped the concepts of his novel. Bryce also discusses his beliefs in business necessities from the importance of open communication to the 5 Whys technique. What You Will Learn: 1. Meaning of un-consulting 2. Red Teaming and how Bryce broke into the field 3. The 5 Why’s 4. Power of Story 5. Importance of taking action 6. Psychology behind decision-making

John Sicard is the president and CEO of Kinaxis, a supply chain management software that helps with sales and operations planning. Though he has been working for the company for almost two decades, John started as CEO in 2016 and has been a vital force in the revitalization of their supply chain management solutions and company architecture. He is a strong advocate for inclusivity and diversity in the workplace with a special interest in making things accessible for people on the autism spectrum. On the side, John has a passion for creating and producing music. Craig speaks with John about his career path as well as how he is staying motivated during COVID. They speak about the tough work environment that COVID has presented, and the growing importance of creating a positive and joyful work environment. They discuss the important role of a CEO in properly managing tough situations, and techniques of leadership that prioritize the mental health and wellbeing of all of your employees. What You Will Learn: 1. How to stay physically motivated when staying fit 2. Tips for managing tough situations 3. Techniques to create a positive culture 4. Advice for growing a company 5. Necessity of pursuit of joy 6. The team you lead vs the team you’re on 7. Value of being responsibility for wellbeing 8. Importance of mental health awareness 9. Evolution of supply chain management

Dr. Graham Sher is the CEO of Canadian Blood Services, Canada’s premiere blood, plasma, stem cells, organ and tissues donation service. He has led the company on an amazing multi-year transformational journey. He spearheaded a comprehensive design model redesign to ensure safety, accuracy and modernization of systems. Trained as a physician, Graham has spent the past 23 years in senior administration with a commitment to heart-centered business improvement, especially in the healthcare sector. Outside of his groundbreaking profession, Graham is also a photographer and father. Craig speaks with Graham about the importance of creating a safe environment, especially those working during the unpredictable times of COVID. They go into depth about the necessity of evolving with time and necessity, as well as how to be a leader that considers your employees happiness and safety first. What You Will Learn: 1. How Canadian Blood Services navigated COVID 2. Importance of creating a safe environment 3. Value of having conversations on uncertainty 4. Leadership style changes when in crisis 5. Leading with heart and mind 6. Impact of challenging circumstances on workplace 7. Importance of always being willing to accept advice

Michael Garrity is a 15-year veteran of the financial technology industry and the CEO of Financeit, a platform that enables small businesses to offer consumer-financing anytime. It is becoming one of the fastest growing sales finance platforms in North America. As a Goldman Sachs backed leader in the POS industry, Michael is devoted to driving growth in business-innovating services. Craig and Michael speak about Michael’s path in the industry, how to develop a strong work culture and how to create a supportive and mental health positive community within a post-COVID office. What You Will Learn: 1. Michael’s path to founding Financeit 2. How Financeit was acquired 3. Tips for working within a culture of transparency 4. Variety of beliefs in cameras on/off in work meetings 5. Benefit of prioritizing people’s health and safety 6. How to handle the resignation wave 7. Impact of government money and social support in resignations 8. Tips for thoughtful leadership

This week's featured author interview is with the world's premier expert on women's leadership as cited by Forbes, Sally Helgeson. Sally's work has brought the conversation of inclusion to the business space. This conversation dives into the habits and behaviors that are most likely to get in the way of women progressing in their career, unpacking your unconscious bias, and behaviors leaders can implement to create a more inclusive environment. Sally Helgesen is an internationally best-selling author, speaker and leadership coach. She has been named by Thinker’s 50 as one of the world’s top 20 coaches and ranked number 6 among the world’s thought leaders by Global Gurus. Sally’s most recent book, How Women Rise, co-authored with legendary executive coach Marshall Goldsmith, examines the behaviors most likely to get in the way of successful women. Mentions: https://sallyhelgesen.com

This week Doug Contant joins Craig on the Do Good To Lead Well podcast. The two talk through the qualities that make up a resilient leader to build a strong foundation for success in times of crisis. Douglas R. Conant is an internationally renowned business leader, New York Times and Wall Street Journal bestselling author, keynote speaker, and social media influencer with over 40 years of leadership experience at world-class global companies. For the past 20 years of his leadership journey, he has honed his leadership craft at the most senior levels. In 2011, he founded ConantLeadership: a mission-driven community of leaders and learners who are championing leadership that works in the 21st century. What You Will Learn: 1. How empathy plays into resilient leadership 2. Tips for building connection and camaraderie into your business's culture 3. How to cocreate a sense of purpose 4. Leading by listening Mentions: https://conantleadership.com/about/doug-conant/

Unlock the secrets to effective leadership with insights from Adam Bryant, author of "The Leap to Leader" and "The CEO Test." Gain invaluable wisdom on making the critical internal mindset shift that sets great leaders apart. Discover how to prepare mentally for leadership roles and master the art of navigating complex conversations without a fixed playbook. With over 650 CEO interviews under his belt, Adam brings rich, practical strategies to elevate your leadership journey. In this episode, we dive deep into the realm of self-awareness and the fundamental motivations behind effective leadership. Adam articulates that true leadership is driven by a desire to serve the organization and its people, rather than solely pursuing power or wealth. We also examine the pressures that come with higher leadership positions and the necessity of understanding your 'why' to navigate these challenges effectively. Our discussion further explores the art of delegation and its pivotal role in leadership, particularly during turbulent times. Adam shares insights on balancing micromanagement with delegation to foster team growth and development. We address the critical importance of relationship-building, both with peers and within a matrix organization, and the unparalleled significance of listening. By the end of our conversation, you'll walk away with practical strategies and heartfelt advice to elevate your leadership journey, ensuring you lead with positivity and lasting impact. What You’ll Learn: • Understand the critical internal mindset shift that sets great leaders apart. • Discover why true leadership is driven by the desire to serve others rather than serve yourself. • Learn how to balance micromanagement with empowering your team, especially in turbulent times. • Gain insights on handling career stagnation and making informed, balanced career decisions. • Learn the importance of assertiveness, clear communication, and building peer relationships for career advancement. • Discover how improving your listening skills can exponentially enhance your leadership effectiveness. Podcast Timestamps: (00:00) – Lessons Learned From Over 650 CEO Interviews (12:20) – The Crucial Role of Self-Awareness in Maximizing Our Leadership Impact (25:17) - The Importance of Delegation (28:45) - Empowering Leadership Through Delegation and Coaching (34:02) - Navigating Career Challenges with Insight (46:27) – Why You Need to Build Better Relationships with Your Peers? (49:36) - The Power of Listening Key Topics Discussed: Positive Leadership, Leadership Excellence, Self-Awareness, Delegation, Coaching, Building Relationships, Effective Communication, Active Listening, Talent Development, Career Management, Career Mobility, Assertiveness, Job Interviews, Matrix Organization, Gratitude, Continuous Learning, Joy of Leading, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

Ozan Varol is a rocket scientist turned award-winning professor and author dedicated to helping people reimagine the status quo. Rocket scientists have a specifically unique mindset and worldview that helps them succeed and Ozan's experience sparked the realization in him that with the right tools, the everyday person could leverage this way of thinking to take giant leaps. Ozan has been called a “true original” by Adam Grant and dubbed a “superhero” by Dan Pink. His work has been described as “must read” by Susan Cain and featured in the Wall Street Journal, Time, BBC, CNN, Fast Company, Washington Post, and more. Giant leaps in recent years are often attributed to the triumph of technology, but really the triumph is within the mindset that the impossible is possible. This week's episode discusses in depth the mindset changes needed to improve your problem solving, decision making, approaches to failure and more. Craig Dowden invites Ozan Varol to share what it means to think like a rocket scientist and practical ways to put this into use. What You Will Learn: 1. What is Ozan's Scientific Method Mindset? 2. Living life as a series of hypothesis and trials 3. The importance of bringing an outsider into the conversation 4. Lean into uncertainty 5. All breakthroughs happen in uncertain times 6. Learn fast Mentions: https://ozanvarol.com

Mental health has been at the forefront of the workplace culture discussion the last few years and managing anxiety and stress is a top priority among the generation entering the workforce. The more we talk about it the more we can find solutions. Chester Elton joins Do Good To Lead Well this week to share his perspective on mental health practices and to ultimately normalize the conversation in the workplace. When you're in that dark place by yourself, it is dangerous. Reach out and find an ally. You are never alone. Chester Elton is the #4 leadership expert in the world and #2 among the world's top organizational culture experts. He brings world-class energy, insight, and passion to the conversation while maintaining a mindset of empathy and gratitude. Chester Elton has spent two decades helping clients engage their employees to execute on strategy, vision, and values. In his provocative and inspiring speeches, the #1 bestselling leadership author provides real solutions to leaders looking to manage change, drive innovation, and lead a multi-generational workforce. Elton’s work is supported by research with more than 1 million working adults, revealing the proven secrets behind high-performance cultures and teams. What You Will Learn: 1. Empathy is the foundational piece to leadership 2. How to work together as a team to lift each other up 3. Over $60B in productivity is lost in America alone if anxiety and mental health is not discussed in the workplace 4. Navigating and protecting a strong culture in a remote work environment and how to improve if needed 5. How do we exhibit positive leadership and positive organizations 6. Leading with gratitude Mentions: https://chesterelton.com

How can you foster curiosity in your workplace and community? How can curiosity improve your relationships? In this episode, Francesca Gino answers these questions and more. What You’ll Learn: How mistakes can be turned into successes through curiosity. Why it pays to break the rules. How to keep curiosity high over time. The importance of broadening your perspective by asking more questions. Why you need to start engaging with ideas that make you uncomfortable. How to foster conversational receptiveness. Who is Francesca? Dr. Gino is an award-winning researcher from Harvard Business School. She focuses on why people make the decisions they do and how people can have more productive, creative, and fulfilling lives. Her book, Rebel Talent: Why it Pays to Break the Rules highlights how curiosity can change the workplace for the better. Francesca has been honored as one of the world's top 40 business professors under 40, and as one of the world's 50 most influential management thinkers by Thinkers 50. She's been featured in The Economist, the New York Times, Newsweek, Scientific American, Psychology Today, and NPR. Mentions: Conversational Receptiveness: Expressing Engagement with Opposing Views - Article - Faculty & Research - Harvard Business School https://www.hbs.edu/faculty/Pages/item.aspx?num=58026  Follow Francesca: LinkedIn: https://www.linkedin.com/in/francescagino/ More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/